Rodney Rogers | Page 16

Very Enthusiastic! I've been coming to Herb Gordon Subaru for quite a few years now since I bought my first car which is a Subaru. All of the staff here a are very helpf I've been coming to Herb Gordon Subaru for quite a few years now since I bought my first car which is a Subaru. All of the staff here a are very helpful and enjoy their workplace. Claudia loves her job and is very helpful making sure all of her guests are taken care of. She is articulate and has fun doing her job. I would recommend her to anyone. Also Rodney Rogers is very welcoming and helpful too. More

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Rodney is the best service advisor at this dealership! My car spun a rod bearing and Rodney took a good care of me the whole way through. He was very helpful and I was very satisfied with the service! My car spun a rod bearing and Rodney took a good care of me the whole way through. He was very helpful and I was very satisfied with the service! More

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Excellent, personalized service. CUstomer-oriented experience Pleasant waiting area with amenities, e.g., high-end coffee maker, donuts, internet/workstations. Car delivered on-tim CUstomer-oriented experience Pleasant waiting area with amenities, e.g., high-end coffee maker, donuts, internet/workstations. Car delivered on-time, all concerns addressed, car washed. Dealer prices always a bit on the high side but a good value for major service. More

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Great Service at Herb Gordon Subaru I've been bringing my cars to Herb Gordon for about a year now. I originally bought both of my Subarus at Wilkins but refuse to go back there due to s I've been bringing my cars to Herb Gordon for about a year now. I originally bought both of my Subarus at Wilkins but refuse to go back there due to screw ups time and time again. It takes me a little longer to get to Herb Gordon but scheduling is easy and they always have a loaner car for me. There was a error in confirming my scheduled appointment during my last visit but service advisor Rodney Rogers took care of things getting my car in, arranging a loaner and even getting me a discount where he could. There are lots of choices for people to take their cars for service and occasionally mistakes happen. Rodney appears to have excellent customer service and problem solving skills. I'll keep going back to Herb Gordon. More

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Outstanding care and service to customers!! The Subaru team at Herb Gordon’s has always been welcoming. Most recently, I was deeply impressed and grateful because Rodney Rogers and others welcom The Subaru team at Herb Gordon’s has always been welcoming. Most recently, I was deeply impressed and grateful because Rodney Rogers and others welcomed me and my friendly pup for a routine service visit. (Subaru having dogs as ambassadors of “love” made us right at home.) But wait. There’s more. The mechanic met with me and reviewed an issue he identified, which was a logical explanation for a question I had raised about my oil. Getting answers and validation so easily was reassuring! Great diagnostic skill. In lieu of having to reschedule and revisit at a later date, Rodney and Manager Greg Edwards went above and beyond by identifying immediate repair. What great consideration and customer care! They provided a loaner car and in less than 24 hrs. had my car ready. Hands down, Herb Gordon is far better than the dealership here in MD where I originally purchased my first and second Subarus. Truly, the personable and professional culture and Rodney going above and beyond places them at top of the list for Subaru servicing and my future purchases. In this day and age, kindness counts. They see to that. Rodney is a gem of a guy, and devoted to results for his customers. Thank you! More

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great service team rodney in the service dept & anna @ check out are the best team!! i had a 3 hour repair - and didn’t even mind waiting :). they kept me posted through rodney in the service dept & anna @ check out are the best team!! i had a 3 hour repair - and didn’t even mind waiting :). they kept me posted through all of maintenance, recalls & repairs. anna was the kindest at check out... i had a great experience!! More

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Great Service! Rodney and Claudia are very professional and through. 100% customer focused. While our vehicle was serviced, we received a rental and took in a movie. Rodney and Claudia are very professional and through. 100% customer focused. While our vehicle was serviced, we received a rental and took in a movie. 😃 More

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Amazing Service! Rodney was able to get my car in on extremely short notice and supply me with a rental car so that I could still go about my day. My car was ready an Rodney was able to get my car in on extremely short notice and supply me with a rental car so that I could still go about my day. My car was ready and running like new in just a few hours. I can’t thank Rodney and the service department enough for providing impeccable service as always! More

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Top notch service I've been coming here for years and I'm familiar with a fair amount of the staff and they've always been helpful and informative. I usually work with I've been coming here for years and I'm familiar with a fair amount of the staff and they've always been helpful and informative. I usually work with Rodney and Vitaliy and they have been fantastic. They truly make an effort to help me no matter what I come in for. I can't recommend them enough. More

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Very friendly They explain as much as they can to convey the problems that appear on vehicles. They are also very flexible when it comes to requested service appoin They explain as much as they can to convey the problems that appear on vehicles. They are also very flexible when it comes to requested service appointments. In terms of finding issues, they are really good. Resolving them is fairly efficient too, as they usually overestimate pricing as a default for their work, a good business practice. More

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