"A First Class Operation that wants to earn your business"
I picked up my BMW 228 convertible March 26th, finishing off an incredible buying experience with Rolly and Knauz BMW. From my first contact through the Costco Auto Buying program through delivery I received prompt and courteous service. Rolly is a true "class act". I even brag to my friends about how well I was treated. And, Spencer was a patient and knowledgeable tutor - he got me off to a great start in learning all the techno stuff. Go to Knauz, ask for Rolly. You won't be disappointed.
"Excellent Experience at Knauz"
We recently purchased a 2015 X3 from Knauz BMW, and we could not be happier with our experience. Rolly Davidson was fantastic to work with from the time we walked in, to the delivery of our new car. He was extremely knowledgeable, communicative, helpful, friendly, and at no point during the process made us feel any pressure. I wouldn't hesitate to recommend Knauz and Rolly to anyone looking to purchase a new vehicle.
"OUTSTANDING CUSTOMER SERVICE!!!!"
This was probably the most pleasant car buying experience I had yet. Mr. Davidson, thanks for your patience and eagerness to answer our questions, including your awesome presentation of your product. A salesman of any sort should always have product knowledge in whatever you are selling to your customer or client. KEEP UP THE GOOD WORK AND WE WILL SURELY BE BACK.
Please give our thanks to the BMW genius Mr. Spencer Parker for his guidance in how to use the new BMW. You expertise was greatly appreciated. This also goes to Luke, the other BMW genius who took the time to help me over the phone regarding the entertainment system. IT WAS A PLEASURE.
Mr. and Mrs. Chung and Anita Yim
"Best Car Buying Experience ever!!!"
All I can say is WOW! I have bought many cars in my life, but this was by far THE best experience ever!! I live in the western suburbs and could have bought my new BMW from many dealerships that were much closer to my house. I am so glad that I didn't do that and made the drive to Lake Bluff. I worked with Rolly Davidson and he has to be the best salesperson I have ever met. Rolly worked with me over the phone and via e-mail and I received the best deal on my car from him. You are always leery when it almost sounds too good to be true. We reached a deal over the phone and then I made the 60+ mile drive to Knauz. When I arrived, I was greeted by Rolly who quickly took me to see the big "reveal" of my new X3 which was under a drape. I actually ordered the car and was able to get it delivered in under 4 weeks - amazing!!
No games. No pressure. No hassle. Everything promised - delivered as promised. Great experience and I will be back for my next car to Knauz and look forward to seeing Rolly again!
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