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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
67 Reviews

Dealership Experience

4 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.7

67 Reviews

Write a Review

67 Reviews of Roberto Hernandez

October 06, 2025

Dealership Rating
Employee Rating

Dawn is amazing and great communications during the process . She always kept me up to date . More

by Suetammy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Oct 06, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

September 10, 2025

Dealership Rating
Employee Rating

Very kind, helpful and professional. He kept in. Constant communication throughout the process and was very thorough. More

by Ssharp3233
Recommend Dealer
Yes
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Sep 10, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

August 30, 2025

Dealership Rating
Employee Rating

Roberto Hernandez's service was excellent. He was courteous, informative, and kept me updated throughout the entire process. The video of both the problems and subsequent repairs was a surpris More

by jimmij333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 23, 2025

Dealership Rating
Employee Rating

Your typical deal, they will try and take you for as much money as they can. They don't give you the best advice and at least one of the managers is a smug xxxxx. More

by JP34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kifah Barakat, Dawn Kelly, Brian Mattison, Roy Reger

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Aug 27, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

August 22, 2025

Dealership Rating
Employee Rating

Everyone I dealt with was courteous, professional, and communicative. I appreciate it communication via text which made it easy to respond on my schedule and the follow-up in person was also great! Highly More

by sannen70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 09, 2025

Dealership Rating
Employee Rating

Very courteous and eager to help you with whatever you needed. My brother also uses them for his oil change needs. I would definitely use them in the future. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roy Reger Service Manager 414-327-6000

July 31, 2025

Dealership Rating
Employee Rating

We are happy with all aspects of the dealership We are very happy that they come to the house and pick up the car and leave us a loaner More

by JOYK444
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jul 31, 2025

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

July 21, 2025

Dealership Rating
Employee Rating

Roberto was very professional and super responsive, very much appreciated in this world where customer service is pretty much non existent!!! More

by KEITH76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

July 16, 2025

Dealership Rating
Employee Rating

Very nice, make sure to schedule an appointment for when I could get a rental vehicle More

by ransomfam2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Brian Mattison, AJ Kallas, Roy Reger

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Jul 16, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

July 02, 2025

Dealership Rating
Employee Rating

I love the dealership. We have not had any problems and everyone is very accommodating. We would come back More

by NANMATT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Miller , Fred Bomberg

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Jul 02, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

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