Rodney Pomerleau | Page 5

DO NOT RECOMMEND! worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. i called the dealership and was told to bring it in to be looked at. they said there was nothing wrong and i was sent away. the noise got louder before i made it home that same day. i got my car looked at by my own mechanic and was told my breaks and rotors were warped from over heating. i call the dealership back and told them what my mechanic said. they were willing to take a second look and replace them… maybe. i got my car towed back to the dealership and was told they only replaced my front rotors and break pads. i told them to replace them all like my mechanic recommended. brian told me my mechanic was just trying to scam me and was lying to me to make money off of me. he also was aggressive on the phone when i explained the full story and what my mechanic said. he refused to listen to my concerns and told me that my car was being sent back to me anyway. i then contacted taylor, who had sold me the car, and she helped me get my car looked at a second time. by that time i had left a review like i am now about what ive said above. Brian then called me and told me they wouldn’t help me unless i deleted the review. i deleted the review and scheduled my second appointment. when i scheduled with the service team, they answered all my questions and listened to my concerns. everything was good but the day of my appointment brian called me to let me know my appointment was canceled and if i wanted to know more i should call him. so i did, and he told me bc of the review that i was not someone they wanted in their dealership and i was no longer allowed to have my car serviced there. i paid for a warranty and the car wash/oil change package. i was told i can’t get refunded for it and i can’t use it at other subaru dealerships. i called and emailed for any information and no one ever answered my calls or emails. i got a case started with the dmv and they claimed they were responding to me the whole time. i tried to reach out to see if they had the wrong contact info but still nothing. this dealership has multiple complaints involving similar situations like mine. wonderful staff but terrible management. if i could give zero stars i would. More

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I had a great experience and would recommend Premier Subaru to anyone. My visit was organized and efficient, and any questions I had were answered. Thank you to the team, and especially Michael for this Subaru to anyone. My visit was organized and efficient, and any questions I had were answered. Thank you to the team, and especially Michael for this being the case. More

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10/10 Everyone who worked there was amazing and helped me so so much. I’m so thankful for how much they cared for me and my situation. I cant wait to go back for my services!! so so much. I’m so thankful for how much they cared for me and my situation. I cant wait to go back for my services!! More

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Great customer service. Working with Matt Keeney was great - he listened to all of my requests and was funny - making the overall car buying experience smooth and stress-fre Working with Matt Keeney was great - he listened to all of my requests and was funny - making the overall car buying experience smooth and stress-free. More

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Everyone was very attentive from the moment we walked in the door to the day we picked up the car. Matt, Eleanor and Andi are standouts! the door to the day we picked up the car. Matt, Eleanor and Andi are standouts! More

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Matthew Feeney is a top-notch pro at explaining, clarifying, and caring for the interests of potential vehicle purchasers. Friendly, forthright, honest at communicating the good and the bad of any p clarifying, and caring for the interests of potential vehicle purchasers. Friendly, forthright, honest at communicating the good and the bad of any possible deal. Just by chance, he was up when I walked in the first time, stayed with me throughout the multi-visit decision-making process. More

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Matt and the gang were patient, flexible and adamant on helping me and getting me the car that I want. I’m happy everyone was able to work with me and take care of me. helping me and getting me the car that I want. I’m happy everyone was able to work with me and take care of me. More

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My relationship with this dealership is really close to my heart:from the owner to sales and my special friend Andi who’s been part of my journey through cancer back in the beginning of Covid. I can’t than my heart:from the owner to sales and my special friend Andi who’s been part of my journey through cancer back in the beginning of Covid. I can’t thank her enough for all the special things she’s done and helped me with. I am really thankful for this wonderful facility that I consider my family. More

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excellent service, i walked in and Andie answers all the tech questions, Rodney answered all my warranty questions, tech questions, Rodney answered all my warranty questions, More

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Matt was excellent to deal with. He went over and above to attend to all our needs. Second car we have purchased at Premier! He went over and above to attend to all our needs. Second car we have purchased at Premier! More

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