Rodney Jones | Page 28

We are always happy with the service we receive at Jackson Acura. Service personnel are great to work with! Jackson Acura. Service personnel are great to work with! More

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Very easy dropped off the car went inside to a work station and they came and got me before the time they quoted. station and they came and got me before the time they quoted. More

by BLEAP7 Verified Customer Verified Customer

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Overall Experiance was good. Each and every concern has been taken care. I can give a rating of 5/5 been taken care. I can give a rating of 5/5 More

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Terrible. I bought my second Acura brand new from Jackson Acura in 2020. I thought I would be a lifetime Acura customer because the reliability of the the cars. After this experience I will never buy another Acura in 2020. I thought I would be a lifetime Acura customer because the reliability of the the cars. After this experience I will never buy another Acura again in my lifetime. It only had 3,000 miles when I offloaded the junk. It was in service at least 7 times in less than a year and the issue never got resolved. The infotainment systems are not only faulty they are a driving hazard... completely distracting. Jackson gave me a complete runaround on this issue. They never fixed it and kept promising me that the next time I'd bring it in, they'd be able to fix it. Several other items needed repairs in the short time I owned the car including replacing the brakes! But the infotainment system was my biggest concern because when it went out randomly I lost navigation and phone connectivity in addition to the stereo features. I showed Jackson a class action law suit that was filed in California about this issue and asked that they do the right thing to resolve it. But that never happened. I chose Jackson because they touted customer excellence but I never felt like they valued me as a customer. I'll never step foot in that place again. And Acura lost what could have been a lifelong customer. Terrible. More

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It was a good service and nice team who they are zeroth each customer the place was nice each customer the place was nice More

by raouf Verified Customer Verified Customer

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A- plus plus. Always a pleasure. Great service. Fast service too. Waiting area always clean. Private Computer stations are a bonus. Thank you Jackson Acura service too. Waiting area always clean. Private Computer stations are a bonus. Thank you Jackson Acura More

by allcyone Verified Customer Verified Customer

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I have purchased from Jackson Acura three cars and the only reason that I have done so is that they are the best dealership in Roswell. GA. There service is the best!!! only reason that I have done so is that they are the best dealership in Roswell. GA. There service is the best!!! More

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Easy trip. In and out very quickly. Very good experience. I showed up early before my appointment, and I was taken right in. My car was ready 30 to 45 minutes quicker than the expected timeframe I thought it I showed up early before my appointment, and I was taken right in. My car was ready 30 to 45 minutes quicker than the expected timeframe I thought it would take. More

by evan_harbot Verified Customer Verified Customer

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The service team at Jackson Acura are easy to reach, have convenient drop off and pick up and are understanding. Cameron and Rodney are always available to answer my questions. convenient drop off and pick up and are understanding. Cameron and Rodney are always available to answer my questions. More

by caliece Verified Customer Verified Customer

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Another great experience at Jackson Acura service dept. Excellent customer service! I'm not remembering the customer service rep I worked with, but he did an excellent job. Excellent customer service! I'm not remembering the customer service rep I worked with, but he did an excellent job. More

by cmalcolm Verified Customer Verified Customer

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