Rodney Rogers | Page 17

Some Thoughts From A Loyal Customer For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing and witnessed a level of professionalism and expertise that is unsurpassed.   HG Subaru is a tightly run ship, composed of equal parts coordination and camaraderie amongst the staff, skillful ability to communicate to the customer, and a personal courtesy towards us that is beyond anything I’ve experienced at any other organization.  The service group at HGS does not fail to make a customer feel invaluable. I never leave the place without a smile on my face, a belly full of fun treats, and a respect for and trust in the way the company is run, that just grows and grows.   My husband (who does NOT drive a Subaru) is continually in awe of and, I won’t lie, a little envious, at just how well I am taken care of each time I set foot in that door.  If it’s a loaner I need, a loaner I receive.  If it’s a wait job, I am always politely engaged with and tended to, until the work is complete. The follow up phone calls always end with with a meaningful ‘regards to Robin’ (my husband), or a super friendly, ’have a great summer!’ or some other such equally sincere wish for my well-being.  The QUALITY of care toward the customer is simply unique, and exceptional. Thoreau writes, that ‘success usually comes to those who are too busy to be looking for it’.  If hard work, and dedication, helpfulness and a kind word for free are signs of a successful business, then this group of employees is too busy being busy to probably ever know just how successful they are. I never fill out these things, but as the lifespan of my SECOND Subaru nears it’s end, I thought it was time I gave you lot a piece of my mind.   Last time I brought the car in, I was helped by Michael Goodman.  Special as he is, he is only as special as any other of the entire service team, whom I fondly address by first name. I am familiar with them now, and that is a true and rare pleasure these days *anywhere* let’s face it, let alone…a ‘stereotypical’ car dealership. There is nothing ‘typical’, about these guys…they are just the most personable bunch of people, every single one, and it’s a joy to know them, frankly. I joke, every time I leave, that I hope something goes wrong with the car so that I can come visit again soon.  Unfortunately, or not, depending on how you see it, the product is built so well that I am often denied that pleasure.  But…from sales, to service, to parts and labor…you truly have become ‘family’ to me, and I guess, if you didn’t yet grasp just how delighted working with you all over the years has made me…perhaps now…you do.   You are the quintessential definition of what it takes to make and BE a great team, and I am truly proud to be a Subaru owner, in your most capable and kind hands. With deep appreciation and in genuine gratitude, Marina Cavanaugh More

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Beyond Expectations The service I received from Vitaliy and Rodney on my last visit was nothing short of excellent. They really know how to take care of their customers. The service I received from Vitaliy and Rodney on my last visit was nothing short of excellent. They really know how to take care of their customers. The communication is amazing with consistent updates from the time you arrive to the time you leave. I know I can rely on these guys and I am at peace knowing my vehicle is under their care. More

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They repaired the power steering rack I have a 2011 Subaru wrx and I don’t normally let just any random person work on my car but I trusted them because they have a technician that special I have a 2011 Subaru wrx and I don’t normally let just any random person work on my car but I trusted them because they have a technician that specializes in wrx and sti. More

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Going above and beyond Really went out of their way to personally buff out some scratches on my car. It was past closing but they took the time to give excellent service. Th Really went out of their way to personally buff out some scratches on my car. It was past closing but they took the time to give excellent service. This was the first Subaru I have ever purchased and the customer service has been stellar. I would highly recommend Herb Gordon Subaru. More

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Service Everyone is very helpful and they let you know who to speak to to get the assistance you need. They’ve always finished on time for me and sometimes ah Everyone is very helpful and they let you know who to speak to to get the assistance you need. They’ve always finished on time for me and sometimes ahead of schedule. More

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Amazing Service Every single time i go into Subaru in Silver Spring i am impressed with the service. Rodney has been my service advisor for quite some time and he goe Every single time i go into Subaru in Silver Spring i am impressed with the service. Rodney has been my service advisor for quite some time and he goes above and beyond every single time. He keeps me updated with the status of my car and tries to get me out as soon as possible. He is extremely professional. Not to mention the donuts the have in the waiting area. Really recommend this dealership! More

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Great every time! Service providers are always friendly and go the extra mile to make you feel great about the service you are getting. They are quick, respectful, and Service providers are always friendly and go the extra mile to make you feel great about the service you are getting. They are quick, respectful, and look out for your wallet when they can! Always have a great experience when I come here. More

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excellent service quick turnaround on the service.initial thought was i was going to be there for about an hr but they finished oil change,tire rotation,wash and inspec quick turnaround on the service.initial thought was i was going to be there for about an hr but they finished oil change,tire rotation,wash and inspection in less in 45min.cool customer service btw.great job guys👍🏾 More

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Quick and painless I had a routine oil change, tire rotation, multi point inspection and was in and out in 45 minutes. No upsells or any other nonsense. I always try to I had a routine oil change, tire rotation, multi point inspection and was in and out in 45 minutes. No upsells or any other nonsense. I always try to work with Rodney, and he’s great. The dealership is also very good for getting some work done. Free WiFi, donuts, coffee, and a quiet upstairs room with desks. I never used to get service done at dealers but Herb Gordon Subaru is worth it. More

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Excellent customer service The service dept is excellent! You can set up your appointment online and they send a timely reminder. When you arrive they greet you right away and The service dept is excellent! You can set up your appointment online and they send a timely reminder. When you arrive they greet you right away and are very efficient smd thorough at checking out your car. You can also text your service rep any time and they will help you navigate what you might need. More

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