Russell Carter | Page 27

Bolt Purchase Russell made my purchase of a new Bolt, which included a trade-in, as smooth and painless a process as I have ever experienced. He also provided hones Russell made my purchase of a new Bolt, which included a trade-in, as smooth and painless a process as I have ever experienced. He also provided honest transparency on pricing. More

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Love My New Car I have to share my wonderful experience with purchasing my second car from Criswell Auto. When I walked into the showroom, Russell Carter greeted me w I have to share my wonderful experience with purchasing my second car from Criswell Auto. When I walked into the showroom, Russell Carter greeted me with a smile and immediately I knew I was going to make a purchase. He guided me to Richard Beckett, who made me feel comfortable and welcomed. He explained everything with clear detail which helped to make the daunting process of buying a car much easier. He answered all of my questions and treated me kindly. I highly recommend Russell and Richard to anyone who is looking to purchase a car at Criswell Auto. I will definitely be back here to purchase my third car in the near future. A big thanks to everyone who was involved in helping me with this process. I am loving my new car! -Angel More

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4th vehicle in 11 years! I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current S I've bought 4 vehicles in the past 11 years from Russell at Criswell and today I got my favorite one thus far!I knew I was upside down in my current SUV and at some point I'd have to "bite the bullet" to get out early if I wanted something bigger. I was presented options I'd never considered before and got exactly what I wanted with a payment/money down I could handle. Thank you, Russell and Jason for the great deal and Mr. Cohen for getting me approved! Not to mention Joey for showing me how everything works and touching all the buttons. Special shout-out to Scott and Abe for entertaining my daughters while I did paperwork. They are a handful and I appreciate you keeping them busy. What another great experience! Thanks to all of you! Momma "Bears" More

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Outstanding Customer Service I purchased my 1st car yesterday and my salesperson was Scott Lestrange and he was amazing. Very pleasant and explained everything. He wasn't trying I purchased my 1st car yesterday and my salesperson was Scott Lestrange and he was amazing. Very pleasant and explained everything. He wasn't trying to just sale me anything I came in to purchase a smaller car and ended up leaving with something else and even better. Russell and Dan L.(finance) were amazing. The way I was treated I will never ever buy a car from anywhere else. They'll always get my business. More

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EXTREMELY SATISFIED WITH BOTH PROFESSIONAL AND PERSONAL SERV My husband and I are Extremely Satisfied with the service and care we received from Criswell Auto. Russell Carter greeted us upon entering and My husband and I are Extremely Satisfied with the service and care we received from Criswell Auto. Russell Carter greeted us upon entering and ask very pertinent questions on what we were looking for and proceeded to guide us to Abe to explain the Chevy Volt to us. Both were very knowledgeable about the Volt. Russell had taken care of the paper work while Abe addressed all of our questions and re-questions about the Volt. Abe had even given us his cell number so we could contact him on any problems or additional questions we might have. We do have questions. We have never been treated in such a Professional and Personal way as we were by Russell and Abe. I will highly recommend both of them for Salespersons of the Month and more. I also want to say thank you to the Steve and his woman assistant that informed us of all the additional warranties and options we were getting. I do apologize that I do not remember her name. I will also recommend customers to them and Criswell in the future. Thank you so much for the care and patience your family of salespersons gave us. More

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Chriswell Chevrolet Rocks Russell was very helpful & thorough in presenting all of the various options available with Silverado Z71's. He showed me many models with different o Russell was very helpful & thorough in presenting all of the various options available with Silverado Z71's. He showed me many models with different options. In the end I couldn't be happier with my LTZ Z71! I love it & definitely know I got a great price because I shopped around all local dealerships. If you're buying a Chevrolet you've gotta stop by Chriswell. More

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Very patient and honest! Being female, trust and comfort is HUGE when making such an important decision. Russell put me at ease and steered me in the right direction to make a Being female, trust and comfort is HUGE when making such an important decision. Russell put me at ease and steered me in the right direction to make a financially stable purchase while also getting an automobile perfect for my family. He was also very patient with my numerous questions!! I would recommend Russell to anyone who needs a dependable person to work with when making a purchase. More

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Very Easy Car Buying Experience!! I live in NJ and found Criswell Chevy when searching for trucks online. I contacted them right before they closed and by 9am the next morning, the sa I live in NJ and found Criswell Chevy when searching for trucks online. I contacted them right before they closed and by 9am the next morning, the sales manager Russell Carter emailed me saying the truck was still available. Russell responded quickly to all my questions and we came to an agreement the same day. Next morning I drove 3 hrs to Criswell Chevy, and it was by far the fastest, easiest trade-in/purchase I've had at dealership. The deal we had in place the day before stayed exactly the same with no surprises. Samuel Hicks took care of all the paperwork in timely fashion. Salesman Joey Ryall spent time going over all the features of my new truck. I'd recommend Criswell Chevy as the place to go for the best no nonsense dealership experience, even if it's hours away from where you live. Thanks Criswell Chevy! More

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Great experience. I have purchased several new vehicles from GM and feel that this dealership was my best experience. It's one of the few times I have felt good about b I have purchased several new vehicles from GM and feel that this dealership was my best experience. It's one of the few times I have felt good about buying a new vehicle. Thanks to Criswell Automotive. More

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Another Great Experience! Love my car! Last week I took advantage of a great Chevy incentive and leased another car from Criswell. A beautiful 2017 Camaro that I absolutely love! My experie Last week I took advantage of a great Chevy incentive and leased another car from Criswell. A beautiful 2017 Camaro that I absolutely love! My experience with Criswell was so good previously when I needed to lease a car for a family member, I knew that I was probably getting it from them once I decided on the specific trim level and if the price was within my budget. The only problem was that they are located about an hour away from me, and initially I wasn't sure which trim I wanted and whether the price would be even close to what I was aiming for. So, first I stopped by my local Koons dealership to take a look and run some numbers. I got a few quotes, but the lease price seemed much higher than what I expected based on my earlier calculations at home. I have leased two cars previously, so I knew something didn't quite add up. I took the quotes home and carefully reviewed everything trying to figure out how they arrived at their numbers. I discovered that on the quote of the car with a bonus tag, the Koons sales manager added $500 to the incentives/rebates, BUT also added $500 to the sale price! Looks like because I qualified for $3500 in rebates, the Koons sales manager thought that the price would already be low enough that I would be happy with it, even so the lease payments based just on their online advertised price were lower! I came back the next day and asked the Koons assistant manager, (the other guy wasn’t there that day) about this extra $500, he tried to "explain to me why this was the correct price" until I explained to him and he ran the calculations himself in front of me, twice, and then realized that I was right. The Koons assistant manager was not very apologetic about it, and he seemed annoyed that I discovered his supervisor's trick. To be fair, I can't prove that the Koons sales manager who gave me the quote didn't make a mistake, but I find it very suspicious that it was off by exactly $500, the same amount that was added to my rebates. Although the price was now what I was looking for, the whole thing left a bad impression on me, now I couldn't be sure that Koons wouldn't try to increase the APR or do something else to change this price. So, although the price was good, I didn't like the attitude of the Koons assistant manager, and decided that it was time to call Criswell.  As I mentioned earlier, I previously had a great experience with guys at Criswell, last time it all started with Russell sending me a detailed quote with everything itemized and easy to read so there were no surprises when I arrived, it was also the same transparency this time. When I leased the previous car, I wasn't sure exactly what car I wanted and ended up visiting 13-16 dealerships before I ended up at Criswell. So, I have been to MANY dealerships, and here is what I think separates Criswell, where I finally signed the lease, from all the other dealerships I visited and didn't. 1. The employee turnover is pretty high in the industry, so the majority of the salesmen at car dealerships I have visited don't seem know their cars very well because they don’t have enough experience. Granted, there are so many models and each model is different, so it's tough. But this is why I was so impressed with Joey at Criswell, he clearly knew everything about the car. It was past closing time on a Friday night, but Joey patiently walked me through everything in the car, and although I thought I already knew a lot about this model from my own research and watching YouTube reviews, I definitely learned a lot of useful things I didn't expect! The majority of salesmen I have dealt with before, didn’t seem to have an interest in cars and were just doing sales as their job. Joey is different. I can tell he has a passion for cars, so he really knows each car inside and out, both the mechanical and the performance aspect, as well as the onboard equipment. Although I have only dealt with Joey and Russell and don't know if all of the salesmen at Criswell are as knowledge as these two guys, one of the guys mentioned that many of them have been working there for years, so the turnover rate must be pretty low compared most places, which makes me think that all of the guys at Criswell know their stuff.  2. The second observation, at least in my specific case, was even more important. The guys at Criswell seem to have a great working relationship with GM Financial, which in some cases can make a difference when it comes to getting a better rate for your loan or lease. While there is not a whole lot of flexibility when it comes to getting a better interest rate because these are based on your credit score, it is usually in the interest of the dealership to charge a higher APR whenever possible, and many try to do this. I have even been told by a finance manager at another dealership that it was “within their right to mark up the money factor/APR.” From my understating, the dealerships do this to make up for the money they lose on a car they heavily discount. My experience at Criswell has been completely different. They went out of their way to get me the best possible APR I qualified for. For some reason when they ran my credit this time it came back with a lower tier APR than last time, even so it also showed that my credit score went up slightly compared to the last time I leased a car from them. This didn't make sense, but Russell at Criswell called the bank and resolved the issue, so I got the price he promised me! Most dealerships would have probably just told me there was nothing they could do, it’s a computer issue or something like that, but these guys are different! This last part really meant a lot to me, and I will unequivocally recommend them to any of my friends who are looking to buy or lease a car, because I know they would get the best deal! Well, this review turned out to be a lot longer than I expected, I guess I am just so happy with my new car I had to write an essay! More

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