The day after buying my 2016 Toyota I discovered the
inside ceiling light was off, I checked bulb- OK, ? switch at Toyota, Toyota ordered switch, later that afternoon a 11 yr. old next door neighbor sho
inside ceiling light was off, I checked bulb- OK, ? switch at Toyota, Toyota ordered switch, later that afternoon a 11 yr. old next door neighbor showed me how to use the dash board system & he turned the light on electronically in less than 2 minutes, it was not the switch like parts let me believe. Disappointed in parts dept yet truly enjoy my Toyota. JJZ,Jr.
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by JJZAYDON
Verified Customer
Verified Customer
Feb 20, 2024 -
Toyota of Scranton responded
Dear JJZAYDON,
Thank you for bringing this matter to our attention and for choosing Toyota of Scranton for your automotive needs. We sincerely apologize for any inconvenience you experienced with your 2016 Camry and the confusion surrounding the issue with the inside ceiling light.
We strive to provide exceptional service to all our customers, and it's disheartening to hear that your experience with our parts department fell short of your expectations. We understand the frustration that can come with discovering an issue after purchase, and we regret any inconvenience caused.
Your feedback is invaluable to us, and we will use it to improve our processes and better serve you and all our customers in the future. We're glad to hear that despite this setback, you're enjoying your Toyota.
Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction with your vehicle and our dealership.
Thank you for your understanding and for giving us the opportunity to address your feedback.
Warm regards,
Customer Experience Team
Toyota of Scranton
Easy to work with, and was able to complete everything
but car pick up over the phone.
but car pick up over the phone.
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by C.LINCOLN.WOOD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan Aimer
, Brooks Aikman
Feb 15, 2024 -
Toyota of Scranton responded
Thank you, C.LINCOLN.WOOD, for sharing your positive experience with us! We're thrilled to hear that our team made your car buying process easy and convenient, even allowing you to complete everything over the phone. Your satisfaction is our priority, and we're grateful for your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Warm regards,
The Toyota of Scranton Team
Dan Seijas does a great job of taking care of me and my
vehicles.
Joe Gatto and Jordan Printz are excellent in the Sales Department along with Ryan Cali in Finance. That is my outstanding team at Toyota o
vehicles.
Joe Gatto and Jordan Printz are excellent in the Sales Department along with Ryan Cali in Finance. That is my outstanding team at Toyota of Scranton.
You can't go wrong with this team!
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by JOE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan Printz
, Daniel Seijas, Joseph Gatto
Feb 09, 2024 -
Toyota of Scranton responded
Dear Joe,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Dan, Joe, Jordan, and Ryan provided you with excellent service during your visit to Toyota of Scranton. It's our goal to ensure that every customer feels well taken care of, and we're delighted that you had such a positive experience with our team.
We appreciate your trust in us and are grateful for your support. Should you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Warm regards,
The Toyota of Scranton Team
Haven’t had the best of luck at this dealership with
other sales man but Brian was fantastic. He was straight to the point and extremely helpful.
other sales man but Brian was fantastic. He was straight to the point and extremely helpful.
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by CBEDNASH65
Verified Customer
Verified Customer
Feb 07, 2024 -
Toyota of Scranton responded
Dear CBEDNASH65,
Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback. We're thrilled to hear that Brian provided you with exceptional service during your visit to Toyota of Scranton. Delivering straightforward assistance and being genuinely helpful are values we prioritize with each of our customers, and it's wonderful to know that Brian exemplified this during your interaction.
We understand that past experiences can influence perceptions, and we're glad that Brian was able to turn things around for you. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to the opportunity to serve you again.
Warm regards,
Sales Team
Toyota of Scranton
Every one there was very nice the folks there was very
attentive to your needs would recommend this dealership anytime of the day
attentive to your needs would recommend this dealership anytime of the day
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by VINCY44
Verified Customer
Verified Customer
Feb 06, 2024 -
Toyota of Scranton responded
Dear VINCY44,
Thank you for your kind words and recommendation! We're delighted to hear that everyone at our dealership was very nice and attentive to your needs. Providing exceptional customer service is our priority, and we're thrilled that we succeeded in meeting your expectations. Should you or anyone you know need assistance with anything in the future, please don't hesitate to reach out. We're always here to help, anytime of the day.
Warm regards,
Sales Team
Toyota of Scranton
We have purchased our last three vehicles from Toyota of
Scranton.
They did whatever they could to help us out
Scranton.
They did whatever they could to help us out
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by UGSISR
Verified Customer
Verified Customer
Jan 30, 2024 -
Toyota of Scranton responded
UGSISR,
Thank you for taking the time to provide your review. We are delighted we earned 5 stars. We also appreciate your loyalty to our dealership - that is such a compliment.
Our team works very hard at providing our customers with the best sales experience. We are happy you enjoyed working with the sales team.
Enjoy your new vehicle for many miles!
Warm regards,
Sales Team
Toyota of Scranton
James Brown I am sorry to say I have no recall of ever
meeting him. As for the Dealership, it was a tough negotiating trip by but we got thru it and I talk about it when someone asks me.
meeting him. As for the Dealership, it was a tough negotiating trip by but we got thru it and I talk about it when someone asks me.
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by MISKELL922
Verified Customer
Verified Customer
Jan 08, 2024 -
Toyota of Scranton responded
Subject: Response to James Brown's Review (MISKELL922)
Dear James Brown,
Thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to address your concerns.
We apologize if your experience at Toyota of Scranton during the negotiating process was challenging. Our team strives to create a positive and transparent environment for our customers, and it's disheartening to learn that we may have fallen short of your expectations.
If there are specific details or aspects of your visit that you believe could be improved, we would greatly appreciate any additional insights you can provide. Your feedback is crucial in helping us enhance our services and ensure a smoother experience for our customers in the future.
Please feel free to reach out to our customer service team directly at 570.702.8776 so we can gather more information and address any concerns you may have.
Once again, we appreciate your feedback, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Customer Service Team
Toyota of Scranton
it was a great experience.
it was a great experience.
it was a great experience
it was a great experience.
it was a great experience
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by TOOOOORI
Verified Customer
Verified Customer
Jan 05, 2024 -
Toyota of Scranton responded
TOOOOORI,
We are thrilled you had an excellent experience with our sales team. Thank you for letting us know. Enjoy your new ride!
Take care,
Sales Team
Toyota of Scranton
We purchased a Toyota Camery on Tuesday and we love the
car .Outstanding customer service . Sales and finance took the time with us to answer all our questions . Never felt rushesef or pressured .First ti
car .Outstanding customer service . Sales and finance took the time with us to answer all our questions . Never felt rushesef or pressured .First time buying a Toyota. Glad we made the decision.
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by Diggsy
Jan 04, 2024 -
Toyota of Scranton responded
Dear Diggsy,
Thank you so much for choosing Toyota of Scranton for your recent purchase of a Toyota Camry! We're thrilled to hear that you love your new car and that you had an outstanding experience with our team.
Providing excellent customer service is our top priority, and we're delighted to hear that our sales and finance teams took the time to address all your questions. It's important to us that our customers feel informed and comfortable throughout the entire buying process, and we're glad we could make your first-time buying experience with Toyota a positive one.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us and are grateful for the opportunity to welcome you to the Toyota family.
Safe and happy driving!
Best regards,
Sales Team
Toyota of Scranton
Loved the experience and my new vehicle!
The guys working there was great! Made things go smoothly!
The guys working there was great! Made things go smoothly!
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by MOUSE3314
Verified Customer
Verified Customer
Dec 27, 2023 -
Toyota of Scranton responded
MOUSE3314,
We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review!
Warm regards,
Sales Team
Toyota of Scranton