Ron Almeida

I rarely leave reviews, but this experience deserves attention. I brought my truck in for service after a check engine light came on. The dealership claimed to have fixed the issue, but less than a week attention. I brought my truck in for service after a check engine light came on. The dealership claimed to have fixed the issue, but less than a week later, the same light came right back on, for the exact same problem. Communication was absolutely terrible. My vehicle sat there for four full days with no updates, and no good explanation of what was being done. After chasing them down multiple times, I finally learned that they actually had the wrong part the entire time. To make things worse, when I asked for my truck back (since I needed to get to work the next day), the service staff got an attitude with me, as if I was the problem for wanting my own vehicle back after they wasted four days and still hadn’t fixed anything. I expected a professional, customer-focused experience from a Ford dealership, but instead I got poor communication, zero accountability, and unnecessary frustration. I will not be bringing my truck back here, and I strongly suggest anyone else think twice before trusting their vehicle with this service department. Update – Things Have Only Gotten Worse Since posting my last review, the situation has somehow gone from bad to worse. My truck has now been back to this service department two more times for the same exact issue — and the check engine light has come on a fifth time. After months of back-and-forth, I’ve had to file formal complaints with Ford Corporate and the Better Business Bureau just to get someone to take this seriously. That’s how far things have gone — because the dealership can’t seem to properly diagnose or permanently fix the problem they keep claiming is “resolved.” At this point, the pattern is clear: poor communication, questionable workmanship, and a total lack of accountability. I’ve been without my truck for days at a time, and every time I get it back, the same warning light reappears shortly after. Ford should be embarrassed to have this location representing their brand. If you value your time, money, and sanity, do yourself a favor and take your vehicle somewhere else. More

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Oswald has been extremely helpful in addressing all my needs and questions. He is very customer focused. He is a key asset to Colonial Ford of Plymouth. needs and questions. He is very customer focused. He is a key asset to Colonial Ford of Plymouth. More

by sheilajouellette Verified Customer Verified Customer

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Very professional and thorough they satisfy your needs. Each staff member can help when the need is present Each staff member can help when the need is present More

by george@lplandscape.com Verified Customer Verified Customer

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Great job well done good team very clean atmosphere told me everything they were gonna do me everything they were gonna do More

by GMB1999 Verified Customer Verified Customer

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I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so excited to have the car come totally ready which is was not, the window gaskets were dripping some sort of adhesive, there was a loose rubber tube hanging from the ceiling, the amount of explanation about using the vehicle was very lacking, the communication was even more lacking. I tried to get clear communication from the Sales and General Manager. I was promised a written breakdown of the cost which by the way was not what I was expecting. When I originally ordered the vehicle, I was contacted by the Sales Mgr. who informed me that I was going to get an $8000 increase in my price even after we had agreed on a price (which by the way was the full retail price) and it would be against the law to try to increase the price after a contact was signed by both parties. I am left not being sure who to contact at Colonial about problems, questions , ordering accessories and what was available. Mike Smith told me to reach out to him but I have not received any answers to my questions. The General Mgr, promised me the financial full disclosure on the price I finally paid but I have not received such a document. It took about a week for me to get any Registration paper work as Colonial Never reached my insurance company until I complained and complained although Colonial promised me that he had reached out to my Insurance agent in Plymouth, MA. I sent the sales person, Mike Smith many questions thinking he would be the person to answer my questions but I have not had any replies from him since I left the dealership with my new Bronco. So the answer is that I was very disappointed and hope I made the rifght decision to buy my Bronco at Colonial, not the closest Ford Dealership to my house in Marion. The trade in value I received was terrible, much lower than many offers I had received from craigslist or Facebook or even Carvanna. The General Manager had promised me a great better deal on my buying the new Bronco and that he would make sure I got a great trade in offer which was exceptionally low. I am answering these questions carefully and honestly . This was not my first Ford purchase and probably my last as this was not and still has not been a smooth deal nor do I feel appreciated. More

by m.popitz Verified Customer Verified Customer

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My company uses Colonial Ford for our company vehicle purchases. The sales department has always been accommodating and great to deal with. purchases. The sales department has always been accommodating and great to deal with. More

by georgeegan Verified Customer Verified Customer

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I really like the service at colonel done in a timely manner. Ron the GM is a very personal and nice person. manner. Ron the GM is a very personal and nice person. More

by bz11954 Verified Customer Verified Customer

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Couldn't ask for better service every buddy was super friendly and helpful wouldn't shop anywhere else. friendly and helpful wouldn't shop anywhere else. More

by mgalandzi Verified Customer Verified Customer

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Very pissed off to find 3 chips on my drivers door. Careless hack opened my door against something. Other than that, a great bunch of guys at Colonial Ford. Careless hack opened my door against something. Other than that, a great bunch of guys at Colonial Ford. More

by tsttruck Verified Customer Verified Customer

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Fantastic experience from start to finish and I love my new ford escape... I will highly recommend Colonial Ford Plymouth to all my friends and family .. new ford escape... I will highly recommend Colonial Ford Plymouth to all my friends and family .. More

by jmf1110 Verified Customer Verified Customer

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