Rodney Jones | Page 43

Best Acura Service Department in metro Atlanta I have been to three dealerships service departments, Jackson Acura is by far the best.Worked with Rodney and Nick, They are both a pleasure to work w I have been to three dealerships service departments, Jackson Acura is by far the best.Worked with Rodney and Nick, They are both a pleasure to work with.. More

by banksq23 Verified Customer Verified Customer

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Lacks Customer centricity! Poor experience all around including the service manager, who wouldn’t even bother to get out of his chair to go look and or investigate the issue bei Poor experience all around including the service manager, who wouldn’t even bother to get out of his chair to go look and or investigate the issue being raised about the vehicle.. I took my business to another Acura dealer where their service personnel don’t have nice glass offices and the difference is day and night! True care for their customers and it shows from the time you walk in there. I also ended up buying a new MDX from the other dealer as well! More

by XMDX Verified Customer Verified Customer

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You get more than what you ask for! I went in for an airbag recall and they did a transmission service and washed my car fir free while I was waiting!!! What a nice surprise. Made my mon I went in for an airbag recall and they did a transmission service and washed my car fir free while I was waiting!!! What a nice surprise. Made my month! More

by scrosbytko Verified Customer Verified Customer

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Jackson Acura Service is the Best! I always look forward to my visits to Jackson Acura. As a long time customer, they treat me like family. Nick is absolutely a delight to work with, I always look forward to my visits to Jackson Acura. As a long time customer, they treat me like family. Nick is absolutely a delight to work with, very knowledgeable and competent. He's my go to guy in the service department. I always get a friendly greeting from Rodney Jones - it's no wonder he's in the leadership role he has at the dealership. It's always great to see Reggie Hammond too - he sold me my Acura TL and several cars for me, my family, and friends over the years. Jackson Acura is the #1 reason I want to continue to drive an Acura after more than 20 years! More

by Rob C Verified Customer Verified Customer

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Fast & Great Customer service Each time I go to Jackson Acura, the staff is friendly, knowledgeable and attentive. I am in and out without delay, I even use the shufftle service fr Each time I go to Jackson Acura, the staff is friendly, knowledgeable and attentive. I am in and out without delay, I even use the shufftle service from time to time since I work locally and they are awesome too. The techs really know what know what they are doing and when I have questions, they explain in detail. More

by slw4572 Verified Customer Verified Customer

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Always excellent I’ve had my Acura’s all serviced at Jackson since 2009. Service alway excellent. Currently have 4 MDXs and 1 TL in the family, 3 of them well over 1 I’ve had my Acura’s all serviced at Jackson since 2009. Service alway excellent. Currently have 4 MDXs and 1 TL in the family, 3 of them well over 100k miles. Jackson Acura keeps them all running like new. More

by S.STEPHEN Verified Customer Verified Customer

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Awesome job! Jackson Acura is the best service center ever I visited . Service engineers are awesome and courteous . Very knowledgeable and ready to explain any qu Jackson Acura is the best service center ever I visited . Service engineers are awesome and courteous . Very knowledgeable and ready to explain any questions you have. More

by RAJESH.MARATH Verified Customer Verified Customer

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Saturday Service Rodney was very friendly first thing on a Saturday morning. He gave me a time frame for the completion of the work. First, he kept me informed of the Rodney was very friendly first thing on a Saturday morning. He gave me a time frame for the completion of the work. First, he kept me informed of the progress, secondly, he beat the time frame by 30 minutes. There is one concern that is an Acura issue. The 2018 Acura MDX has a hesitation in the transmission when you start from a dead stop. My understanding is there is not a fix for this yet. What happens when my Acura Warranty expires and this issue is not corrected? More

by dcnunnally14 Verified Customer Verified Customer

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Rodney is great Rodney worked efficiently to help me get through the service appointment with ease. I had somewhere to be at 1; so, he made sure I was out by noon. Rodney worked efficiently to help me get through the service appointment with ease. I had somewhere to be at 1; so, he made sure I was out by noon. More

by TSULLIV08 Verified Customer Verified Customer

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Great Service, Honest Service Department I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The Service Manager, Rodney Jones, manages a great service department and they are always transparent to what needs to be completed and DO NOT use scare tactics or a pushy sales approach to gain more business, like many other service departments do. If you have an Acura, this is the only service department you need to take your car to for peace of mind. Thank you Jackson Acura team! More

by ttrzaska88 Verified Customer Verified Customer

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