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Roel Ortiz
508 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 8 mos
Industry Experience
10 yrs, 8 mos
Languages Spoken
English
Spanish
Employee Video
508 Reviews
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508 Reviews of Roel Ortiz
November 27, 2024
The level of service and quality of inventory is first class. Jk was very patient, friendly and looked for the best purchase option for us, he accommodated our work schedules with his for our comfort, th class. Jk was very patient, friendly and looked for the best purchase option for us, he accommodated our work schedules with his for our comfort, that helped even more to have the best shopping experience for my husband and me. Oh by the way! he also gave me an extra discount, a Teacher Discount so if you work for an ISD please go for the vehicle of your dreams and ask for the best Sales manager JK 😄 We thoroughly enjoyed our experience and will be customers for life! Thank you JK! More
by Judy Varela
Other Employees Tagged: Johnny Kenney
November 27, 2024
Just purchased my third vehicle from Robert at Dallas Lease Returns. I’ve only lived in Dallas about six years, but I have returned to this great salesman three times to purchase vehicles. He has never l Lease Returns. I’ve only lived in Dallas about six years, but I have returned to this great salesman three times to purchase vehicles. He has never let me down… He’s always patient vigilant and finds good opportunities for at least ones I think will work out well… Looking for a reliable guy stick with the old school! Robert is your man! More
by kennym0514
Other Employees Tagged: Robert Schultz, Parveen Rajendran , Angelica Mitchell
November 22, 2024
Robert, I just want to say thank you for handling everything with the best customer service I have seen in a long time. I appreciate you guys handling this sale and follow up with care and urgency. N everything with the best customer service I have seen in a long time. I appreciate you guys handling this sale and follow up with care and urgency. Next time I have to buy a car I will reach out to you again. Keep up the great work! -Joe More
by joenyc22
Other Employees Tagged: Robert Schultz , Angelica Mitchell
November 18, 2024
Saw this truck online and requested a follow up from the dealership. I was contacted by Johnny Kenney. He answered every question I had about the vehicle. He even went to the vehicle and personally talked m dealership. I was contacted by Johnny Kenney. He answered every question I had about the vehicle. He even went to the vehicle and personally talked me through all the options/condition. Johnny was not pushy but let me make my mind up about pursuing this purchase. Also worked with me on the financing to get what I needed. Very satisfied with my experience with this dealership and with Johnny specifically. More
by Tgodwin1716
Other Employees Tagged: Ricky Brockway , Johnny Kenney
November 15, 2024
Gabe was great and very knowledgeable. Process was great and dealership was a great experience Process was great and dealership was a great experience More
by cscmnt
Other Employees Tagged: Kris Gaerlan , Gabriel Harris, Angelica Mitchell
October 26, 2024
Very clean, great people. Eric was great to work with. Many great vehicles on hand at great prices. Eric was great to work with. Many great vehicles on hand at great prices. More
by Daniel
Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji, Eric Taylor, Parveen Rajendran, Ricky Brockway , Angelica Mitchell
October 10, 2024
Hello, purchased my second car from Dallas Lease returns, Family, Teamwork, Dedication, Above and beyond. Just a few words, I could do more but next time and there will be, I have also sent friends that have Family, Teamwork, Dedication, Above and beyond. Just a few words, I could do more but next time and there will be, I have also sent friends that have the same Vibe!!, a Thousand Thank You's to Anthony Zegarelli, did not leave my side from 12-7:30, I think I touched every car in the lot 3-4 times, sorry, but we got what we wanted, we also had help from Ricky Brockway and I think we called Roel Ortiz at home on his day off multiple times. and I can't forget the young receptionist, Maybe Caitlin who was very patient with us. Thank you!! DLR, I hope to send you more customers, and yes I'll be back in about 100,000 miles More
by wmbradley64
Other Employees Tagged: Anthony Zegarelli, Ricky Brockway , Caitlin - receptionist
September 26, 2024
Talked on the phone with Afton about a car last month! Afton, cares about putting you in the right car for you! Her professionalism is off the chart! What is even better is she treats you with respect. Af Afton, cares about putting you in the right car for you! Her professionalism is off the chart! What is even better is she treats you with respect. Afton, is special! Highly recommended!!!! More
by pastorpick11
Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji, Afton Stark
September 21, 2024
I’ve had several great buying experiences at Dallas Lease Returns . Currently working with Chris M on my next purchase and he has been super helpful. Thanks Returns . Currently working with Chris M on my next purchase and he has been super helpful. Thanks More
by R A.
Other Employees Tagged: Chris Mikell
