Rodney Pomerleau | Page 5

I had an excellent buyer experience. In particular I’d like to thank Jake for the high quality sales experience. I felt like I was being sold to, but not in a pushy way. I’d highly recom In particular I’d like to thank Jake for the high quality sales experience. I felt like I was being sold to, but not in a pushy way. I’d highly recommend this dealership to anyone looking for a smooth buying process. More

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Our experience at Branford Premier Subaru has been excellent. Honestly, this was a very different experience than what we are used to. There’s a defense mechanism you develop over time with car deale excellent. Honestly, this was a very different experience than what we are used to. There’s a defense mechanism you develop over time with car dealers that time and again I was shown I didn’t need. We learned a lot and we are happy with the deal. Thanks to Maggie, Rodney, Eleanor, Parker and the woman who trained us on the car. We will recommend Premier, and we will buy from you again! Tom and Michelle Briggs More

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I really enjoyed the whole experience of leasing a car through Premier. My sales person Matt was outstanding in his professionalism and friendliness. I wouldn’t hesitate to Recommend this dealership to an through Premier. My sales person Matt was outstanding in his professionalism and friendliness. I wouldn’t hesitate to Recommend this dealership to anyone. PS they were the most competitive in pricing. More

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Hassle and pressure free experience. Courteous and knowledgeable staff. A pleasure to have the help of Matt Keeney, Andi Vilches and Rodney Pomerleau with my new auto purchase. Courteous and knowledgeable staff. A pleasure to have the help of Matt Keeney, Andi Vilches and Rodney Pomerleau with my new auto purchase. More

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The best dealership I’ve ever been to. Matt is awesome. Every one so friendly. Matt is awesome. Every one so friendly. More

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DO NOT RECOMMEND! worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. i called the dealership and was told to bring it in to be looked at. they said there was nothing wrong and i was sent away. the noise got louder before i made it home that same day. i got my car looked at by my own mechanic and was told my breaks and rotors were warped from over heating. i call the dealership back and told them what my mechanic said. they were willing to take a second look and replace them… maybe. i got my car towed back to the dealership and was told they only replaced my front rotors and break pads. i told them to replace them all like my mechanic recommended. brian told me my mechanic was just trying to scam me and was lying to me to make money off of me. he also was aggressive on the phone when i explained the full story and what my mechanic said. he refused to listen to my concerns and told me that my car was being sent back to me anyway. i then contacted taylor, who had sold me the car, and she helped me get my car looked at a second time. by that time i had left a review like i am now about what ive said above. Brian then called me and told me they wouldn’t help me unless i deleted the review. i deleted the review and scheduled my second appointment. when i scheduled with the service team, they answered all my questions and listened to my concerns. everything was good but the day of my appointment brian called me to let me know my appointment was canceled and if i wanted to know more i should call him. so i did, and he told me bc of the review that i was not someone they wanted in their dealership and i was no longer allowed to have my car serviced there. i paid for a warranty and the car wash/oil change package. i was told i can’t get refunded for it and i can’t use it at other subaru dealerships. i called and emailed for any information and no one ever answered my calls or emails. i got a case started with the dmv and they claimed they were responding to me the whole time. i tried to reach out to see if they had the wrong contact info but still nothing. this dealership has multiple complaints involving similar situations like mine. wonderful staff but terrible management. if i could give zero stars i would. More

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I had a great experience and would recommend Premier Subaru to anyone. My visit was organized and efficient, and any questions I had were answered. Thank you to the team, and especially Michael for this Subaru to anyone. My visit was organized and efficient, and any questions I had were answered. Thank you to the team, and especially Michael for this being the case. More

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10/10 Everyone who worked there was amazing and helped me so so much. I’m so thankful for how much they cared for me and my situation. I cant wait to go back for my services!! so so much. I’m so thankful for how much they cared for me and my situation. I cant wait to go back for my services!! More

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Great customer service. Working with Matt Keeney was great - he listened to all of my requests and was funny - making the overall car buying experience smooth and stress-fre Working with Matt Keeney was great - he listened to all of my requests and was funny - making the overall car buying experience smooth and stress-free. More

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Everyone was very attentive from the moment we walked in the door to the day we picked up the car. Matt, Eleanor and Andi are standouts! the door to the day we picked up the car. Matt, Eleanor and Andi are standouts! More

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