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Ryan Knepprath
Ryan Knepprath at Russ Darrow Toyota of West Bend

Ryan Knepprath

PARTS

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.9
54 Reviews
4.9

54 Reviews

Write a Review

54 Reviews of Ryan Knepprath

May 05, 2026

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Employee Rating

Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships More

by Michael Aguirre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Mark Bechler, Seth A Tearney, Rob Martin, Mitch Darrow, Jordan Seagren, JEREMIAH PFLUGER, Nick Inman, Brandon Vetter

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May 05, 2026

Russ Darrow Toyota of West Bend responded

Thank you for noting our quick service and straightforward process when you bought your Honda. We’re glad we could get you behind the wheel promptly without any unnecessary waiting. Mitchell Darrow mitchell.darrow@russdarrow.com

May 02, 2026

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Employee Rating

Everyone at the dealership is nice. This time our report said no rust or any wear on the muffler area and we know that to be false as we can hear there is an issue with the muffler. The More

by tduehning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2026

Russ Darrow Toyota of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Zakary Bennett General Sales Manager zakary@ronsayerauto.com Mitchell Darrow mitchell.darrow@russdarrow.com

March 31, 2026

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Employee Rating

Professional, knowledgeable, completed in a reasonable timeframe. Would highly recommend . Great customer service quality product. More

by gjamrozy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Nick Inman, Brandon Vetter

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Mar 31, 2026

Russ Darrow Toyota of West Bend responded

Thank you for recommending us. We’re glad our team handled your Lexus LX 450 with professionalism and knowledge and completed the service promptly. We appreciate you highlighting our customer service and the quality of our work. Mitchell Darrow mitchell.darrow@russdarrow.com

September 15, 2025

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Employee Rating

Great service work. The team was friendly and timely thought it was very busy. The only thing is my truck if lifter and afterwards when parked i could barely get my door More

by amandam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

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Sep 15, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

September 10, 2025

Dealership Rating
Employee Rating

Oil changed but i have oil leak now Didn't leak before oil change but now it leaks More

by Bobkoller100
Recommend Dealer
No

Other Employees Tagged: Ryan Knepprath

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Sep 13, 2025

Russ Darrow Toyota of West Bend responded

Providing a positive experience is our top priority, Bob, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

August 20, 2025

Dealership Rating
Employee Rating

The staff at this Russ Darrow dealership was very helpful. The service team was efficient and catered to my needs. Very good experience! More

by Mouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg , Don - shuttle driver

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Aug 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 19, 2025

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Employee Rating

Always transparent, very friendly and pleasant to work with and able to get me in for service quickly. More

by jbrown3741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Vetter

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Aug 19, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 16, 2025

Dealership Rating
Employee Rating

Very organized, first time I saw a body cam used to watch the service guy work. Impressive all around More

by BUBBERS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

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Aug 16, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

August 12, 2025

Dealership Rating
Employee Rating

They did the work as needed and were honest about filters! However when inspecting my tires after the rotation. I noticed a small scratch on my tires wall. But they did inspect it before and after it More

by Mike Sunstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

Russ Darrow Toyota of West Bend responded

Mike, our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

August 10, 2025

Dealership Rating
Employee Rating

Good people great service will continue to do businesses with this dealership and dealer group. Thks. More

by BURNY_301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Nick Inman, Brandon Vetter

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Aug 10, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

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