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Roel Ortiz
502 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 3 mos
Industry Experience
10 yrs, 3 mos
Languages Spoken
English
Spanish
Employee Video
502 Reviews
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502 Reviews of Roel Ortiz
February 19, 2021
Roel is great to work with and goes above and beyond. It's evident he cares about what he does and is just great to talk to. Highly recommend Roel and Dallas Lease Returns! It's evident he cares about what he does and is just great to talk to. Highly recommend Roel and Dallas Lease Returns! More
by AB
February 02, 2021
Chris Mikell was recommended by a friend. I was not disappointed. He was very helpful, patient and courteous during the purchase process. I made several visits to look at cars and when Chris wasn't a disappointed. He was very helpful, patient and courteous during the purchase process. I made several visits to look at cars and when Chris wasn't available, Roel Ortiz helped. Roel was also excellent. When the time comes, I plan to do work with Chris again. More
by PB
Other Employees Tagged: Chris Mikell
January 29, 2021
Roel was great to work with from the moment that I arrived at DLR. he was honest and helped me get the perfect car for my wife. I have already sent some family to see him and he also took great care o arrived at DLR. he was honest and helped me get the perfect car for my wife. I have already sent some family to see him and he also took great care of them gracias Roel! More
by charly_chao
January 28, 2021
Thank you to Blanca and Roel for helping me out- I had a terrible experience at another dealership and then I was recommend to come see them. What a difference it makes working with good people! Thank you t terrible experience at another dealership and then I was recommend to come see them. What a difference it makes working with good people! Thank you to Blanca and Roel More
by yulianherrera4
Other Employees Tagged: Blanca Benitez
January 27, 2021
Roel got me the car I wanted with the features I wanted at the price I wanted — fast! He was so responsive via text and made sure even after the car was off the lot, that all mechanical and cosmetic issues at the price I wanted — fast! He was so responsive via text and made sure even after the car was off the lot, that all mechanical and cosmetic issues with the car were quickly addressed. I was referred to him, and I will continue the referral chain. More
by brooklynne.peters
January 23, 2021
This is my second card to buy from Dallas Lease Returns the service was fantastic as always and I will be back again very soon royale took great care of me like he always does! the service was fantastic as always and I will be back again very soon royale took great care of me like he always does! More
by denney50
January 22, 2021
Roel was very knowledgeable about the process, understood my situation and was able to accommodate me during my time of inconvenience (in a car crash and didn’t have time to take off of work to shop). He was my situation and was able to accommodate me during my time of inconvenience (in a car crash and didn’t have time to take off of work to shop). He was always there to answer questions and was prompt with his responses (within an hour). Once I received my vehicle, he has checked up on me to make sure all things are good at least twice. Thank you again and anyone I know will definitely be referred. More
by Tutoez
January 21, 2021
Roel was amazing from the beginning. Their dealership had great pricing on a 2015 Lexus IS. The $200 refundable 2-day earnest money, the quick response; the not pushy but helpful feeling I got. He got hi great pricing on a 2015 Lexus IS. The $200 refundable 2-day earnest money, the quick response; the not pushy but helpful feeling I got. He got his ducks in a row quick and test drove the car for me, sent more pictures and guaranteed it was a good buy. Moved forward and he shipped the car from Dallas to Austin for free. Was on top of the loan docs and was a pleasure to deal with from the beginning. I will send everyone I can his way because it was that easy to purchase a used car without even seeing it. The car is immaculate and I'm happy about the purchase. There are websites and there are dealerships and there are hybrids. Roel worked well in the hybrid environment and it still felt personalized and NOT overpriced like websites. Highly recommend and will come back to next upgrade. More
by davidhpalmer
