Wyatt Gomes

Mccord's Vancouver Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Mccord's Vancouver Toyota responded

Thank you for taking the time to speak with me in person and giving us the opportunity to discuss your concerns. I sincerely apologize that you are still feeling frustrated with your experience. We appreciate you sharing your feedback and understand how disappointing it is when a visit does not meet your expectations. I would like to clarify that the wipers were installed correctly, but the part itself was defective. We replaced the defective part under warranty. Regarding the scratch on your passenger-side dash, we needed to see the damage in person before we could determine the best way to address it. Please call me directly when you are ready to schedule your next visit. I would like to personally coordinate your appointment and extend our goodwill offer to have our interior vendor work on the scratch. While our dealership is not automatically responsible for damage that may occur while a vehicle is on our premises or while our facilities are being used, please know that if we cause damage to a customer's vehicle, we will take responsibility and make it right. Thank you again for speaking with me and allowing us the opportunity to work toward a resolution. I hope we can improve your confidence in our dealership and provide you with a better experience moving forward. Best regards, Lori Bonner Customer Relations Manager McCord’s Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

Mccord's Vancouver Toyota responded

Thank you for the five-star rating and for praising David’s exceptional work. We’re delighted that David and our service department could deliver another positive experience for your Toyota RAV4.

Mccord's Vancouver Toyota responded

Hearing you enjoy David’s company and awarded us five stars means a lot to our service team. Our service department is here to provide that level of care for your Toyota RAV4.

Mccord's Vancouver Toyota responded

Keeping customers informed every step of the way is core to how our service team operates. Knowing you felt kept up-to-date and supported by our team’s professionalism during your RAV4 service means a lot.

Mccord's Vancouver Toyota responded

Knowing our timely updates and dependable scheduling met your expectations means a great deal to our service department. Our team is pleased we could complete the repair on your Toyota Corolla as promised and keep you informed throughout the process. It’s rewarding to know you found the repair both high quality and affordably priced.

Mccord's Vancouver Toyota responded

Thank you for trusting our team with the service on your Toyota Venza for so many years. Hearing that our work and support continue to exceed your expectations means a lot to us.

Mccord's Vancouver Toyota responded

Knowing you found our service efficient and felt informed throughout the maintenance on your Camry Hybrid means a lot to us. We’re glad we could go the extra mile for you.

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. I’m sorry that your experience with our service department left you feeling frustrated and, more importantly, that you left with concerns about the recommendations provided. I understand that receiving a tire recommendation and then being told by another shop that the tires were fine can understandably cause you to question the recommendation. Tire condition can be evaluated differently depending on measurements, wear patterns, alignment, and other factors, so I would appreciate the opportunity to review the inspection performed on your vehicle and the measurements documented by our technician. I’m also sorry for the extended wait time for the recall repair. We understand that several hours can be frustrating, particularly when the repair itself may appear relatively simple. I would appreciate the opportunity to speak with you directly and review your visit with you. Please feel free to contact me at 360-360-4758. Lori Bonner Customer Relations Manager 360-360-4758