***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 1 mo
Industry Experience
10 yrs, 1 mo
Languages Spoken
English
Spanish
Employee Video
493 Reviews
Write a Review493 Reviews of Roel Ortiz
July 08, 2024
I cannot say enough about the excellent customer service I received from Anthony and his team. First off when you walk into the building you’re in a car lovers dream. Any car you can think of is here. I jus I received from Anthony and his team. First off when you walk into the building you’re in a car lovers dream. Any car you can think of is here. I just want to say thank you from the bottom of my heart to Anthony. He makes miracles happen! Initially I didn’t think we were going to be able to move forward. Anthony worked tirelessly and diligently to work with me and I can’t say thank you enough! I can’t recommend Anthony enough and it helps that he makes your stomach hurt from laughing so much. This was my first purchase ever on my own and I’m so glad I had his help guiding me along the way. Thank you so so much! I will recommend any and everyone to come here! More
Other Employees Tagged: Chris Mikell, Blanca Benitez, Anthony Zegarelli
June 27, 2024
Edgar was very patient and careful about my decisions, he made my first car purchase very easy! This process was very simple thank you made my first car purchase very easy! This process was very simple thank you More
Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji, Parveen Rajendran, Edgar Silva, Ricky Brockway , Angelica Mitchell
June 27, 2024
Edgar was very helpful, I learned everything I needed to know about my first car. The space in general was very clean and nice. know about my first car. The space in general was very clean and nice. More
Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji, Parveen Rajendran, Edgar Silva, Ricky Brockway , Angelica Mitchell
June 27, 2024
Charlie was a breath of fresh air as soon as we walked in the door. He let my wife sit in about 30 different cars, without any pressure of buying. Charlie and the DLR team are very attentive, but also let yo the door. He let my wife sit in about 30 different cars, without any pressure of buying. Charlie and the DLR team are very attentive, but also let you shop around the indoor lot and not act like a 3rd wheel. Don’t forget to grab a bag of fresh popped popcorn while you are shopping. After this experience, I will only buy my cars from Charlie down at DLR!!! More
Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji , Angelica Mitchell, Charles Pollard
June 06, 2024
I'm a repeat customer and everything was fantastic as the first time. Blanca you are the best. Thanks again. first time. Blanca you are the best. Thanks again. More
Other Employees Tagged: Blanca Benitez, Parveen Rajendran, Ricky Brockway
May 28, 2024
Customer service with a smile and straight to the point! No games and no gimmicks! No games and no gimmicks! More
Other Employees Tagged: Richard Bell
May 25, 2024
I had an exceptional experience purchasing a car from Dallas Lease Return. Robert was knowledgeable, and went above and beyond. His transparency and honesty throughout the process made me feel confident Dallas Lease Return. Robert was knowledgeable, and went above and beyond. His transparency and honesty throughout the process made me feel confident in my decision. More
Other Employees Tagged: Robert Schultz
May 20, 2024
Had the best experience buying my new car! Thank you Pete for the awesome service. It was a very simple process and he made sure to take great care of me! Roel Ortiz also helped to finalize ev Thank you Pete for the awesome service. It was a very simple process and he made sure to take great care of me! Roel Ortiz also helped to finalize everything, helping to get me a better interest rate! Will definitely be back for my next car! More
Other Employees Tagged: Parveen Rajendran , Angelica Mitchell
May 15, 2024
Great going Fast and reliable . .he was a very honest man and he made buying a car easy .he was a very honest man and he made buying a car easy More
Other Employees Tagged: Pete Hankins, Parveen Rajendran
April 19, 2024
Charles Pollard was my first contact and from the begging he was able to explain everything clearly to me, he sent pictures and videos since I'm from out of town and I couldn't go see it in person. We drove he was able to explain everything clearly to me, he sent pictures and videos since I'm from out of town and I couldn't go see it in person. We drove 7 hours and upon arrival we met Roel Ortiz and Kris Galean who did above and beyond to get my deal done. This is a great place to come and shop for used cars, and will be recommending them to all my friends and family. More
Other Employees Tagged: Kris Gaerlan , Charles Pollard

