Romelo Carter | Page 28

Great When I walked into the dealership I was totally unprepared but the staff has been extremely helpful in letting me choose the vehicle that best suits m When I walked into the dealership I was totally unprepared but the staff has been extremely helpful in letting me choose the vehicle that best suits my requirements. More

by TA.SUBBU Verified Customer Verified Customer

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Best Car/vehcile Dealership EVER!! I am in complete awe of the outstanding, genuine, and exceptional customer service I received at Luther Bloomington Hyundai. The customer service I r I am in complete awe of the outstanding, genuine, and exceptional customer service I received at Luther Bloomington Hyundai. The customer service I received is by far the best I have ever had in a vehicle buying experience. The fact is that this 'WHOLE' dealership collaborates as a team and everyone in this dealership exhumes customer service at a level that is far superior than I have ever witnessed before. Upon my arrival I was greeted at the door and was delivered and introduced to Romelo who I have been talking on line with since February. Romelo gave me a great deal on a new Genesis and was a complete pleasure to work with! In addition to Romelo's expertise what also sold me was the complete car buying experience with this dealership, no pressure, no hassle, and honesty....... yes I said honesty, and it came from the used car Domestic Manager that gave me a great price for my trade-in, equal to NADA and Kelly Blue book value! Alex in finance was outstanding and Alex the General Manager came and thanked me for the purchase as well. The other sales personnel that I conversed with that day while visiting were also very receptive and also excellent connoisseur's of customer service. The discounts (Veteran) I received, the extended warranty package and all the perks were incredible. This dealership is decades ahead of the competition in customer service in so many ways, a concierge service for maintenance? Yes, they come to you, grab your car, give you a loaner and then deliver your completed car back to you. Unbelievable. I have told about 20 people about my experience already and I just the bought the car yesterday. Now my wife wants to buy from the dealership as well. The power of Excellent Customer service is back and Hyundai Luther in Bloomington is leading the way!! More

by bbwagner Verified Customer Verified Customer

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I have purchased from better. I have worked with better lots and I do not like the service dept here . I have used a few times and I am livid right now I have worked with better lots and I do not like the service dept here . I have used a few times and I am livid right now More

by Mekal Verified Customer Verified Customer

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Untrustworthy or just incompetent! drove 4 hours to pick up the car, I was paying cash so made sure they weren’t gonna run my credit because I was in the process of refinancing my home, drove 4 hours to pick up the car, I was paying cash so made sure they weren’t gonna run my credit because I was in the process of refinancing my home, they said they would not! When I arrived I looked at the car and accepted the pre negotiated price. Romelo gave me some things to fill out at which time I saw a area for my social security number . So I asked him once again if he would be running my credit and he said no it’s to verify my name and ID since I’m paying cash for the car! after that I met with the other closing associate, for the 3rd time I asked if he ran my credit and he said no it’s just verifying my name again and added that he only checked mine and not my wife’s. on the way home both my wife and I got notifications for hard inquiries on our credit! More

by RAFNISKI Verified Customer Verified Customer

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New Car Lease Romelo was very helpful through this entire process. He introduced us to the 2019 Santa Fe on a very busy Saturday - and promptly help me lease the ca Romelo was very helpful through this entire process. He introduced us to the 2019 Santa Fe on a very busy Saturday - and promptly help me lease the car on Monday. Great help all around! More

by ALISON Verified Customer Verified Customer

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Difficult logistics. Incomplete work and internal communica It was difficult to set up my routine maintenance. Long phone hold times, dropped calls. Then once set up, there was internal confusion, including a It was difficult to set up my routine maintenance. Long phone hold times, dropped calls. Then once set up, there was internal confusion, including a message saying my appt was cancelled. With the oil change, the splash guard was not reset, leading to it dragging on the road. More

by RSM Verified Customer Verified Customer

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Friendly Professional sales persons Luis and Romelo were very professional during the whole process of buying the car.They answered all my questions a about the car. Alex helped with all Luis and Romelo were very professional during the whole process of buying the car.They answered all my questions a about the car. Alex helped with all the paper processing. I wo 'nt hesitate to recommendate Luis and Romelo to see if anybody buying a car from Luther Bllomington Hyundai Mn. More

by I.AHMED.PE Verified Customer Verified Customer

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Exceptional My appointment easily scheduled. Jamie greeted me on time and promptly had all work completed within the promised time frame. He made sure I was awa My appointment easily scheduled. Jamie greeted me on time and promptly had all work completed within the promised time frame. He made sure I was aware of the work completed and was satisfied. I couldn't be more pleased with my service visit. More

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They did great!! Everyone there was so helpful and knowledgeable, I couldn't of been any happier. Wow. I am just so happy. So. Very happy happy happy, excited , happ Everyone there was so helpful and knowledgeable, I couldn't of been any happier. Wow. I am just so happy. So. Very happy happy happy, excited , happy , thrilled. More

by Superflyguy69 Verified Customer Verified Customer

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Friendly, knowledgeable, professional. I was greeted upon arrival which was a great start. Romelo was knowledgeable about the vehicle and able to answer my questions. He was not pushy and I was greeted upon arrival which was a great start. Romelo was knowledgeable about the vehicle and able to answer my questions. He was not pushy and I appreciated that. He is very professional with a great personality that lightens up the process of deciding on a car. More

by SHELLYDPARKER Verified Customer Verified Customer

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