Gavin Epperson
Gavin Epperson at Mccord's Vancouver Toyota

Gavin Epperson

Recon Service Advisor

Mccord's Vancouver Toyota

10455 Ne 53rd Street
Vancouver, WA 98662

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4.6
19 Reviews
4.6

19 Reviews

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19 Reviews of Gavin Epperson

October 19, 2026

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Employee Rating

Sure but you need to keep them honest and press your view point. The service managers were good, the service writer was simply not listening. They may have thought they were but they were not. They were o More

by paul.akerlund
Service Price Transparency
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Recommend Dealer
Yes
Oct 19, 2026

Mccord's Vancouver Toyota responded

We appreciate your review and apologize for not being listened too. We take our feedback and apply it to customer experiences, and discuss it and moving forward I hope at your next visit you see improvement. Sincerely, Lynn Quiding Customer Relations

October 13, 2026

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They are sociable, respectful, and dedicated individuals who enjoy interacting with others, treat everyone with kindness, and always give their best in everything they do. More

by lingerh.tassew6
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Recommend Dealer
Yes
Oct 13, 2026

Mccord's Vancouver Toyota responded

Thank you for sharing your experience working with Gavin in our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

September 27, 2026

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Knowledgeable, great selection, wife range of prices. Found a great car for a great deal. More

by loveitam
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Recommend Dealer
Yes
Sep 27, 2026

Mccord's Vancouver Toyota responded

Hearing that our knowledgeable service team and pricing options met your needs means a lot to us. Thank you for the five-star rating for the service on your Subaru Impreza.

September 19, 2026

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As always great work and great customer service and support exceptional have been with McCord Toyota for quite some years! Thank all involved. More

by aquaseashellter
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Recommend Dealer
Yes
Sep 19, 2026

Mccord's Vancouver Toyota responded

Thank you for trusting our team with the service on your Toyota Venza for so many years. Hearing that our work and support continue to exceed your expectations means a lot to us.

September 16, 2026

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Made it easy and painless with no hassle. The service was good and friendly employees. More

by mike.romane33
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Recommend Dealer
Yes

Other Employees Tagged: David Shcherbina,Matt Nash

Sep 16, 2026

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your experience! We’re glad to hear we were able to make your service visit easy and hassle-free. It’s wonderful to know that our team provided you with friendly and helpful service. We appreciate your business and look forward to seeing you again! Thank you, Lori Bonner Customer Relations Manager 360-360-4758

September 09, 2026

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Worst mechanic I’ve very talked to DO not have this mechanic look at your car I know wat a good car runs like and it’s not this. This car still has the original spark plugs and this car has 93k miles o More

by dakodaj
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Gargari

Sep 16, 2026

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your concerns. I’m sorry that you left your visit feeling frustrated. I did review the information from your visit, and I believe you were speaking with your advisor regarding your concerns. According to the technician’s inspection, the concerns you reported could not be duplicated while the vehicle was at our facility. The vehicle was not running rough or exhibiting the symptoms you described during the inspection, and you also acknowledged that the vehicle was not acting up while it was here. Because the concerns could not be duplicated, there were no repairs we could perform related to those symptoms at that time. Regarding the spark plugs, Gavin advised that we could replace them if you wanted to proceed. Spark plug replacement is a maintenance item and would be a customer-pay service. The estimate provided was $208.95, and our records indicate that you declined the service because you were unable to spend additional money on the vehicle at that time. We certainly understand that vehicle repairs and maintenance can be unexpected expenses. If you would like to discuss your visit further, I would be happy to speak with you directly and review the technician’s findings and recommendations with you. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

September 08, 2026

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Bobbie was incredibly helpful and listened to my specific requests. He helped me get exactly what I wanted as quickly as possible. More

by morganhstobias
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Recommend Dealer
Yes

Other Employees Tagged: Bobbie!!

Sep 08, 2026

Mccord's Vancouver Toyota responded

Your comments about our team listening closely to your requests highlight the attentive service we strive to offer. Hearing that the service on your Corolla Hybrid matched your needs so quickly is truly rewarding.

September 01, 2026

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The purchasing portion of the car sale went very smoothly, but everything afterwards has been a big headache. The details of the car titling most especially. I was told to get the VIN Inspection com More

by shannonwalkerdds
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Recommend Dealer
Yes

Other Employees Tagged: Audri Hart

Sep 03, 2026

Mccord's Vancouver Toyota responded

I appreciate your feedback and am happy to hear that Audri was able to assist you. I'm sorry your experience was not smooth. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

August 27, 2026

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Gavin has been amazing in letting us know when parts are ready (which have been very quickly) Elias, who is the Title Clerk has also been prompt and courteous with our license plate questions. Thank you Bo More

by mcalderon0201
Recommend Dealer
Yes

Other Employees Tagged: Elias

Aug 27, 2026

Mccord's Vancouver Toyota responded

We’re glad the parts update process for your Toyota Camry was both quick and clear. Gavin appreciates your kind words about his timely notifications, and hearing that our title clerk could answer your license plate questions promptly means a lot to us. Thank you for the five-star rating and for trusting our service department.

August 27, 2026

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I’ve been looking for this car for quite a while was called and told they had one in stock. I went in price was fair. They gave me a really good price on my trade-in. It was a done deal to be totally ho More

by OUTOFTHebLUE1961
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Recommend Dealer
Yes

Other Employees Tagged: Ray Brahm

Aug 27, 2026

Mccord's Vancouver Toyota responded

Knowing you found our pricing fair and your trade-in offer competitive means a lot to our team. Our service department is pleased we could arrange the four-day trim replacement on your Honda Prelude.

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