Robin Gurtner
Robin Gurtner at Crown Buick GMC

Robin Gurtner | Page 21

Fixed Operations Director

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

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4.5
423 Reviews
4.5

423 Reviews

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423 Reviews of Robin Gurtner

November 01, 2023

Dealership Rating
Employee Rating

Service was great and everyone was friendly. I wish the shuttle service was available. I will be back. More

by CHEPECHATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Dec 07, 2023

Crown Buick GMC responded

Hello! It's great to hear that you had a positive experience with the service and found everyone to be friendly. I understand the convenience of shuttle services, and I'm sorry it wasn't available for you. They normally run 8AM -3 PM Mon-Thurs. We look forward to your next visit and aim to make it as seamless as possible! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 30, 2023

Dealership Rating
Employee Rating

Well I went in for an oil change & tire rotation. didn't get the tire rotation the salesman said he was misunderstood so that wasn't professional More

by PATRICIAHARPER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 31, 2023

Crown Buick GMC responded

Hi Patricia, We sincerely apologize for the misunderstanding regarding your tire rotation. This was not up to our usual standard of service, and we're sorry for any inconvenience caused. We appreciate your feedback and will take steps to ensure clear communication moving forward. Please reach out to JennaS@crownbuickgmc.com. We'd be happy to look into this further. Thank you for bringing this to our attention. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 30, 2023

Dealership Rating
Employee Rating

Have always been helpful and trustworthy. Professional service always delivered, though sometimes a little slow, but this timee very efficient. More

by ROGERECOBB
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 31, 2023

Crown Buick GMC responded

Hi Roger, Thank you for your kind words and for recognizing our commitment to providing helpful and trustworthy service. We're pleased to hear that your recent experience was not only efficient but also met the high professional standards we aim for. We'll certainly take note of your feedback regarding speed. Your satisfaction is important to us, and we look forward to serving you even better in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 29, 2023

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Employee Rating

Prompt, Professional and Courteous, my experience was pleasant and I would recommend Crown Buick to others More

by DSTOCKMAN79
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 31, 2023

Crown Buick GMC responded

Hi there! Thank you for taking the time to share your experience with us! We're delighted to hear that you found our service prompt, professional, and courteous. It's wonderful to know you had a pleasant experience. We greatly appreciate your recommendation, and we're here whenever you need us. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 26, 2023

Dealership Rating
Employee Rating

Everything went well Thanks for your time also everyone was very nice and friendly with me More

by CANNPOLE
Service Price Transparency
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Recommend Dealer
Yes
Dec 07, 2023

Crown Buick GMC responded

Hi there! We are glad to hear you have a positive experience with us! Please let us know how we can help in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 23, 2023

Dealership Rating
Employee Rating

Very clean I especially like the coffee bar. It's great. Everyone is very nice & polite More

by PMARTIN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Crown Buick GMC responded

Hi there! Thanks for sharing your feedback. We love taking advantage of the coffee, too!! Please let us know how we can help in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

Dealership Rating
Employee Rating

Good service customer friendly some what pricey, great location. Respond quickly and car wait time not long More

by CWIGGINS1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Dec 07, 2023

Crown Buick GMC responded

It's fantastic to hear you found the service customer-friendly and quick! Thanks for sharing your feedback! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

Dealership Rating
Employee Rating

The took my car in and got it fixed in a timely manner! Keep up the great work! More

by ZEUS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Brown, Kwanza Washington

Dec 07, 2023

Crown Buick GMC responded

Hi there! That's fantastic to hear! Thanks for sharing your positive experience. We look forward to assisting again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 20, 2023

Dealership Rating
Employee Rating

I scheduled my oil change and tire rotation for 2:30 in the afternoon. Everything was completed within an hour. Very satisfied with service. More

by LANNALORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Crown Buick GMC responded

Glad to hear your service went smoothly and efficiently! Thanks for sharing your positive experience! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 19, 2023

Dealership Rating
Employee Rating

great job! Took my vehicle for service and delivered it back to me as promised. More

by Ronnie S
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zachary LeBlanc

Dec 07, 2023

Crown Buick GMC responded

Hi Ronnie, thank you for your positive feedback! We're delighted to hear that you had a great experience with our service. Our team is committed to delivering on promises, and we appreciate your trust in us. If you have any further comments or suggestions, feel free to share. Safe travels!

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