Rolando Pardo | Page 2

Service department is extremely hit or miss on customer experience. Required a lot of follow up on the customer side. Lack of empathy or understanding when interacting with my specific situation. experience. Required a lot of follow up on the customer side. Lack of empathy or understanding when interacting with my specific situation. More

by Aecabrera Verified Customer Verified Customer

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Mike McKesson is the best service advisor in the business. He always looks out for the best interest of my family. business. He always looks out for the best interest of my family. More

by SPLLERANDI Verified Customer Verified Customer

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TUVE UNA UNA GRAN EXPERIENCIA, GRACIAS A CARLOS HERNÁNDEZ OSUNA, QUE ME ATENDIÓ PROFESIONALMENTE, HIZO UN BUEN TRABAJO Y CON MUCHA DEDICACIÓN, LOS RECOMIENDO 100%, GRACIAS!!! HERNÁNDEZ OSUNA, QUE ME ATENDIÓ PROFESIONALMENTE, HIZO UN BUEN TRABAJO Y CON MUCHA DEDICACIÓN, LOS RECOMIENDO 100%, GRACIAS!!! More

by RMLOPEZ1311 Verified Customer Verified Customer

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“Great service on my vehicle. The work was done quickly, professionally, and everything was explained clearly before I left. The work was done quickly, professionally, and everything was explained clearly before I left. More

by RONMACHADO Verified Customer Verified Customer

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Dealership is very unprofessional and dishonest. They do not update you on your vehicle and keep having you running around. I will never be back here They do not update you on your vehicle and keep having you running around. I will never be back here More

by Justinhomer1 Verified Customer Verified Customer

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Service was excellent, they provide top notch service. Treated me like family. Everything was perfect Treated me like family. Everything was perfect More

by EDWIn lima Verified Customer Verified Customer

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Very good service. Very smooth. Na na na na na na n n n n n Very smooth. Na na na na na na n n n n n More

by YELVINGHT Verified Customer Verified Customer

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I have been leasing Cadillac’s from Williamson for over 20 years and have never had an issue with them or the vehicles. I am so disappointed I can no longer say that. I leased a new XT5 SUV last month and 20 years and have never had an issue with them or the vehicles. I am so disappointed I can no longer say that. I leased a new XT5 SUV last month and the automatic braking system is not working. The vehicle has been in their shop at least 4 times during that time. They say the “computer” is showing everything is fine. The service manager, my salesman and I did a road test and it showed the failure of the automatic braking system. After that road test the SUV stayed at Williamson for another week. When I picked it up, the problem continued. Both my service advisor and salesman are amazing, and they both realize the problem continues. The service manager tried to convince me over the phone that everything was working fine. Additionally, there a some minor scratches that were on the vehicle when I first got it. Shame on ME for not noticing them initially. The last time the SUV was there for about a week and they forgot to scratch problem. I had to pick it up because we are going out of town for the holidays, but rest assured I will take it back upon our return. More

by NELSONA0 Verified Customer Verified Customer

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Amazing service and amazing staff my go to for all my service needs. They always go above and beyond like no other dealership. service needs. They always go above and beyond like no other dealership. More

by mikev11 Verified Customer Verified Customer

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The service at Williamson Cadillac GMC is always top notch. They are the best in the industry. notch. They are the best in the industry. More

by SPLLERANDI Verified Customer Verified Customer

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