Ron Gay
Ron Gay at Jim Ellis Buick GMC Mall of GA
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Ron Gay | Page 3

Service and Parts Director

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7
82 Reviews

Dealership Experience

32 yrs

Industry Experience

32 yrs

Languages Spoken

English English

4.7

82 Reviews

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82 Reviews of Ron Gay

April 14, 2023

Dealership Rating
Employee Rating

Jim Ellis does what’s required and they inform you of all that can be done that they notice. Very informative, kind with excellent customer service. The only GMC service provider I use. No need for another! More

by CHANCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Jim Ellis Buick GMC Mall of GA responded

Hi, we're so glad that we were able to go above and beyond your expectations!

April 06, 2023

Dealership Rating
Employee Rating

Great, service and fast That’s why I like to go there and get the oil change and anything that i need More

by JORGEBAHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Jim Ellis Buick GMC Mall of GA responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of Georgia.

March 05, 2023

Dealership Rating
Employee Rating

Customer service was real nice they fixed my car only a 4 hour wait employees was real friendly told how much it would take to fix my car More

by KENNETHMANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2023

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

January 20, 2023

Dealership Rating
Employee Rating

Great service quick and answered all my questions very clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington , Jorge Banos Jr, Sean Garrett, David Gonzalez

Jan 31, 2023

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

Jan 31, 2023

MP responded

FIVE STARS IN MY BOOK!!!!

December 20, 2022

Dealership Rating
Employee Rating

I know I will always get the best price for the best service. Thanks as always! More

by connie15
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington, Ed Barnes, Christie Ledbetter, Rina Centeno , Jorge Banos Jr, Danielle Edwards, Tate Gardner, Sean Garrett, David Gonzalez

October 20, 2022

Dealership Rating
Employee Rating

Great place to buy a car and service it. . Car was serviced, area clean and professioal always. More

by jwjones5056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 25, 2022

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

August 16, 2022

Dealership Rating
Employee Rating

there was bo solution for our 2022 GMC Yukon when there have been constant issues with a brand new vehicle the service department should contact sales in order to initiate the buy back process instead of l More

by ATERRY222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 25, 2022

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to bring this to our attention. We take these concerns seriously and our Service Manager, Sean Garrett, is looking into this for you now. Please expect a call soon to come to a resolution for you. We sincerely appreciate your time and business and look forward to resolving these issues for you soon.

June 30, 2022

Dealership Rating
Employee Rating

Not Good they could not fix transmission a year ago now out of warranty so I asked manager to send me copy of that service and gave him my email twice. Did not send. Now warranty company will not fix but J More

by Bmstringfellow
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Oct 05, 2022

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

June 15, 2022

Dealership Rating
Employee Rating

Schedule easy fast arrangements reparefast gmpart service is great warranty on all parts labor and multiple point inspection More

by RUSTYG67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington, Ed Barnes, Christie Ledbetter, Rina Centeno , Jorge Banos Jr, Danielle Edwards, Tate Gardner, Sean Garrett, David Gonzalez

Jun 17, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

February 11, 2022

Dealership Rating
Employee Rating

everyone worked with us & did a very friendly job communicating between the sales & the service end More

by TOM_AL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 15, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

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