Roy Beck
Roy Beck at W&L Subaru
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Roy Beck | Page 81

Service Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
1,057 Reviews
4.8

1,057 Reviews

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1057 Reviews of Roy Beck

March 11, 2021

Dealership Rating
Employee Rating

They were informative and helpful in answering my questions. they connected me to the correct people. i continue to need help with learning the bells and whistles of my car. those guys are wonderful. More

by pworobec1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Rizzo

Mar 11, 2021

W&L Subaru responded

Thanks so much! If at any time you need a refresher on the tech that's in your car, just give us a call and one of our knowledge experts can help!

March 10, 2021

Dealership Rating
Employee Rating

Went in for spark plugs and all of a sudden lost headlights and taillights, going back in first thing in am to have this checked out, has to be related :-( More

by Trudgin14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Phil Rizzo

Mar 11, 2021

W&L Subaru responded

Hi and thank you for the feedback. We are eager to help you with this issue. I see our service manager has already reached out to you to assist. If you need anything else, please give us a call at 570.473.3432.

March 08, 2021

Dealership Rating
Employee Rating

Everyone was very nice and accommodating. They took the time to answer all my questions and was very helpful. I would definitely suggest W&LSubaru to my friends and family. More

by hart5000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Rizzo

Mar 09, 2021

W&L Subaru responded

Thanks, we appreciate the feedback!

March 03, 2021

Dealership Rating
Employee Rating

They always answer questions to the best of their knowledge, and are Kind and courteous. I truly am very proud to be a Subaru owner. More

by aimeedarling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Rizzo

Mar 05, 2021

W&L Subaru responded

Thanks for the review!

March 02, 2021

Dealership Rating
Employee Rating

Had two tires and a alignment done rims had Rim blade protectors on they ripped both of them off they are $80 a set called this morning at 9:30 and still have not received a call back from them More

by JAMESDEAN401955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 05, 2021

W&L Subaru responded

So sorry for the delay! I know it has been a few days since you posted, but I will still get with service to make sure you have been taken care of. Thanks for letting us know!

February 24, 2021

Dealership Rating
Employee Rating

The service work was completed timely and right on schedule. The waiting area was spotless, and was well stocked with snacks, drinks and reading materials. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Rizzo

Feb 24, 2021

W&L Subaru responded

Glad you enjoyed your visit to service! Thanks!

February 23, 2021

Dealership Rating
Employee Rating

Tire rotation a bit pricey @18.00. This service is normally included on most services that involving Oil change and State inspection. Appreciate the free wash. More

by jdwas17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 24, 2021

W&L Subaru responded

Hi and thanks for the feedback! We will definitely take your comments into consideration. Have a great day!

February 18, 2021

Dealership Rating
Employee Rating

This dealership has always been very good and the amount of sales show that . I have bought cars there since 1980 and have never had any problems.i attribute it to the home town care and friendly staff. More

by sandwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 24, 2021

W&L Subaru responded

Thank you for all of your business! We are so happy to have earned your loyalty over the years!

February 16, 2021

Dealership Rating
Employee Rating

Everyone from receptionist to technicians are friendly and professional. Took car in for a software update which was performed quickly and efficiently. Social distancing and masks were observed. More

by pgraboski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Rizzo

Feb 18, 2021

W&L Subaru responded

Thank you for reviewing our service department! Have a great day!

February 16, 2021

Dealership Rating
Employee Rating

Superb Service! Friendly staff. Took car in for a software update and repair of hatch button lid opener. Completed quickly and successfully. Thank you for accommodating our work schedule in order t More

by 18621LabLovers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Rizzo

Feb 18, 2021

W&L Subaru responded

Thank you, we really appreicate your kind sentiments!

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