Rolando Pardo
Rolando Pardo at Williamson Cadillac

Rolando Pardo

Service Manager

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
214 Reviews
4.8

214 Reviews

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214 Reviews of Rolando Pardo

May 25, 2025

Dealership Rating
Employee Rating

This is a new Cadillac Escalade. I have taken it 2 times for service for the oil changes. both times i have had to return to the dealer because they did Not do the service correctly. More

by GHERRERO
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruno Zayas, Mike McKesson

May 27, 2025

Williamson Cadillac responded

We sincerely regret to hear about your frustrating experiences with our service department. This is certainly not the level of care we strive to provide, and we understand how disappointing it must be to encounter repeated issues. Your feedback is invaluable, and we will thoroughly review these concerns to ensure better attention to detail moving forward. If there’s anything we can do to make this right, please don’t hesitate to reach out to me at janelysp@wagmiami.com.

May 02, 2025

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Employee Rating

Thanks to Mr. Pardo and Richard for their prompt service. They kept me informed of the progress of the repair. Excellent!! More

by Augie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Loero

May 06, 2025

Williamson Cadillac responded

We’re delighted to hear that Mr. Pardo and Richard provided such timely and communicative service! Keeping our customers informed throughout the process is a priority, and we truly appreciate your positive feedback.

May 06, 2025

Augie responded

Always great service!!

May 01, 2025

Dealership Rating
Employee Rating

The My service advisor, Mike McKesson, is always very helpful and accommodating. He solves any issues or concerns without hesitation. More

by rudysr30
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 01, 2025

Williamson Cadillac responded

"Thank you for sharing your experience! Mike McKesson always goes the extra mile to ensure our customers feel valued. We're glad he’s been a great help to you!

March 26, 2025

Dealership Rating
Employee Rating

Eric is a pleasure to deal with and so is his manager Rolando. You always get great customer service here and it’s a comfortable environment while you wait. More

by M.Holzli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez

Apr 01, 2025

Williamson Cadillac responded

Thank you for your kind words; our team really appreciates your positive feedback. We look forward to servicing your vehicle again soon.

March 05, 2025

Dealership Rating
Employee Rating

Carmen was great, I was ready to lose it and she calmed me down and took care of things. Cudos to Carmen. More

by VAZQ97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Mike Valladares

March 04, 2025

Dealership Rating
Employee Rating

Amazing staff and amazing service my go to every time I need to service my vehicles. More

by mikev11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 27, 2025

Dealership Rating
Employee Rating

Very friendly. Always call you back. Will complete your service as soon as they can. super friendly and polite. Would recommend them as a dealership. Always able to More

by PDONOVAN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike McKesson

February 22, 2025

Dealership Rating
Employee Rating

Richard was great, he communicated well and the technician was able to diagnose a tricky electrical problem. More

by ericshary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Loero

February 16, 2025

Dealership Rating
Employee Rating

Williamson is the best Cadillac dealer, it has the best service professionals, the best salespeople, and the best receptionists, and for what and even for changing the oil and washing the car, Williamson i More

by DESIREE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 15, 2025

Dealership Rating
Employee Rating

Me Varela is very attentive and efficient in Hia work . Satisfied with Hia attention . Thanks More

by ROBERTOBROCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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