Ryan Heine
Ryan Heine at Lake Ford
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Ryan Heine | Page 3

Finance Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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4.6
602 Reviews
4.6

602 Reviews

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602 Reviews of Ryan Heine

April 04, 2023

Dealership Rating
Employee Rating

I had a great time dealing with the Lake Ford team. this is my 2nd vehicle that I bought through Lake, and I look forward to my next purchase with them as well. More

by DamienV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alec Van Hecker

April 02, 2023

Dealership Rating
Employee Rating

We have bought two cars from this dealership. We always find what we want very quickly at a price we can afford. More

by jy92696
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jieana Harb

March 28, 2023

Dealership Rating
Employee Rating

I don't like car shopping but AJ and the staff made it almost painless. I would buy a car there again. More

by DCORK9
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: AJ Chandler

March 24, 2023

Dealership Rating
Employee Rating

Great experience, did not feel like I was being scammed or being upsold on anything. Great car, one of the best showrooms in Milwaukee! More

by INSPECTOR60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alec Van Hecker , Daniel Garcia

March 18, 2023

Dealership Rating
Employee Rating

Got to Green Bay had tires looked at 1 tire was shot, should not have passed inspection, bed of truck was filthy, called Alec basically made me feel like I was lying to him. Said “I’m sorry but I’m going More

by johnlaux23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alec Van Hecker

Mar 31, 2023

Lake Ford responded

Thank you for sharing your feedback with us regarding your recent purchase. We apologize for any inconvenience caused and understand your concerns about the inspection of your tires and the cleanliness of the bed of your truck. We take all customer complaints seriously, and we apologize if you did not receive the level of service you deserved. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you again in the future.

Mar 31, 2023

johnlaux23 responded

Sorry delayed on responding, left on Florida vacation two days after purchased truck. New tires are on and truck has not been driven since. Many things I like about truck and price was right if nothing else is wrong. That why I insisted on a warranty. Appreciate the response back. Alec could use a customer concern class. All good until I called about an issue and then I didn’t feel like I was getting the same care after I purchased.

March 09, 2023

Dealership Rating
Employee Rating

Thank you so much for the help in getting my Bronco Sport! You all have been a joy to work with and I love my new car!! More

by valerie.clark
Recommend Dealer
Yes

Other Employees Tagged: Daniel Garcia, Jieana Harb

March 09, 2023

Dealership Rating
Employee Rating

In general, a very good experience. My rating would be higher but for two issues: the 3-yr-old CPO vehicle was missing its owners manual (minor), and the tires were represented as non-o More

by jimmyp5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jieana Harb

March 08, 2023

Dealership Rating
Employee Rating

No pressure from Alec or the rest of the team. Upfront about the process and very knowledgeable about the truck. Great experience overall, highly recommend. More

by scottnickp
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alec Williams

March 01, 2023

Dealership Rating
Employee Rating

Poor communication on issue with vehicle, I understand its a used vehicle but the issue was easily noticeable after we left the lot. Vehicle could have been cleaned better also and scratches fixed on inte More

by GIESEALEXANDER95
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Alec Van Hecker, Alec Williams

Mar 06, 2023

Lake Ford responded

We are sorry to hear about your experience with our dealership and we apologize for any communication breakdown that occurred regarding the issue with your vehicle. We strive to be transparent with our customers about the condition of our used vehicles and any known issues, but it sounds like we may have fallen short in this case. Regarding the scratches and cleanliness on the interior of the vehicle, we also apologize for any oversights on our part. We do our best to ensure that our vehicles are in top condition before they leave our lot, but it sounds like we may have missed a few things. We appreciate your feedback and will take steps to improve our attention to detail in the future. We take customer satisfaction very seriously, and we want to make things right. We've reached out to you as we'd like to address the issues. Please reach out to us directly or bring your vehicle in so that we can discuss a resolution with your vehicle and ensure that you are fully satisfied with your purchase. Thank you for bringing these issues to our attention, and we hope to have the opportunity to earn back your trust in the future.

February 18, 2023

Dealership Rating
Employee Rating

Bought a vehicle from Joe in 2021. Was hit by an uninsured motorist in Jan 23 went back to talk to Joe about a new one. Very attentive and helped me find the vehicle I was looking fo More

by blair.nizinski1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Sardina

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