***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 1 mo
Industry Experience
10 yrs, 1 mo
Languages Spoken
English
Spanish
Employee Video
493 Reviews
Write a Review493 Reviews of Roel Ortiz
July 29, 2019
Highly Recommend! Really enjoyed this experience with Roel & this dealership! Smooth, unique way of buying cars! Roel went above & beyond to take care of us! I highly r Really enjoyed this experience with Roel & this dealership! Smooth, unique way of buying cars! Roel went above & beyond to take care of us! I highly recommend this place & Roel! More
July 29, 2019
Amazing I was able to purchase my truck at a quick and easy rate. My credit is okay but Roel helped me throughout the entire process and in the end, I got my I was able to purchase my truck at a quick and easy rate. My credit is okay but Roel helped me throughout the entire process and in the end, I got my dream truck at a decent price. I recommend Roel and Dallas Lease Returns to everyone looking for a new ride! More
July 27, 2019
Excellence!!! Roel was very professional and did not try to shove the sale of the vehicle down my throat like every other car salesman has tried. He told me exactly Roel was very professional and did not try to shove the sale of the vehicle down my throat like every other car salesman has tried. He told me exactly what I was getting, and also worked with me on a few things as well as came through as he promise!!! I will for sure use him on my future vehicle purchases, and would recommend him to anyone and everyone! Thank you Roel!!!! More
July 26, 2019
Roel is wonderful! I had a wonderful experience with Roel - he was professional and friendly. Making the entire experience unexpected. I’ve loved my purchase and they up I had a wonderful experience with Roel - he was professional and friendly. Making the entire experience unexpected. I’ve loved my purchase and they upheld all of their promises to me. More
July 25, 2019
Best experience ever! Roel did everything he said he woold do and more!! I was not local and he made my experience better than any local dealership that I've visited. He Roel did everything he said he woold do and more!! I was not local and he made my experience better than any local dealership that I've visited. He went over and beyond to give me a peace of mind in buying my car. He sent extra pictures and videos Roel is honest and is a quick responder. He even responded in his off days!! More
July 25, 2019
Simple, Easy and Great Customer Service!! This place has a great selection of high end vehicles. I walked in and found this place filled with Denalis, LTZs, Lariats, King Ranchs, and tons of This place has a great selection of high end vehicles. I walked in and found this place filled with Denalis, LTZs, Lariats, King Ranchs, and tons of luxury vehicles, before I found my Silverado High Country!! All the vehicles here are super clean on the inside and out. My sales manager Roel was very transparent and thorough about every step of my buying process. He always answered when I called and he would often text me back within minutes with answers to my questions. He's definitely an honest salesman that trying to make an honest buck by doing right by his customers. And 10 days after I bought the vehicle, there is still no buyer's remorse or regrets. I love how they helped me get into my truck and it feels good driving a vehicle you know is worth every penny. Great job guys!! 10 out of 10 in my book!! More
Other Employees Tagged: Blanca Benitez
July 17, 2019
* * * * ACURA ILX * * * * You can tell right away when somebody loves what they do. Working with Roel and Lisa was such a great experience. They both have an extraordinary frie You can tell right away when somebody loves what they do. Working with Roel and Lisa was such a great experience. They both have an extraordinary friendly attitude. They care for your needs. They are not there just to make a sell. They go the extra mile to make sure you're completely satisfied, which I personally appreciate very much because buying a new car is a debt you will acquire for a few years, but If you're happy with what you're buying (car year, make and model, color, features, vehicle conditions, quality, payment installments, etc.) that makes the buying process more enjoyable and easier. Not to mention that with only a few questions, they were able to find the best car for me in 15-20 min!!!!! Stunned!!!! More
Other Employees Tagged: Lisa Vinecke
July 09, 2019
Great customer service They are very friendly and very good at customer service, Mr Roel helped me get my vehicle, overall I will let people know about this dealership They are very friendly and very good at customer service, Mr Roel helped me get my vehicle, overall I will let people know about this dealership More
July 09, 2019
The best car sales manager in dfw. Roel is hands down the best car salesman in DFW. my wife and i were just looking for a family vehicle and not only was he very knowledgeable about ev Roel is hands down the best car salesman in DFW. my wife and i were just looking for a family vehicle and not only was he very knowledgeable about ever suv we wanted to look at. He made it a point to expain each feature and the vehicles pros and cons for our family. Once we chose the vehicle the buying and paperwork was very painless and took less than 1 hr. Roel than explained line for line wat everything meant and that has never happened before. More
June 30, 2019
Such a great experience Roel and kerron were awesome to work with. I live about 2 hours away and I didn’t want to make a drive up there before knowing if I could even get a c Roel and kerron were awesome to work with. I live about 2 hours away and I didn’t want to make a drive up there before knowing if I could even get a car or not. These two Guys made sure they helped me and went above and beyond!!! Great experience More
Other Employees Tagged: Kerron Sayers

