As usual, professional excellent service, well organized
and as I was informed the service took exactly 3 hours.
and as I was informed the service took exactly 3 hours.
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by jgrant601
Service Price Transparency
Dec 15, 2023 -
Brogan Cadillac Totowa responded
Thanks for the feedback! We're glad to know that you found our service at Brogan Cadillac professional and well-organized. Looking forward to serving you again in the future!
Staff is excellent.
Great Dealership. Have been going there for over 30 years, Have never been dissappointed. Work is always top quality. Ron was very helpful and pl
Great Dealership. Have been going there for over 30 years, Have never been dissappointed. Work is always top quality. Ron was very helpful and pleasant. Very knowledgable.
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by Joan
Service Price Transparency
Dec 05, 2023 -
Brogan Cadillac Totowa responded
Joan, it's wonderful to know you've been a valued customer at Brogan Cadillac for over 30 years! We're delighted that Ron and the rest of our team continue to provide top-quality service. Thanks so much for your loyalty and support!
The staff are pleasant and and handled my concerns with
understanding all work was completed.
understanding all work was completed.
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by devinenana
Service Price Transparency
Nov 21, 2023 -
Brogan Cadillac Totowa responded
Thank you for the review! We hope to see you again at Brogan Cadillac!
Ronald was exceptionally helpful, just like he has been
in all my prior visits to Brogan Cadillac.
in all my prior visits to Brogan Cadillac.
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by esqcjh
Service Price Transparency
Nov 10, 2023 -
Brogan Cadillac Totowa responded
Thanks for applauding Ronald's efforts! The team at Brogan Cadillac looks forward to serving you for miles to come - drive safely!
Very reliable staff and an exceptional waiting
environment it is literally as if you were in a 5 start penthouse
environment it is literally as if you were in a 5 start penthouse
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by Ruben Pina
Service Price Transparency
Oct 17, 2023 -
Brogan Cadillac Totowa responded
Ruben, we're delighted to know you enjoyed the lounge area here at Brogan Cadillac and found our staff reliable and friendly. Thanks for your kind words!
They no longer provide a loaner car although they did
drop me off and picked me up. I needed the head unit replaced for the third time and I thought it should have been done free of charge but I was char
drop me off and picked me up. I needed the head unit replaced for the third time and I thought it should have been done free of charge but I was charged $500. One would think that Cadillac would have fixed the problem every time for free especially since the first time it was still under warranty. This should have been done under the lemon law but I don’t have the time nor patience to argue with the dealer/manufacturer on a hopeless cause. Also, when I bought the vehicle (new in 2016), I was promised 2 free complete detailing jobs for free. But this time I was told that the salesman and the manager told the service guy that they had only told me that they would provide 3 detailing jobs and that I would have to pay 50% for the job. It was already done so I didn’t even have a choice to discuss it with them. I know what I was told but I guess it was just a way to close the deal. I guess they didn’t ever intend to honor their agreement because I didn’t have it in writing. If they only agreed to 3, why did they already provide me with 5 free detailing jobs?
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by njflyboy
Service Price Transparency
Other Employees Tagged:
Mervin - Salesman and Rocky - Sales Manager
Oct 16, 2023 -
Brogan Cadillac Totowa responded
I'm sorry to read about your recent experience with us. We aim for transparency and clear communication, so it's disappointing to see that we've fallen short in this instance. I understand how frustrating the situation must be, especially regarding the detailing jobs and head unit replacement costs. Let's discuss this further so we can find a resolution—please reach out at your earliest convenience. Thank you,
Nicole Ely - Customer Service Manager - 973-785-4300
Professional
Friendly
Precise
Timely
Good
Value
Attentive
Comfortable Waiting Room
Ron M is the best!
Value
Attentive
Comfortable Waiting Room
Ron M is the best!
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by leo.donohue
Service Price Transparency
Apr 18, 2023 -
Brogan Cadillac Totowa responded
Leo, thank you for taking the time to share your experience with us! We are elated to hear that Ron provided you with stellar care. All of us at Brogan Cadillac appreciate your business and hope to see you again soon!
Service is always reliable, honest and efficient at
Brogan Cadillac. The staff is courteous and knowledgeable.
Brogan Cadillac. The staff is courteous and knowledgeable.
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by Robert Galagan
Service Price Transparency
Mar 09, 2023 -
Brogan Cadillac Totowa responded
Robert, thank you for taking the time to review Brogan Cadillac. We're thankful to have you as a customer.
Ron is the best.
He’s truthful and knows his stuff. I would highly recommend him to anyone. Great guy Great vibes….
He’s truthful and knows his stuff. I would highly recommend him to anyone. Great guy Great vibes….
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by Caddy
Jan 13, 2023 -
Brogan Cadillac Totowa responded
Ron is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Brogan Cadillac!
Great experience.
Ron was extremely helpful and took great care of me. My car was taken in for service right on time
Ron was extremely helpful and took great care of me. My car was taken in for service right on time
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by ncrioux
Jan 12, 2023 -
Brogan Cadillac Totowa responded
Thanks for the excellent review of Brogan Cadillac. It is great to hear that you felt taken care of by Ron. He and the team are glad to have your trust!