Rohan Alexander

I waited 2hrs for a software update (backup camera) and a recall seatbelt inspection.. I advised the service advisor about issues with the RX500h stereo and was told that the manufacture is aware of there is recall seatbelt inspection.. I advised the service advisor about issues with the RX500h stereo and was told that the manufacture is aware of there issue but noting could be done and they could not duplicate the issue (power AMP shuts down) leaving the vehicle without sound. This is a hit or miss issue but, they did not seem to care and just wanted to sell me services which I did not need at the current moment. ZMy Veh. has 7,500 miles for a 2025. Go figure it all about the sales in service Dept. shame on you guys.I have to find another Lexus dealer this one on care about their loyal customers . This is so ridiculous !!!! More

by OELCOCK Verified Customer Verified Customer

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This is the second car my family’s gotten at this dealership and it’s been a relatively smooth process both times. Very professional and understanding team & great service overall dealership and it’s been a relatively smooth process both times. Very professional and understanding team & great service overall More

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Very professional and attentive salesmen. They worked with us to get the car we wanted! They worked with us to get the car we wanted! More

by DELIA.FUNG Verified Customer Verified Customer

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Professional service, communicative, I feel at peace with the deal, very understanding. Definitely recommended. Very happy with the services I received. the deal, very understanding. Definitely recommended. Very happy with the services I received. More

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The duration of being there was too long…7 hours! Way too long! I was getting very frustrated! Also the prep of the car was incomplete! Car had to be washed twice, labels were not removed, protectio Way too long! I was getting very frustrated! Also the prep of the car was incomplete! Car had to be washed twice, labels were not removed, protection tape on door sills were not removed, tires were over inflated and never saw anyone from the internet department! More

by CAROLBUICK Verified Customer Verified Customer

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I had a wonderful experience My Sales person was Ronald Hector. I will look for him when time to purchase next car. Hector. I will look for him when time to purchase next car. More

by mste26 Verified Customer Verified Customer

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WE WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. JULIO ARANGO IS VERY PROFESSIONAL SALES PERSON AS THE REST OF THE STAFF. ALWAYS LOOKING OUT FOR WHAT TYPE OF VEHICLE ONE IS LOOKING FOR. THANK YOU TO JULIO ARANGO IS VERY PROFESSIONAL SALES PERSON AS THE REST OF THE STAFF. ALWAYS LOOKING OUT FOR WHAT TYPE OF VEHICLE ONE IS LOOKING FOR. THANK YOU TO ALL More

by GLWJC33 Verified Customer Verified Customer

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I live in Orlando and purchased my 2026 Lexus NX 350h with the help of Daniel Batista. He communicated well during the sales process, prepared the vehicle for delivery, and contacted me as a follow-up. with the help of Daniel Batista. He communicated well during the sales process, prepared the vehicle for delivery, and contacted me as a follow-up. I greatly appreciated his professionalism throughout the process. I'd give him an OUTSTANDING rating along with the finance and insurance teams. I had one small concern. I wish I would been asked if I wanted tinting on the side windows. I understand that many people desire it, but it really should be a customer choice given that some of us have visibility issues at night and darker windows, well, don't help matters. As it is, my local Lexus dealership will remove it (two front windows) for about $100. It would be great if I got compensated for this cost. Otherwise, and overall, I had an EXCELLENT buying experience and would drive down from Orlando again. Thank you Lexus of Pembroke Pines. More

by markamrath Verified Customer Verified Customer

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Amed is great. He’s patient, listened to our needs and made the whole buying experience pleasant. Thank you! He’s patient, listened to our needs and made the whole buying experience pleasant. Thank you! More

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The dealership service department does not troubleshoot car issues. If the problem is not infront of them they do not resolve car issues. If the problem is not infront of them they do not resolve More

by mark.cirelli Verified Customer Verified Customer

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