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Robin Tollefson
Robin Tollefson at Luther Family Buick GMC

Robin Tollefson | Page 43

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

Contact Me
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rated
1,175 Reviews

LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES

Dealership Experience

12 yrs, 5 mos

Industry Experience

48 yrs, 3 mos

Languages Spoken

English English

not yet
rated

1,175 Reviews

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1175 Reviews of Robin Tollefson

December 15, 2021

Dealership Rating
Employee Rating

The shop did the work on time. Everyone was professional and polite. And The car was clean More

by SJKNORR
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Dec 16, 2021

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 15, 2021

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Employee Rating

Very considerate and understanding of our concerns for our vehicle. Took the time to listen to our needs and the timeliness to getting our vehicle repaired and back on the road. More

by Mcbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 16, 2021

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 14, 2021

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Employee Rating

The whole team does an amazing job. Paul and the other service advisors are very knowledgeable as well as their technicians. Dan Bjerke also went above and beyond by vacuuming my car and installing my new More

by Jerron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Hetler, Tony Emmerich, Tim Ebens, Robb Reierson, Kevin Lindgren, Paul McDonald , Mark Carlson

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Dec 16, 2021

Luther Family Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 13, 2021

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Employee Rating

Service writer staff is friendly and competent. Courtesy car driver was also friendly. Everyone is efficient. Work was done on time, but someone spilled a little oil on the engine. More

by JTALLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 14, 2021

Luther Family Buick GMC responded

JTALLEY2, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 09, 2021

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Employee Rating

They always friendly staff. They gave me multiple options for the repair I needed, including an option that wasn't with their company that was cheaper! It's easy to schedule maintenance, and they have an onl More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 10, 2021

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2021

Dealership Rating
Employee Rating

Robin always does an outstanding job! He greets you by name and makes sure everything goes as planned. More

by PFINSTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 10, 2021

Luther Family Buick GMC responded

Hello, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2021

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Employee Rating

They were great to work with and kept me informed. My car was fixed in a short time. More

by Janelle S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 08, 2021

Janelle S responded

Great service department!

December 06, 2021

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Employee Rating

Very good at explaining and keeping me informed- receptionist is friendly and explains process for the rental car - she is very good.😊 More

by NELSONDE
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jerry Grosz

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Dec 08, 2021

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 05, 2021

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Employee Rating

I purchased a 2019 Enclave and just ordered my new 2020. Service has been great all around. Very friendly, clean and great coffee too. More

by KATHYBURCHILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Jones, Brent Blatchford , Kari Sunderland

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Dec 08, 2021

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 05, 2021

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Employee Rating

They are a very friendly helpful an knowledgeable team of professionals. That take the time needed to make sure your satisfied. More

by SREIS620
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Carlson, Rod Tyson

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Dec 08, 2021

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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