Russell Carter | Page 27

The BEST experience I ever had at a car dealer ! My 15 year old son researched the Bolt EV for our family. This was a perfect option to use as a commuter car. It is so economical to maintain and use My 15 year old son researched the Bolt EV for our family. This was a perfect option to use as a commuter car. It is so economical to maintain and use this car. The car drives like a dream! We knew exactly what color we wanted. We posted a inquiry online. Salesman Seth and Russel Carter the manager of Criswell Chevrolet followed up with phone calls and email. Several other dealers did as well. We made our decision within hours of being contacted. The price, attentiveness and courteous follow up made us drive from Virginia out to Maryland to buy the car. Once we arrived we were able to drive away within 1 1/2 hours with a new vehicle purchase. This time included a quick test drive with Seth and completing all paperwork for new car sale. Seth was very knowledgeable about the Bolt. We had been to 4 different car dealers in the area. None of the other salesman knew much about the car features which was disappointing. I was happy my son had extensively researched the car so he could confidently that Seth new the car. Both Russell and Seth were very knowledgeable about the vehicle. The sale was straight forward. They honored the price we discussed. We have had the car for a week. We were not sure about the extended warranty but called in after sale to buy it. I just had a home car charger ( juicebox) installed by a electrician yesterday. So happy never have to pump gas and never need a oil changel for this car. The car has excellent safety features and has fast acceleration! I highly recommend this dealer. The process of buying this car was so pleasant. More

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Awesome Experience I had a really good purchase experience at Criswell Chevrolet in Gaithersburg. Russell Carter made sure that my trade in and my purchase were up to m I had a really good purchase experience at Criswell Chevrolet in Gaithersburg. Russell Carter made sure that my trade in and my purchase were up to my expectations and the overall experience was very positive. I will definitely shop with them again. More

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Bolt Purchase Russell made my purchase of a new Bolt, which included a trade-in, as smooth and painless a process as I have ever experienced. He also provided hones Russell made my purchase of a new Bolt, which included a trade-in, as smooth and painless a process as I have ever experienced. He also provided honest transparency on pricing. More

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Love My New Car I have to share my wonderful experience with purchasing my second car from Criswell Auto. When I walked into the showroom, Russell Carter greeted me w I have to share my wonderful experience with purchasing my second car from Criswell Auto. When I walked into the showroom, Russell Carter greeted me with a smile and immediately I knew I was going to make a purchase. He guided me to Richard Beckett, who made me feel comfortable and welcomed. He explained everything with clear detail which helped to make the daunting process of buying a car much easier. He answered all of my questions and treated me kindly. I highly recommend Russell and Richard to anyone who is looking to purchase a car at Criswell Auto. I will definitely be back here to purchase my third car in the near future. A big thanks to everyone who was involved in helping me with this process. I am loving my new car! -Angel More

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4th vehicle in 11 years! I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current S I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current SUV and at some point I'd have to "bite the bullet" to get out early if I wanted something bigger. I was presented options I'd never considered before and got exactly what I wanted with a payment/money down I could handle. Thank you, Russell and Jason for the great deal and Mr. Cohen for getting me approved! Not to mention Joey for showing me how everything works and touching all the buttons. Special shout-out to Scott and Abe for entertaining my daughters while I did paperwork. They are a handful and I appreciate you keeping them busy. What another great experience! Thanks to all of you! Momma "Bears" More

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Outstanding Customer Service I purchased my 1st car yesterday and my salesperson was Scott Lestrange and he was amazing. Very pleasant and explained everything. He wasn't trying I purchased my 1st car yesterday and my salesperson was Scott Lestrange and he was amazing. Very pleasant and explained everything. He wasn't trying to just sale me anything I came in to purchase a smaller car and ended up leaving with something else and even better. Russell and Dan L.(finance) were amazing. The way I was treated I will never ever buy a car from anywhere else. They'll always get my business. More

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EXTREMELY SATISFIED WITH BOTH PROFESSIONAL AND PERSONAL SERV My husband and I are Extremely Satisfied with the service and care we received from Criswell Auto. Russell Carter greeted us upon entering and My husband and I are Extremely Satisfied with the service and care we received from Criswell Auto. Russell Carter greeted us upon entering and ask very pertinent questions on what we were looking for and proceeded to guide us to Abe to explain the Chevy Volt to us. Both were very knowledgeable about the Volt. Russell had taken care of the paper work while Abe addressed all of our questions and re-questions about the Volt. Abe had even given us his cell number so we could contact him on any problems or additional questions we might have. We do have questions. We have never been treated in such a Professional and Personal way as we were by Russell and Abe. I will highly recommend both of them for Salespersons of the Month and more. I also want to say thank you to the Steve and his woman assistant that informed us of all the additional warranties and options we were getting. I do apologize that I do not remember her name. I will also recommend customers to them and Criswell in the future. Thank you so much for the care and patience your family of salespersons gave us. More

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Chriswell Chevrolet Rocks Russell was very helpful & thorough in presenting all of the various options available with Silverado Z71's. He showed me many models with different o Russell was very helpful & thorough in presenting all of the various options available with Silverado Z71's. He showed me many models with different options. In the end I couldn't be happier with my LTZ Z71! I love it & definitely know I got a great price because I shopped around all local dealerships. If you're buying a Chevrolet you've gotta stop by Chriswell. More

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Very patient and honest! Being female, trust and comfort is HUGE when making such an important decision. Russell put me at ease and steered me in the right direction to make a Being female, trust and comfort is HUGE when making such an important decision. Russell put me at ease and steered me in the right direction to make a financially stable purchase while also getting an automobile perfect for my family. He was also very patient with my numerous questions!! I would recommend Russell to anyone who needs a dependable person to work with when making a purchase. More

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Very Easy Car Buying Experience!! I live in NJ and found Criswell Chevy when searching for trucks online. I contacted them right before they closed and by 9am the next morning, the sa I live in NJ and found Criswell Chevy when searching for trucks online. I contacted them right before they closed and by 9am the next morning, the sales manager Russell Carter emailed me saying the truck was still available. Russell responded quickly to all my questions and we came to an agreement the same day. Next morning I drove 3 hrs to Criswell Chevy, and it was by far the fastest, easiest trade-in/purchase I've had at dealership. The deal we had in place the day before stayed exactly the same with no surprises. Samuel Hicks took care of all the paperwork in timely fashion. Salesman Joey Ryall spent time going over all the features of my new truck. I'd recommend Criswell Chevy as the place to go for the best no nonsense dealership experience, even if it's hours away from where you live. Thanks Criswell Chevy! More

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