Russell Gineo | Page 13

Service My electric system was totally on the blink. On the way to dealership, I stopped at hardware store nearby to get something and when I returned to my c My electric system was totally on the blink. On the way to dealership, I stopped at hardware store nearby to get something and when I returned to my car the battery was dead. I walked to the dealership and met the Service Manager and he immediately dispatched someone to retrieve my car while I relaxed w some coffee and donuts. Turned out the battery needed to be replaced which we did and everything turned out well. Russell was very personable and professional. Very happy with the attention given to me. More

by peterskentzos Verified Customer Verified Customer

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I was very unhappy, but then I bought my car in 2017 from Mathews Currie Ford, along with the maintenance package and have been coming here since. I also recently purchased new I bought my car in 2017 from Mathews Currie Ford, along with the maintenance package and have been coming here since. I also recently purchased new tires. From the beginning, it has been mostly pleasant experiences. Everyone has been very friendly and helpful. This last visit was far from perfect... and I'm pretty sure my displeasure was more than obvious. The service manager got involved, they took responsibility for all my issues without question and did not try to make any excuses. They went out of their way to make things right. I was unhappy, but it was short lived because Mathews Currie does customer service right. Thank you Travis and Russell., faith is restored and I will be back More

by Sonya from bradenton Verified Customer Verified Customer

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Kurt and Russell are the greatest skilled and nice Outstanding knowledge superior customer service skills and clean environment Employees reflect the standards set by management. Everyone is treated Outstanding knowledge superior customer service skills and clean environment Employees reflect the standards set by management. Everyone is treated with respect no matter what vehicle is involved. Also management is visible not hiding behind a desk. Al in the body shop is also a total asset. More

by jmhales60 Verified Customer Verified Customer

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Great Advisors Great advisor and the people are awesome. Travis was awesome and the Quick Lane service was great. Thank you for everything. THANK YOU,THANK YOU Great advisor and the people are awesome. Travis was awesome and the Quick Lane service was great. Thank you for everything. THANK YOU,THANK YOU More

by jercalan Verified Customer Verified Customer

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I'm happy with the ultimate outcome After attempted repair that was thought to not be covered buy warranty and thus paid for, our vehicle returned to Michigan and discovered the problem After attempted repair that was thought to not be covered buy warranty and thus paid for, our vehicle returned to Michigan and discovered the problem was in fact a warranty item. Matthew's Currie acknowledged this by phone and reimbursed cost of original repair. I think this was a very reputable thing to do. More

by bookertrans Verified Customer Verified Customer

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Always great Work is done efficiently always informative on services that will be needed soon 👍 employees are always friendly and knowledgeable their waiting area Work is done efficiently always informative on services that will be needed soon 👍 employees are always friendly and knowledgeable their waiting area is always inviting More

by robertaguerin Verified Customer Verified Customer

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Top Notch Customer Service! Thank you Amber I stopped by to schedule my first oil change on my new F150 and mentioned a few things that seemed different to me to my Salesman, Rusty Patterson. Ru I stopped by to schedule my first oil change on my new F150 and mentioned a few things that seemed different to me to my Salesman, Rusty Patterson. Rusty introduced me to Russell, the service manager and after I explained the characteristics in question, he asked me to stop by anytime and he would be happy to check them. (I had a 2016 F150 previously and the new truck had improvements to the engine and transmission and both seemed to operate a little different than I was used to). I made the appointment with Amber for the first oil change only. When I arrived for the oil change, I mentioned the conversation I had with Russell and Amber told me she would discuss these with him and added these to my work order however the time allotted may not allow these to be completed and I may need to return at a later time. I understood and had no problem in doing so. The technician (I forgot his name), not only completed the first oil change and overall condition but addressed each of the items I had questioned and updated the transmission computer and checked the front end alignment. I was so thankful! And I forgot to mention, I was waiting for the oil change and the customer waiting area is wonderful. Even had a catered lunch! The service team at Matthews Currie Ford are the best! Thank you ALL More

by Ron C Verified Customer Verified Customer

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amazing experience Matthews-Currie Ford employees are very knowledgeable about what there doing and that takes all the stress out of taking your vehicle in for service. Matthews-Currie Ford employees are very knowledgeable about what there doing and that takes all the stress out of taking your vehicle in for service. I would highly recommend Matthews-Currie Ford More

by dandoom919 Verified Customer Verified Customer

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Happy as usual Had an oil change and tire rotation I was in and out quickly and a few recommendations for future service every one is always very friendly great serv Had an oil change and tire rotation I was in and out quickly and a few recommendations for future service every one is always very friendly great service More

by robertaguerin Verified Customer Verified Customer

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Great service Called amber said she had a cancellation come right in service was done efficiently and was told of future service I will need in the future she is ve Called amber said she had a cancellation come right in service was done efficiently and was told of future service I will need in the future she is very knowledgeable and friendly More

by robertaguerin Verified Customer Verified Customer

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