Roel Ortiz
Roel Ortiz at Dallas Lease Returns

Roel Ortiz | Page 10

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

Contact Me
5.0
493 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

10 yrs, 1 mo

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

493 Reviews

Write a Review

493 Reviews of Roel Ortiz

July 08, 2024

Dealership Rating
Employee Rating

I cannot say enough about the excellent customer service I received from Anthony and his team. First off when you walk into the building you’re in a car lovers dream. Any car you can think of is here. I jus More

by Kristin C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 09, 2024

Dallas Lease Returns responded

Kristin, Thank you for choosing Dallas Lease Returns. Your feedback and rating mean a lot to us. We're glad Anthony was able to help, and we hope to see you again!

June 27, 2024

Dealership Rating
Employee Rating

Edgar was very patient and careful about my decisions, he made my first car purchase very easy! This process was very simple thank you More

by cindycano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 29, 2024

Dallas Lease Returns responded

Thanks, Cindy, for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that we were able to assist you and that you had such a positive experience!

June 27, 2024

Dealership Rating
Employee Rating

Edgar was very helpful, I learned everything I needed to know about my first car. The space in general was very clean and nice. More

by cindycano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 28, 2024

Dallas Lease Returns responded

Thank you, Cindy! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that Edgar met your expectations. Thank you again for choosing Dallas Lease Returns. We look forward to having you as a valued customer for many more years!

June 27, 2024

Dealership Rating
Employee Rating

Charlie was a breath of fresh air as soon as we walked in the door. He let my wife sit in about 30 different cars, without any pressure of buying. Charlie and the DLR team are very attentive, but also let yo More

by Happy Silverado Guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji , Angelica Mitchell, Charles Pollard

Jun 27, 2024

Dallas Lease Returns responded

Thank you so much for your wonderful review! We are thrilled that Charlie and our team had the opportunity to provide you with great service. We thank you for choosing Dallas Lease Returns!

June 06, 2024

Dealership Rating
Employee Rating

I'm a repeat customer and everything was fantastic as the first time. Blanca you are the best. Thanks again. More

by deucecane1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 07, 2024

Dallas Lease Returns responded

It's great to hear that Blanca and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

May 28, 2024

Dealership Rating
Employee Rating

Customer service with a smile and straight to the point! No games and no gimmicks! More

by carlos.delcampo8888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Bell

May 29, 2024

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that we were able to assist you and that you had such a positive experience.

May 25, 2024

Dealership Rating
Employee Rating

I had an exceptional experience purchasing a car from Dallas Lease Return. Robert was knowledgeable, and went above and beyond. His transparency and honesty throughout the process made me feel confident More

by Nylsa Lamas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Schultz

May 29, 2024

Dallas Lease Returns responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 20, 2024

Dealership Rating
Employee Rating

Had the best experience buying my new car! Thank you Pete for the awesome service. It was a very simple process and he made sure to take great care of me! Roel Ortiz also helped to finalize ev More

by natalie.meyer2201
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Parveen Rajendran , Angelica Mitchell

May 20, 2024

Dallas Lease Returns responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Natalie, for choosing Dallas Lease Returns!

May 15, 2024

Dealership Rating
Employee Rating

Great going Fast and reliable . .he was a very honest man and he made buying a car easy More

by c.osbourn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins, Parveen Rajendran

May 16, 2024

Dallas Lease Returns responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 19, 2024

Dealership Rating
Employee Rating

Charles Pollard was my first contact and from the begging he was able to explain everything clearly to me, he sent pictures and videos since I'm from out of town and I couldn't go see it in person. We drove More

by AdriGuzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan , Charles Pollard

Apr 21, 2024

Dallas Lease Returns responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Adri, for choosing Dallas Lease Returns!

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