Russell Carter | Page 26

Smooth, efficient car buying experience We recently purchased a brand new 2017 Chevy Equinox from Criswell Chevrolet with help of Jon Valin, Russel Carter, Troy Yates, and Steve Krantz. We We recently purchased a brand new 2017 Chevy Equinox from Criswell Chevrolet with help of Jon Valin, Russel Carter, Troy Yates, and Steve Krantz. We had done a fair amount of research so we knew the car we wanted and what we wanted to pay. Jon was our initial contact and he arranged what we considered to be a very good deal. Because we lived out of state, we were not eligible for all the rebates, but the quoted price met our expectations. Russell as sales manager helped expedite the purchase process. I want to especially recognize Russell’s responsiveness. We communicated by both phone and e-mail with Russel providing clear and concise instructions on information we needed to bring to the dealership. Russel responded to my e-mails within minutes. At delivery, Troy substituted for Jon, because Jon was on leave. When we arrived at the dealership for the car, Troy had it ready and waiting for our test drive. It was immaculate inside and out. Following the test drive, Russell introduced us to Steve Krantz. Steve went over our options for extended warranties, and had us sign all the appropriate purchase documents. Troy then met with us and very clearly explained car features and their operation. He then had us contact the On-Star agent while he removed the Monroney and other stickers. And then we were on our way. As one other reviewer mentioned, this was absolutely the best car buying experience we have ever had. Would I recommend Criswell Chevrolet, the answer is yes. In fact this is the fifth car we have purchased from the dealership. More

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Best Car Buying Experience Ever! This was far and away the most positive experience I've ever had at a car dealership! Everyone was so helpful, kind, and honest with me. They gave m This was far and away the most positive experience I've ever had at a car dealership! Everyone was so helpful, kind, and honest with me. They gave me a great deal to boot! Highly recommend!!! More

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Excellent service I came to Criswell to purchase a new car. They were able to give a great deal on my trade-in and my purchase. I experienced great Customer service I came to Criswell to purchase a new car. They were able to give a great deal on my trade-in and my purchase. I experienced great Customer service and felt really good about the purchase of my new car. I will purchase from them again. More

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Great service. Great staff. Walked in on a Sunday looking walked out on Sunday with the brand-new car. The staff was great friendly and accommodating. Highly recommend. Love my c Walked in on a Sunday looking walked out on Sunday with the brand-new car. The staff was great friendly and accommodating. Highly recommend. Love my car. More

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10/10 Excellent customer service and attention to details. I highly recommend Criswell Chevrolet to buy a vehicle.. I was able to purchase my 4th vehicle here and I am so happy!!! Russell Carter and is team fo I highly recommend Criswell Chevrolet to buy a vehicle.. I was able to purchase my 4th vehicle here and I am so happy!!! Russell Carter and is team for the car that I wanted at a great price. 10/10 is my recommendation. More

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Another fantastic buying experience I always deal with the Criswell family of dealerships with most of my purchases coming from Criswell Chevrolet. I picked up a new Tahoe today (from a I always deal with the Criswell family of dealerships with most of my purchases coming from Criswell Chevrolet. I picked up a new Tahoe today (from a wide selection of choices) and it was another fantastic buying experience. I always feel like I'm being treated in a fair and honest way at Criswell. I genuinely appreciate that my time is respected and the purchase is completed in an expeditious manner. The team at Criswell is second to none. More

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So very happy! I walked in Criswell with a 2009 chevy and walked out with a 2017 with all the bells and whistles. First time I was able to get a car in just my name I walked in Criswell with a 2009 chevy and walked out with a 2017 with all the bells and whistles. First time I was able to get a car in just my name. Everyone there was so helpful. Love this place. More

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Terrific! The day we bought our new Stingray, we had already visited a few dealerships in the area. Those experiences were just OK but nothing out of the ordin The day we bought our new Stingray, we had already visited a few dealerships in the area. Those experiences were just OK but nothing out of the ordinary: hard sell tactics, some shady math and a lot of time spent waiting around for salespeople to run back\forth to managers. Criswell, though, was superior. Our salesperson, CJ, was knowledgeable about the car, was quick to answer questions and worked with us to come up with a great deal that fit our needs. Working with Steve was also a pleasure - the financing and final paperwork process was seamless and efficient. Having bought many cars in my lifetime, I can honestly say this was the easiest (and fastest!) experience I have ever had. I would recommend this dealership to friends and family without hesitation. More

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Amazing experience! I came in to go over my options as my two year lease was coming to an end. I had already been in contact with Mike a few times leading up to this rega I came in to go over my options as my two year lease was coming to an end. I had already been in contact with Mike a few times leading up to this regarding what I needed to do beforehand, paperwork to bring, etc. I always received prompt and thorough responses via email with him. I then came to the dealership with the idea that I would buy my leased vehicle as I figured that it was the best option financially. I spoke with both Russell and Scott, who were extremely kind and helpful in weighing my options. After writing everything down and working out the numbers with them, I decided that my best option was to start a new lease. They showed me vehicle options to find the best fit which turned out to be a 2017 Chevy Cruze. Scott spent time to show me the ins and outs of the vehicle's interior and systems. Mike then spent an extended amount of time on the phone with the bank working out the best rate for my financial situation, while Scott and Russell kept me informed throughout the process on exactly what was happening. The team was able to get my monthly rate down to what I could afford and put me into a vehicle that I love! I then did all paperwork with Steve who went over all of the details with me but was also fast and efficient. I had an amazing and painless experience working with Scott, Russell, Mike, and Steve and am very grateful for their work. They worked with me with understanding, patience, and a genuine care for what I wanted and needed. I have worked with Criswell before and will continue to do so for all of my future vehicle needs. Thank you!!!!! More

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Exceptional Experience.... Went in to help my daughter purchase her first new car, with low expectations to find what she wanted, and within her price range. Walked out with a f Went in to help my daughter purchase her first new car, with low expectations to find what she wanted, and within her price range. Walked out with a feeling of confidence in the overall experience. The sales rep. (Seth), was a straight shooter, the Sales Manager was upfront on my trade-in, and said he'd make the numbers work, without even seeing our trade-in. When we brought the trade-in by for a review, it came up shy of what they had originally projected, but they kept their word!! Amazing!!! They met my daughter’s overall price range, and monthly price, with no fuss/haggling/or BS.. I typically like to haggle, but this new experience was a bit nicer and I am very pleased... My daughter LOVES her new Equinox and brags about it to everyone... Thank you Criswell Chevrolet for restoring my faith in an honest deal! More

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