Ryan Knepprath
Ryan Knepprath at Russ Darrow Toyota of West Bend

Ryan Knepprath | Page 2

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Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.9
52 Reviews
4.9

52 Reviews

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52 Reviews of Ryan Knepprath

July 31, 2025

Dealership Rating
Employee Rating

Obviously I love West Bend Toyota as I have purchased several vehicles from them. The service department is knowledgeable, efficient, and very friendly. More

by PAPATOML1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

July 30, 2025

Dealership Rating
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On time service Good communication Nice clean service department Plenty of help Lots of hustle More

by wjasz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 18, 2025

Dealership Rating
Employee Rating

All good Timely service and courteous staff. All service work and vehicle inspection was fully explained. More

by dunti2
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

Jul 19, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

They replaced my windowshield and recollaberated the necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All More

by Ja
Service Price Transparency
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Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

July 02, 2025

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My first visit to this dealership, and I was impressed with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to More

by CJ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Jul 02, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

July 02, 2025

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Employee Rating

They did a great job of diagnosing what was wrong. I just can’t justify $713 for a wire to be fixed in my car. But I know it has to be fixed. I just hope nothing else goes wrong. More

by Sandy_grace451
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Russ Darrow Toyota of West Bend responded

Sandy, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

June 30, 2025

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Employee Rating

They are very friendly and accommodating. We were done with our shopping about 40 minutes before appointment time. We were willing to wait but they said no come on in…with that said we were d More

by LROETHLE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

June 29, 2025

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Employee Rating

Ryan is nice. He’s very helpful. It’s just too bad. He never recognizes me for the few times that I’ve dealt with him. More

by 4mserdan
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2025

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

June 29, 2025

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Employee Rating

I actually had Seth mostly and he was WONDERFUL I was stressed and he was respectful and helpful. I will return for any upcoming work in the future More

by judy.bauer
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Janessa Rios

Jun 29, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you, Judy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

June 20, 2025

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Employee Rating

I was very impressed with the service I received. And my car was ready ontime More

by lds0252
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

Jun 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

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