Ryan Kotschevar | Page 5

When I am made an appointment for my car I went had to wait over 2 weeks and yet the day or two before my appointment I was contacted and told that I got a hold of the wrong department I got a hold of for wait over 2 weeks and yet the day or two before my appointment I was contacted and told that I got a hold of the wrong department I got a hold of forward instead of GMC which which means I had to reschedule my whole appointment at the other location and I told him I would have been nice to know before 2 weeks went by and also I kept the appointment at Luther Ford I thought at least I would get an oil change so my point was at 7:15 and yet I had to wait until after 8:00 when they said the workers would come why make an appointment at 7:15 if your workers don't start until 8:00 so I needlessly sat there for 45 minutes or more waiting before my car ever got brought in I thought that was not right. Other people come in after me and yet got their car serviced before I did even though I had made an appointment More

by FARGOBUM Verified Customer Verified Customer

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Good company, good people and good service. Don’t like the review process in this survey. Don’t like the review process in this survey. More

by winpackwin Verified Customer Verified Customer

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Luther Family Ford is the BEST! Always great service and friendly people to work with! Always great service and friendly people to work with! More

by WAYNE WELU Verified Customer Verified Customer

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The service manager was very helpful and the work done was very satisfactory. I am very pleased and would bring my vehicle back for service again when needed. was very satisfactory. I am very pleased and would bring my vehicle back for service again when needed. More

by Grnman5 Verified Customer Verified Customer

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My appointment was at 8:00 and I asked to wait for the service to be done while I waited. An estimated time of under one hour was told and it was under one hour. It saved me from dropping off and having t service to be done while I waited. An estimated time of under one hour was told and it was under one hour. It saved me from dropping off and having to come back. More

by RSWOOD Verified Customer Verified Customer

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The service advisors were very friendly and knowledgeable. They kept me informed and had my pickup done the same day. knowledgeable. They kept me informed and had my pickup done the same day. More

by Gordy Verified Customer Verified Customer

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BCM had to be reprogrammed. Took much longer than was stated. Now found new problems from reprogramming. Led outline on headlights not working and tailgate will not open if truc Took much longer than was stated. Now found new problems from reprogramming. Led outline on headlights not working and tailgate will not open if truck is running. Not my service advisors fault but am always running into problems when I get major service completed. More

by WILLIAMD111 Verified Customer Verified Customer

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Service here was great! Ryan kept me updated and answered any questions that I had. Ryan kept me updated and answered any questions that I had. More

by elle_kreifels Verified Customer Verified Customer

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Although it took a couple weeks to get an appointment because they are very busy. My warranty repair went perfectly, and everybody was extremely courteous and helpful. because they are very busy. My warranty repair went perfectly, and everybody was extremely courteous and helpful. More

by asleepnd Verified Customer Verified Customer

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Was very easy to work with listened to me and got what we wanted would recommend to anyone wanted would recommend to anyone More

by PTZEVEN Verified Customer Verified Customer

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