Rocco Cesario

Great shop and staff. The service is smooth and quick and the waiting area is clean and modern The service is smooth and quick and the waiting area is clean and modern More

by 123 Verified Customer Verified Customer

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Good quality service and excellent treatment by staff. I will come back soon for sure I will come back soon for sure More

by 123 Verified Customer Verified Customer

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Wonderful, wonderful, wonderful, wonderful… great, great, great… superb, superb ! Superb! Fabulous, Fabulous,.. I trust them ! I’m great… superb, superb ! Superb! Fabulous, Fabulous,.. I trust them ! I’m More

by Kiki Verified Customer Verified Customer

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I had an exceptional experience at the service center at City VW! From start to finish City VW! From start to finish More

by Skycerr Verified Customer Verified Customer

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Very professional got me in right away and made sure I got the car I desired I will recommend to all my family and friends to go to Volkswagen Downtown Chicago got the car I desired I will recommend to all my family and friends to go to Volkswagen Downtown Chicago More

by VICKYV1209 Verified Customer Verified Customer

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always amazing! they helped me to get my first car, and have continued to provide great service. thank you! they helped me to get my first car, and have continued to provide great service. thank you! More

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Jimmy and Davis were amazing and very helpful during this process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. More

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This gentleman and his employee, Mohammed Habibi made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then deci car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then decided on a Passat and mentioned to them a minimum of five times, please do not run my credit check, just ask Chase to recalculate the existing approval, and if they refuse (because of high mileage) DO NOT ASK ANY OTHER BANK!!! Mister Rocco and his employee, Mohammed Habibi, ran credit checks with various banks without my knowledge. As a result, I received 11 hard inquiries on my credit report. They even attempted to run a check for a car that we hadn't discussed. The best part was when I finally figured out what they were doing. I asked them why they did it when I specifically told them not to. Their response was, "It wasn't me; it was Chase running the credit check by itself." This was meant to be a story for a two-year-old, but it turned out to be a really humiliating experience. It was absolutely frustrating! Most greedy experience in my life. Stay away from those two!!! More

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Dealership was very Pleasant customer Service was Great and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! More

by SAYIRGARNER76 Verified Customer Verified Customer

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by GJDIMITROV Verified Customer Verified Customer

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