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Dealership Experience
12 yrs, 5 mos
Industry Experience
48 yrs, 3 mos
Languages Spoken
English
1175 Reviews of Robin Tollefson
August 06, 2021
The Service Center has a phenomenal working history and extraordinary customer service. The repairs on the Equinox LT were compelled in the dealerships policies to adjust an invoice for aligning headlight extraordinary customer service. The repairs on the Equinox LT were compelled in the dealerships policies to adjust an invoice for aligning headlights. The low beam headlight bulb on the driver's side was replaced satisfactory. Thank you, Michael Hamner More
by hamner_m
Verified Customer
August 04, 2021
I thoroughly enjoy bringing my car to Luther’s for servicing my car. I am always treated with friendly, happy personnel. The waiting area is very nice, coffee is great. I have full confidence in th servicing my car. I am always treated with friendly, happy personnel. The waiting area is very nice, coffee is great. I have full confidence in those doing the maintenance on my car, such a good reputation, thank you for the good service. More
by rochellesand
August 04, 2021
Excellent interaction with service personnel! Service work was done in a timely manner and waiting area allowed for social distancing. Service personnel explained what was done to the vehicle and follow work was done in a timely manner and waiting area allowed for social distancing. Service personnel explained what was done to the vehicle and followed up on issues I brought forward. Positive experience. More
by bunniemesselt
Other Employees Tagged: Paul McDonald
August 02, 2021
Service writer Robin took my service needed info always good job. Patrick checked me in, new Service writer I believe did a good job. Now to the actual service work, oil change, fuel filter change not sur good job. Patrick checked me in, new Service writer I believe did a good job. Now to the actual service work, oil change, fuel filter change not sure who tech was? Had to being my truck back Into check in bay for #1 and this happens EVERY TIME when whichever tech tops off the DEF Fluid they NEVER clean up the mess even though in CAPS on service request it states please clean up after. The crystalized DEF is all over. Unacceptable and ultimately creats issues with DEF system. #2 again Everytime I have brought my vehicle in the window sticker for the next oil change is never correct, wrong type oil, wrong mileage for next oil change. How can this not be corrected? Plus last oil change old sticker was on floor in my truck! #3 Fuel Filter not reset on DIC. This I didn't catch until on the road, which meant I had to return. #4 Grease rag left in my console. So with all this I had to wait longer when went to pick up my pickup and then had to return! More
by niemirl
August 01, 2021
The service associate that I deal with is great and the primary reason why I still take my pickup to your service center. The actual service completed on pick up has been sub par. primary reason why I still take my pickup to your service center. The actual service completed on pick up has been sub par. More
by befleischacker
August 01, 2021
The rate is way too high and the service technician took to long to diagnose the problem and the service adviser should have checked with the warranty provider so as to find out all that they cover!!!! to long to diagnose the problem and the service adviser should have checked with the warranty provider so as to find out all that they cover!!!! More
by feliciaannis44
Other Employees Tagged: Tim Ebens, Robb Reierson, Paul McDonald
July 31, 2021
Excellent staff and service. I loved how I was kept informed of the progress of my vehicle. And also, when I was advised my vehicle would take a few more hours, I was offered a vehicle for my use inst informed of the progress of my vehicle. And also, when I was advised my vehicle would take a few more hours, I was offered a vehicle for my use instead of having to wait there. More
by MDLIEBEL
July 30, 2021
Luther has always treated me with respect very time I have had service done there. I also enjoy there coffee and friendship at the same time! have had service done there. I also enjoy there coffee and friendship at the same time! More
by PANDMRYAN10
Other Employees Tagged: Kevin Lindgren
July 30, 2021
Great people Great service Done right out there door ac works great way to many words required to say great work friendly people great service works great way to many words required to say great work friendly people great service More
by oldguy281
Other Employees Tagged: Paul McDonald
Dealership Inventory (309 Vehicles)
