"Great customer service!!"
The staff was very helpful and nice! If it had 6 stars it wouldn't be enough!!! They accommodated me on all my needs and wants! If your looking for a dealership to buy a vehicle from I HIGHLY recommend Merchants Auto!
"Easiest purchase ever!"
Had a great experience with Ryan Laliberte. He listened to my needs, made suggestions accordingly and I made my purchase within 2 hours. He made buying easy. Scott the sales manager was great and made.sure I was 100% satusfied with my purchase.
I will definitely recommend Merchants and continue to purchase in the.future with them
Other Employees Tagged:
"No hassle purchase !!!"
Ryan was great. Answered every question I had and made the entire buying experience simple. I highly recommend Ryan and look forward to my next purchase and dealing with him again !!!
"Love my '15 Chrysler 200S AWD"
Disclaimer: Ryan is my brother, but what I am saying below is 100 percent true. He truly took the time to put me in multiple vehicles, did not push his wants on me, and made sure to point out any issues the car I was buying had (and had them services before I took it off the lot).
I needed a car after my BMW died after a long life. Fixing it would cost at least $3,600 and probably more next year for transmission work. So I reached out to Ryan at Merchants. Originally, I was looking at at '15 VW Passat, but as we drove it and really looked into other options, I realized I wanted something AWD and maybe a little more power. We checked out Subarus and other VWs until we came across a '15 Chrysler 200S AWD. I had heard they were not great cars, but Ryan mentioned the '15 were overhauled and were getting more positive reviews. Upon quick research, I saw he was right.
Once I settled on this car, he worked with me to address all financing issues quickly. While I have solid credit, these things can still take time. He did prep work to make sure all issues were addressed without hesitation. However, where he shone was the servicing of the car.
When we looked at the 200S, it had just arrived at Merchants. It drove fine to me, but he had the service department spend two days making sure it was perfect. He even stayed after work on a Sunday (4:30 p.m.) to make sure I got my car before my work week started.
Again, while I am related to Ryan, he could have easily used that to cut corners (and I likely wouldn't have said anything). However, his customer service approach and time to really seek out what the customer wants is how sales should be. If you get Ryan as a sales associate, I truly believe you will find him to be someone who want you to come back to Merchants for future purchases.
"Excellent car buying experience"
We met Ryan Laliberte in the parking lot upon our arrival. We told him we were looking for an SUV, leaning towards a Jeep, that could be towed behind a motor home. He was very helpful showing us Jeeps available. The second Jeep he showed us was exactly what we were looking for. He was very helpful pointing out features of the car and putting through the paperwork finding us the best finance rate. We ended up driving our new Jeep Cherokee Limited home that very day. We were very pleased with our experience with Ryan and Merchants Auto.
"Quick and easy. Fantastic service. "
Fantastic help and advice. Lovely service. Jumped through hoops to get me what I needed at the price I needed it at. Definitely coming back next time.
"No Credit or Credit Challenged"
Worked with Ryan Liliberate on Saturday June 26th and I have to say these people live up to their claims. I have basically no credit and these guy's managed to get me into the Jeep I wanted. Ryan explained everything to me in detail and was very understanding of any questions i had and got the answer very quickly. When i picked up my Jeep it was shiny clean and was ready to go. I never thought in million years that i would get a loan but they got me one. The dealership gave me more than I expected for my 15 year old Nissan and a loaner till the Jeep was ready. Thank you Ryan and Scott for working with me and getting me in a Jeep. When it comes time to upgrade again I will be going back.
From my experience i would highly recommend Merchant's Auto thye want you to be happy with your purchase and they don't try to oversell you on a vehicle. Awesome experience........Charles Shachook