Ryan Hall | Page 3

I purchased a new car at Hollywood Kia roughly 5 years ago and am the sole owner of the vehicle. Hollywood Kia claims "at Hollywood Kia we are committed to providing exceptional customer service from star ago and am the sole owner of the vehicle. Hollywood Kia claims "at Hollywood Kia we are committed to providing exceptional customer service from start to finish". When I called last week to ask questions about an issue with my vehicle, Steve in the service department insisted I had no warranty on my car at all (Kia Corporate said they have no idea why he told me that), told me repeatedly I was not the 1st owner (I am the sole owner of the car since it was driven off the lot), hung up on my twice because he didn't want to answer anymore questions because he had another customer waiting. Then after calling back to complain about Steve, someone connected me to a service Manager who said his name was Jason, who kept cutting me off telling me he's too busy with other customers and will have to call me back because he's helping customers standing in front of him. Heed the takeaway that Hollywood Kia values in-person customers more than a customer on the phone. After I was told another manager would call me back, nothing. I had to follow-up again to ask why my call was not returned and the response was, “I was busy”. My next step was to submit a complaint to the General Manager of the dealership via their TALK TO THE GM online feedback form, but the General Manager is also too busy to respond to a complaint or to reach out to a loyal Kia customer. If this is considered exceptional customer service, Hollywood Kia may need to reassess its standards. Hollywood Kia is clearly not concerned with losing me as a customer, but they have lost a customer and hopefully more potential customers. More

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Kevin Mullins was outstanding as my service provider from start to finish EXCELLENT service thanks start to finish EXCELLENT service thanks More

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I love this dealership; all the employees are pleasant, respectful and skilful in their position. The service is fast and sufficient. respectful and skilful in their position. The service is fast and sufficient. More

by Johnny N Gaines Verified Customer Verified Customer

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I had an amazing experience at Hollywood Kia! I drove 4 hours to pick up my car, and I can confidently say it was absolutely worth the trip. From start to finish, the customer service was excepti I drove 4 hours to pick up my car, and I can confidently say it was absolutely worth the trip. From start to finish, the customer service was exceptional—the staff was professional, welcoming, and went above and beyond to make the process smooth and stress-free. They were transparent, efficient, and made sure I was completely comfortable with my purchase. It’s rare to find a dealership that truly values their customers like this one does. More

by Sksian85 Verified Customer Verified Customer

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Was told if a lease return offer, then dealership did not honor a standing offer on lease returns and lacked communication. honor a standing offer on lease returns and lacked communication. More

by Nese1 Verified Customer Verified Customer

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Too many unnecessary services are being pushed on me, and they refuse to cancel them they refuse to cancel them More

by former dealership fan Verified Customer Verified Customer

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Communication with a person is very difficult. Parts are more than a year waiting for them Parts are more than a year waiting for them More

by MARTVARG1 Verified Customer Verified Customer

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I was very pleased with the experience of buying my new Telluride. My sales rep Patricia was very helpful. Telluride. My sales rep Patricia was very helpful. More

by shos1820 Verified Customer Verified Customer

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I’ll start off by saying I didn’t end up purchasing the car I was interested in, but it still was a pleasurable experience. Dani contacted me almost instantly after I sent my initial email. She was very re car I was interested in, but it still was a pleasurable experience. Dani contacted me almost instantly after I sent my initial email. She was very responsive and her follow up was spot on. Oriel was extremely knowledgeable, spoke highly of the company and he has a customer first attitude. The next day Ryan(GM) reached out to me and genuinely wanted to know about my experience. They made several counter offers, but we just couldn’t make the deal work(yet). I would recommend to anyone looking to purchase a new or used automobile to Hollywood Kia. More

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