Rucci Ladouceur

By far the worst experience in my entire life, in any aspect. I called the dealership on Monday to confirm a Vehicle was available for sale. I explained I would be bringing cash to purchase. They did and aspect. I called the dealership on Monday to confirm a Vehicle was available for sale. I explained I would be bringing cash to purchase. They did and I asked them to confirm against Thursday. They called me Thursday and confirmed and also texted me to confirm. I go there and they say sorry we sold the vehicle. And try to get us to buy a different car for 7 grand more and just finance it. It gets worse from here. The used sales manager blames me for not asking to put money down to hold the vehicle. Which is asinine when they could have just said sorry we sold vehicle and I wouldn’t have purchased tickets Thursday night. So now I’m out near $1700 dollars I flights for my kids and I, plus I have to try and find and pay for flights back. It’s also gets better. They come back and try to negotiate it for 5k more then the other one and instead go from apologies to saying they didn’t do anything wrong and they aren’t in the business to lose money. Even though I just lost money trying to do business with them. I ask for the GM and they send the same guy over and over. This is the most unprofessional operation I’ve ever seen for a company. They care only about making a super high profit and have zero concern about the customer. Stay away from here. More

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They had a had time finding my car and me as the leaser. I leased the car there!!! I leased the car there!!! More

by EWRME Verified Customer Verified Customer

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Terrible customer service. The dealer doesn’t want give me refund until I contact them. Please avoid using this dealer. The dealer doesn’t want give me refund until I contact them. Please avoid using this dealer. More

by Y Verified Customer Verified Customer

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Never go to this dealer to do service in my car again in mi life This department is a disaster. I’m go with appointment an after 3 hour I’m ask for my car an nothing is done To manny person back and fo mi life This department is a disaster. I’m go with appointment an after 3 hour I’m ask for my car an nothing is done To manny person back and for talking and do nothing I’m make letters to Hyundai headquarter to complain about this dealer More

by designbyyani1949 Verified Customer Verified Customer

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Avoid Kendall Hyundai service department! I have been trying to schedule my car for service since January. Each time I call I’m told that a service rep will call me back. I’ve never received I have been trying to schedule my car for service since January. Each time I call I’m told that a service rep will call me back. I’ve never received a callback. I finally get fed up and take my car in and I’m told I can’t leave it today because they’re in the middle of switching systems. I request to speak to a manager and I’m surprised. They “schedule” me for a valet service but guess what? No one calls me to pick up my car on the day of the valet service. So, AGAIN MY CAR HAS YET TO BE SCHEDULED FOR SERVICE!! We have two Hyundai’s from this dealership but since the service department has been so poor, we’ll be considering another dealership when the time comes. More

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