Ryan Heine | Page 7

In general, a very good experience. My rating would be higher but for two issues: the 3-yr-old CPO vehicle was missing its owners manual (minor), and the tires were represented as non-o My rating would be higher but for two issues: the 3-yr-old CPO vehicle was missing its owners manual (minor), and the tires were represented as non-original with 40-60% life remaining, but they are in fact originals with maybe 30% left (more important). More

by jimmyp5 Verified Customer Verified Customer

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Thank you so much for the help in getting my Bronco Sport! You all have been a joy to work with and I love my new car!! Sport! You all have been a joy to work with and I love my new car!! More

by valerie.clark Verified Customer Verified Customer

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No pressure from Alec or the rest of the team. Upfront about the process and very knowledgeable about the truck. Great experience overall, highly recommend. Upfront about the process and very knowledgeable about the truck. Great experience overall, highly recommend. More

by scottnickp Verified Customer Verified Customer

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Poor communication on issue with vehicle, I understand its a used vehicle but the issue was easily noticeable after we left the lot. Vehicle could have been cleaned better also and scratches fixed on inte its a used vehicle but the issue was easily noticeable after we left the lot. Vehicle could have been cleaned better also and scratches fixed on interior. More

by GIESEALEXANDER95 Verified Customer Verified Customer

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Bought a vehicle from Joe in 2021. Was hit by an uninsured motorist in Jan 23 went back to talk to Joe about a new one. Very attentive and helped me find the vehicle I was looking fo Was hit by an uninsured motorist in Jan 23 went back to talk to Joe about a new one. Very attentive and helped me find the vehicle I was looking for. Great personality and down to earth. Ryan was great as well. More

by blair.nizinski1 Verified Customer Verified Customer

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The overall sales/buying process was good and the sales person Santiago was receptive of our needs. person Santiago was receptive of our needs. More

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The communication with service is so much to be desired as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re workin as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re working on something else from the day before you drop your vehicle off at 7:30 in the morning and get a call at 12:30 in the afternoon saying they need your vehicle another day that should have been communicated the day before knowing that they’re working on another vehicle for a long time and wouldn’t be able to get my vehicle done that same day customers lose out on a days pay of work for no reason but communication More

by Leo Verified Customer Verified Customer

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Extremely good service ! !!! I would definitely recommend Lake Ford to anyone I knew that was looking for a vehicle. !!! I would definitely recommend Lake Ford to anyone I knew that was looking for a vehicle. More

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I had a few issues after purchasing my 2019 MKC. Jieana and Matt took care of everything. A class operation from start to finish. Jieana and Matt took care of everything. A class operation from start to finish. More

by jamiefritsch Verified Customer Verified Customer

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Purchase a SUV, change my mind about the warranty in five days. Had to wait 30 days to be applied. Would have been easier to update the contract. The MANAGER wouldn't do it. Bank of America was ok with it. S days. Had to wait 30 days to be applied. Would have been easier to update the contract. The MANAGER wouldn't do it. Bank of America was ok with it. Seeing it was less than a week. More

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