Ryan Kotschevar | Page 25

Was charged a ridiculous amount for a tire balance and rotation. Won’t be returning for this service again rotation. Won’t be returning for this service again More

by olsonkelsie Verified Customer Verified Customer

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They are very kind and quick. Thorough and explained everything very well. Would recommend to everyone. everything very well. Would recommend to everyone. More

by missbritt1103 Verified Customer Verified Customer

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EXCELLENT service and EXCELLENT customer relations...I will bring all my vehicles here for service even though the drive is 2 hours away...Everyone was willing to help to make sure my needs were met...THA will bring all my vehicles here for service even though the drive is 2 hours away...Everyone was willing to help to make sure my needs were met...THANK YOU TO EVERYONE...I can't remember the name of the gentleman who helped me so everyone gets five stars because in the end you all are a great team...Savanah in sales also receives 5 stars she went looking for the people who I needed to see... More

by MustangSally Verified Customer Verified Customer

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Very fast and efficient service. I trust Luther Ford with my vehicle. Everyone is very friendly. my vehicle. Everyone is very friendly. More

by teri.pedersen Verified Customer Verified Customer

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Had my pickup in twice as the light comes on to service the charging unit now . They have not found the source of the problem. The battery dies if I don't drive it for a few days. Also my warranty is almos the charging unit now . They have not found the source of the problem. The battery dies if I don't drive it for a few days. Also my warranty is almost expired. More

by LMSVENBY06 Verified Customer Verified Customer

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Personable and they stayed in contact with me. Work was done in a timely manner. done in a timely manner. More

by HANSONMARYBETH Verified Customer Verified Customer

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I was grateful for a quick fix and also for it being as inexpensive as possible and the extra effort by the service staff to save me money. inexpensive as possible and the extra effort by the service staff to save me money. More

by laurasokolofsky Verified Customer Verified Customer

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The staff in service and in parts went above and beyond my expectations in performing the needed tasks on my F-150. I had mistakenly showed up a week early for an appointment to get some recall work done. my expectations in performing the needed tasks on my F-150. I had mistakenly showed up a week early for an appointment to get some recall work done. They worked me into their already full schedule to accommodate me even though it was my mistake. The parts man also helped me from start to finish in getting an additional key cut and programmed for my truck. I am not only a happy customer, I’m amazed at their service. More

by larodegaard Verified Customer Verified Customer

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Not happy.. your extended warranty is xxxxxxxxx. I've had trouble with the convertible top from when I bought the car new and now its not covered. That's xxxxxxxx. had trouble with the convertible top from when I bought the car new and now its not covered. That's xxxxxxxx. More

by lrotvold2014 Verified Customer Verified Customer

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Weird first impression with the service guy who greeted me. I have never been to your service shop before and didn’t know where to go. I had an appointment for 8:15AM. So I got in line. The guy who came ou me. I have never been to your service shop before and didn’t know where to go. I had an appointment for 8:15AM. So I got in line. The guy who came out told me it was going to be a 2 hour wait. He was slightly annoyed to begin with. He told me he had to repark my van. He tore through the parking lot super fast having no regard for the equipment inside my work van. Apparently I was in the oil change line, I thought it was just the line for your services. Didn’t know there were separate lines. He came back wanting to do paperwork which confused me because I had done that before hand when I made the appointment. I told him I had an appointment, he became extremely embarrassed but still wanted to make the problem about me. Just a weird experience. Not sure why he didn’t just ask me what I needed or how he could help me. He could have avoided all the unnecessary confusion. Wasn’t sure if I was going to complain or not. But I think he needs to know that he needs to be more careful with peoples stuff. And to just ask questions before getting annoyed with people. More

by ARIELKREILKAMP Verified Customer Verified Customer

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