Ryan Kotschevar | Page 9

Had a tough time getting an appointment to work with my schedule. When I finally did get in, they were short handed and weren't able to address the issues. Had the truck in the shop while it was under wa schedule. When I finally did get in, they were short handed and weren't able to address the issues. Had the truck in the shop while it was under warranty. The repair didn't last a day. Now that it is out of warranty, they tell me to expect to be billed. Have had Ford trucks most of my life, with the issues I've had, don't think I will be able to afford to keep this one. Repairs are so crazy expensive, I don't want the risk while retired. Thank You More

by Randy Phelps Verified Customer Verified Customer

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Anna Hawkins was extremely helpful! Apparently the other males in the service center couldn't be of service as they waited till she was available and passed me off to her. She deserves Apparently the other males in the service center couldn't be of service as they waited till she was available and passed me off to her. She deserves a huge raise/promotion! The other person with me stated how smart it is of Luther Family Ford to have Anna in the position she is in as she delivers awesome customer service. Your service department would be severely lacking without her. All the males were very stand off-ish, it was an issue for them to help temporarily (hook up code reader) until Anna was available (she was busy with customer on the phone, running to find tech people, etc). I have nothing but the best to say of Anna Hawkins. You might want to have her teach the others what customer service looks like! Thank you Anna!!! You were a Godsend when I was stranded in Fargo! More

by Cindy Verified Customer Verified Customer

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Thank you for the service provided everything worked out Will return again some day in the future out Will return again some day in the future More

by JMARCICKIEWICZ Verified Customer Verified Customer

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Ryan explained what was done on the car and what was not needed very clearly. He answered my questions completely. needed very clearly. He answered my questions completely. More

by amoyano420 Verified Customer Verified Customer

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Very good service. Always take my vehicle here for service. Nice service center and cashier. Always take my vehicle here for service. Nice service center and cashier. More

by olsonke98 Verified Customer Verified Customer

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Service depth was clean the Service writer was courties and they were quick at executing my oil change. I've been using them for all of my Services since 2004. Highly recommend them to all of my family and and they were quick at executing my oil change. I've been using them for all of my Services since 2004. Highly recommend them to all of my family and friends. More

by wntrman Verified Customer Verified Customer

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Everyone was very nice and super helpful. I will recommend Luther Ford to my friends I will recommend Luther Ford to my friends More

by This is me Verified Customer Verified Customer

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The shop seemed organized & the staff was friendly. Jennifer & Ryan were great to deal with. Jennifer & Ryan were great to deal with. More

by SBANGERT Verified Customer Verified Customer

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They were very helpful the moment I pulled into the bay to hand my keys away. It was nice to have the employee text me throughout the process my vehicle was in the shop to give updates. to hand my keys away. It was nice to have the employee text me throughout the process my vehicle was in the shop to give updates. More

by adamreiten Verified Customer Verified Customer

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They were very friendly. Communicated when my car was ready. I would recommend Luther to my friends! Communicated when my car was ready. I would recommend Luther to my friends! More

by nancy.garvey Verified Customer Verified Customer

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