Robin Tollefson
Robin Tollefson at Luther Family Buick GMC

Robin Tollefson | Page 56

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

Contact Me
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rated
1,175 Reviews

LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES

Dealership Experience

12 yrs, 5 mos

Industry Experience

48 yrs, 3 mos

Languages Spoken

English English

not yet
rated

1,175 Reviews

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1175 Reviews of Robin Tollefson

August 21, 2021

Dealership Rating
Employee Rating

Last yr I was told my battery was ok, I need a 1,000 $ electrical wire replaced. Took my battery to fleet farm & tested. Battery was bad. I didn’t need a wire. This yr no one checked my tire pressure, or More

by richardlbond007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 23, 2021

Luther Family Buick GMC responded

Richard, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 20, 2021

Dealership Rating
Employee Rating

I can always rely on Robin to take care of my car. He is knowledgeable, patient, and friendly. Car repairs can get expensive, but I trust his recommendations completely. More

by cathy.heiraas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 20, 2021

Dealership Rating
Employee Rating

I had a great experience and Mr Tollefson was very helpful. Several other Buick dealers misdiagnosed the problem but your company actually solved it. Good job! More

by Jepapillon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Luther Family Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 19, 2021

Dealership Rating
Employee Rating

Great service! I appreciate the fact that I can call my service rep Robin and he sets up an appointment for me and my car is attended too! More

by cathyweisser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2021

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 19, 2021

Dealership Rating
Employee Rating

Amazing personalized service by service tech Robin. He and his team exceeded my expectations, went above and beyond. They repaired my vehicle and worked with the warranty company to make my experience was More

by CG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2021

Luther Family Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 19, 2021

Dealership Rating
Employee Rating

did not complete issues on car due to insane pricing. I took my car elsewhere for 1/4 of the price. I will not be back for service. More

by ashley.c.vigen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 19, 2021

Luther Family Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 18, 2021

Dealership Rating
Employee Rating

Always professional at the highest quality and standard. Always has time slots available for any appointment I needed and gets my vehicle in and out with great quality service in a timely manner. Wouldn't More

by SKYLER WELTIKOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Luther Family Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 15, 2021

Dealership Rating
Employee Rating

Excellent customer waiting room. Very thorough and informative service department. Kudos to Robin Tollefson. Very clean facility. Only complaint would be the lack of dates available for service. More

by K9Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 12, 2021

Dealership Rating
Employee Rating

I had a great trip to the service shop today with the technicians going above and beyond to ensure my vehicle was road ready to carry my family. Great service!! More

by BENELLI12GA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 11, 2021

Dealership Rating
Employee Rating

I had my 2016 Sierra in for an oil change and tire rotation. The service work was done quickly and I was out of there in less than an hour. More

by upjon.ellingson
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 16, 2021

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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