Ron Gay
Ron Gay at Jim Ellis Buick GMC Mall of GA
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Ron Gay | Page 4

Service and Parts Director

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7
82 Reviews

Dealership Experience

32 yrs

Industry Experience

32 yrs

Languages Spoken

English English

4.7

82 Reviews

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82 Reviews of Ron Gay

January 27, 2022

Dealership Rating
Employee Rating

They did a great job detailing my vehicle. Sean has a great team and I look forward to visiting them again in the future! More

by chris.tillery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington, Ed Barnes, Christie Ledbetter , Jorge Banos Jr, Sean Garrett, David Gonzalez

Jan 30, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Thank you for the great review!

January 10, 2022

Dealership Rating
Employee Rating

Prices too high for scheduled service. Service agents not up to date with information on OnStar changes to 3G. More

by PACRAIG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 20, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi there, I would like to get some more details about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 884-4641.

September 10, 2021

Dealership Rating
Employee Rating

I was very unhappy with the service I received. I was scheduled for a oil change and they were supposed to replace my kicker tailgate speaker. The oil change was fine but instead of replacing my speaker. More

by JASON.DAVIS51
Recommend Dealer
Yes

Other Employees Tagged: Jorge Banos Jr

Sep 16, 2021

Jim Ellis Buick GMC Mall of GA responded

Here at Jim Ellis Buick GMC Mall Of Georgia, we strive for excellence, and are disappointed to hear that you received anything less. We sincerely apologize for any gap in the communication process. We will be reaching out to you today to get your follow up appointment scheduled. We appreciate your business and look forward to the opportunity to rectify this situation. If you have any questions or concerns that you would like to further discuss, please reach out directly to our service manager, Sean Garrett, at 678-889-8881.

September 08, 2021

Dealership Rating
Employee Rating

The agent who assisted me went beyond the call of duty to see that I was well taken care of and at a rapid pace, he took me to the waiting welcome me to snacks ,water and coffee ,came by regular to see if I More

by MITCH754
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 09, 2021

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!

July 27, 2021

Dealership Rating
Employee Rating

Very polite and professional service representative. Very easy to talk to and explained things thoroughly. Much appreciated. I will definitely visit this service department again. More

by DJOYNER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington, Ed Barnes, Rina Centeno , Jorge Banos Jr, Danielle Edwards, Tate Gardner, Sean Garrett, David Gonzalez, Drew Pederson

July 02, 2021

Dealership Rating
Employee Rating

Great Service with Professional and friendly people. I can always depend on both Sean Garrett and Jason Blanchard to ensure that I receive excellent service. More

by FECULVERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes , Sean Garrett, Jason Blanchard

Jul 06, 2021

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 01, 2021

Dealership Rating
Employee Rating

Great Job! There are Not enough words to tell you how pleased we were. Appreciate your curtesy, honesty, friendliness, also your well organized and clean environment. More

by Jack BondPKBOND1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes , Sean Garrett

Apr 04, 2021

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

December 08, 2020

Dealership Rating
Employee Rating

I have always been pleased with the service at this Dealership. I love my Buick Lacrosse! I will certainly return to them for service needs and my next new vehicle. More

by PONYTAILGRANDMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington , Sean Garrett, David Gonzalez, Tom Lyden

Dec 10, 2020

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall Of Georgia as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!

November 17, 2020

Dealership Rating
Employee Rating

Service was thorough and they got me in and out efficiently and in the timeframe promised. Service team from reception to techs to managers are always great. More

by GDURIEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington , Sean Garrett, David Gonzalez, Tom Lyden

Nov 18, 2020

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2020

Dealership Rating
Employee Rating

I was there 3 and a hour hours for just a oil change and when they got through they had over a 1700.00 bill that they said my new car needed it’s crazy More

by ANNBENNETT430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington , Sean Garrett, David Gonzalez, Tom Lyden

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