Ron Marmolejos
Ron Marmolejos at Brogan Cadillac Totowa

Ron Marmolejos | Page 3

Service Consultant

Brogan Cadillac Totowa

112 route 46 East
Totowa, NJ 07512

4.6
32 Reviews
4.6

32 Reviews

Write a Review

32 Reviews of Ron Marmolejos

September 21, 2022

Dealership Rating
Employee Rating

The staff s very friendly and polite, but I am no very happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did More

by Marta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2022

Brogan Cadillac Totowa responded

Marta, while it is good to hear that our team was professional and friendly, I am sorry that you didn't receive the communicative, top-notch service we pride ourselves on. I would be more than happy to speak with you directly and address any questions and concerns you still have. Please give me a call when you have a moment. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

June 27, 2022

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Employee Rating

Tony always goes above and beyond to provide expert service. He's friendly knowledgeable and courteous. I have been a customer at Brogan for about 18 years. Best cadillac service department ever! More

by Mitka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Idone, Victor Santana Sr

Jun 28, 2022

Brogan Cadillac Totowa responded

Thank you for the great review! We are so glad to hear that Tony has delivered such successful service over the years. We appreciate your continued business and are looking forward to seeing you back at Brogan Cadillac!

June 21, 2022

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Employee Rating

I have been seeing Brogan and in particular, Ron from service for over 10 years. They do very good work and Ron Marmolejos is the reason I keep coming back. Ask for Ron M! -Tobias K More

by tmkspams@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2022

Brogan Cadillac Totowa responded

Thank you so much for this excellent review! We're thrilled you have enjoyed working with Ron and our team here at Brogan Cadillac. We appreciate your support and loyalty and we look forward to seeing you next time!

June 07, 2022

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Employee Rating

It was very easy to get an appointment for an oil change. When i got to the dealer I was immediately helped and they took my car. I waited just over a half hour and it was done. Very pleased with the serv More

by nancyd16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2022

Brogan Cadillac Totowa responded

Our sincerest thanks to you for taking the time to leave us this excellent review! We're thrilled that you felt getting an oil change here at Brogan Cadillac was accessible and smooth. We hope to continue working with you!

June 07, 2022

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Employee Rating

Well organized, clean, and neat. the employees are friendly, courteous, and professional. the service provided is prompt and accurate. More

by smorosidibe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2022

Brogan Cadillac Totowa responded

Your confidence in our work means the world to us! Thank you for choosing Brogan Cadillac and for sharing your positive feedback. We look forward to your next visit!

Jun 08, 2022

smorosidibe responded

Look forward to continuously servicing with you.

June 07, 2022

Dealership Rating
Employee Rating

Picked ordered part they installed it also did oil ch. and rotation did not take long More

by WF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Idone

Jun 07, 2022

Brogan Cadillac Totowa responded

We are thrilled that we could assist you with your parts and service needs! Thank you for choosing Brogan Cadillac and for stopping by to share your feedback. Have a wonderful day!

April 26, 2022

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Employee Rating

Wasting time and money. I went there because my car has a problem with the break. My car was there for 4 days and they did not fix anything. They changed a tire air sensor a More

by taxone2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 27, 2022

Brogan Cadillac Totowa responded

This feedback is concerning to receive. We strive to deliver seamless and straightforward service, and it is disappointing that we have left the wrong impression. I apologize for the issues you have encountered with your vehicle and working with my team. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

April 22, 2022

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Great service . Friendly environment; happy with the personal attention you get from the person assigned to you. Your kept well informed. Great place to do busines More

by Nicholaserrol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Lopes, Alex Santos

Apr 22, 2022

Brogan Cadillac Totowa responded

Great service is what we aim for every day, Nicholas! Thank you for the amazing review and for allowing Brogan Cadillac to assist you - we hope to see you back again down the road! Safe travels!

Apr 23, 2022

Nicholaserrol responded

Thank You again for the great service, and the personal one on one assistant I received; the text messages keeping me informed. The loaner vehicle, and the professionalism.

July 10, 2020

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Employee Rating

The service department is lacking skilled technicians and service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to co More

by MKBorg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tony Idone, Mike Ferenchiak

Jul 10, 2020

Brogan Cadillac Totowa responded

Thank you for taking the time to leave us a review regarding your visit to our dealership. We always strive to exceed customer expectations and recognize the value of hearing from customers when we fail to do so. If you would like to discuss your experience further, please do not hesitate to contact me directly. Sincerely, T.J.Ely, GM tjelyjr@gmail.com

August 28, 2018

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Employee Rating

Purchasing a new car made easy My first new car purchase in 7 years, and it was a great experience! Working with Kristina Stepanenko was a true pleasure. Worked out a great deal, ca More

by Paul442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Santana Sr , Kristina Stepanenko

Aug 29, 2018

Brogan Cadillac Totowa responded

Hi Paul - glad to hear we have your recommendation and thank you for the 5 Star Rating! Best of luck with your new car and enjoy! T.J. Ely, General Manager