Ryan Kotschevar
Ryan Kotschevar at Luther Family Ford

Ryan Kotschevar | Page 18

Service Advisor

Luther Family Ford

3302 36th St S
Fargo, ND 58104

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289 Reviews
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289 Reviews

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289 Reviews of Ryan Kotschevar

July 13, 2022

Dealership Rating
Employee Rating

Got me in without an appointment. Granted it took a bit to get time and parts but that was expected. Also found my warranty and costed me around $3000 less because of it. Hassle free More

by Sheamus555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 13, 2022

Dealership Rating
Employee Rating

As always, Luther Family Ford Service Department was everything I could ask for! Vehicle work completed as discussed and, in the time, estimated. Very happy with the work. More

by djshea0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 09, 2022

Dealership Rating
Employee Rating

Every time we bring our vehicle to Luther Ford we are treated very well! On the last visit , they explained the problem to my wife, took care of it, & she was on her way! More

by best1
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brian Bendickson

July 09, 2022

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Employee Rating

Poor service. I took my car in for a recall on the transmission, only for them to not fix anything but still charge me 150 bucks. Also the representative was extre More

by Tkrenzy42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

July 08, 2022

Dealership Rating
Employee Rating

Very polite the part person was very informative. They car was done before they estimated. More

by rbwf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 08, 2022

Dealership Rating
Employee Rating

Everyone is always so nice and professional at Luther Family Ford. Ryan Kotschevar, especially, is extremely knowledgeable and confident and good looking too. Never change! More

by Notanemployee
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Shane Weaver

July 02, 2022

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Employee Rating

Brought my vehicle in to get window and door fixed. Was charged for a window switch when it was just a broken wire. The door alignment was better but still only closed properly half the time. Brough More

by ian26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 03, 2022

Luther Family Ford responded

Good Afternoon Ian, It is my understanding that you were given a credit to the bill for the wiring repair and that we have revisited the door adjustment at no charge. Ryan and the technician were trying to convey that if you still are not satisfied with the door operation they would recommend having it addressed at a body shop because they have done everything they can to attempt to resolve it. I operated the door myself multiple times and I felt it was operating the same as other transit doors. Please reach out in person if the second door adjustment is not satisfactory and we can discuss how to resolve it. Have a great holiday weekend!

June 29, 2022

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Employee Rating

I’m glad most of my parts were covered under warranty and that they offer military discount. More

by CINDERLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Bendickson

June 25, 2022

Dealership Rating
Employee Rating

Fast and easy. Super helpful and accommodating. Will come here every time! Refreshing for car dealerships now days. More

by Katie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 22, 2022

Dealership Rating
Employee Rating

Just was such a cold and not very good experience for us to get told something different than what we were told at purchase of vehicle More

by Troland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 23, 2022

Luther Family Ford responded

Thank you for your feedback. I left you a voicemail yesterday but have not received a call back. I also did some research on your tire issue and it appears that when you purchased the vehicle from us, new tires had just been put on the vehicle less than 6,000 miles prior to you buying it. Our vehicle inspection shows the tires in near new condition with very little tread wear compared new tread measurements for that tire. We would not have replaced tires that are basically new. During my research it does show that you purchased the vehicle from us with 106,384 miles and failed to rotate the tires until 125,577 miles. Tire manufacturers recommend that you rotate your tires every 6,000 miles. With that recommendation you should have rotated them 2 additional times, first at 112,384 miles and second at 118,384 miles. You did not rotate for 19,193 miles which is over 3 times the recommended miles. Failure to rotate the tires will result in uneven wear which will cause tires to go bad long before their manufacturer's normal life expectancy. I do understand your frustration in having to purchase new tires a little over two years into your ownership of the vehicle but I can't see where we are responsible to pay for your new tires when you failed to follow the manufacturer's rotation intervals. I should also mention that when you drove on a flat tire it did wreck the tire. Being you have an AWD vehicle you can't just replace one tire (unless all remaining tires are in near new condition) so all tires have to then be replaced. Please feel free to contact me at 701-282-2350 if you would like to discuss further. Thank you, Brian Mosher General Sales Manager Luther Family Ford

Jun 23, 2022

Troland responded

Hello The tires have been rotated we just didn’t do all rotations at Luther Ford because one time I asked that to be done it never got done and they said it did and I mark my tires so I know if a place rotated them we have all our service slips and doesn’t matter where you get rotated we have done at Costco once and Valvoline and even sams so to say we never rotated them and uneven wear is incorrect information. I will be calling you to discuss as this info is misleading to what has all been said to us

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