Ryan McClanahan | Page 13

Excellent service and very helpful and answered to all of our questions. I would recommend make a business with Steve. 👍 our questions. I would recommend make a business with Steve. 👍 More

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I had a good experience. Knowing the type of car you want and the price range helps them serve you better. As a first time buyer, they worked with my budget and also gave me Knowing the type of car you want and the price range helps them serve you better. As a first time buyer, they worked with my budget and also gave me the best. Thank you PJ for doing a great job. More

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Everyone I see encountered was friendly, polite, professional and accommodating. Great experience start to finish! professional and accommodating. Great experience start to finish! More

by JEBALLARDGS1 Verified Customer Verified Customer

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This is my second purchase from Toyota of Des Moines and their service is still top notch. Great team!! Thanks for everything! their service is still top notch. Great team!! Thanks for everything! More

by RENAUD.JT Verified Customer Verified Customer

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Friendly competent staff. Appreciate the updates on vehicle status. And - I like talking to a real person for scheduling. Appreciate the updates on vehicle status. And - I like talking to a real person for scheduling. More

by mgm9tyyhjx Verified Customer Verified Customer

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Upfront, good to deal with. No pressure to make a quick decision. Gave fair price on trade-n No pressure to make a quick decision. Gave fair price on trade-n More

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Everyone at this dealership was helpful and friendly. But working with Ian Rojas was exceptional. It was a good experience and we love our new Rav 4! But working with Ian Rojas was exceptional. It was a good experience and we love our new Rav 4! More

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I always have issues with them. It’s never an easy fix. Whether I’m waiting and they neglect to notify me when they are done, or I have to bring back my car for a problem they sho It’s never an easy fix. Whether I’m waiting and they neglect to notify me when they are done, or I have to bring back my car for a problem they should’ve fixed in the first place. More

by mikemiller Verified Customer Verified Customer

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The key cost way too much mooney. . it is ridiculous to pay 437 dollars for an extra key. . it is ridiculous to pay 437 dollars for an extra key. More

by STEPHENSULLIVAN1029 Verified Customer Verified Customer

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Where do I begin. ... My wife wanted this specific car the 2024 GR86 Trueno Edition. Only 860 of these were made and finding one was a little tricky... We live in Wi ... My wife wanted this specific car the 2024 GR86 Trueno Edition. Only 860 of these were made and finding one was a little tricky... We live in Wildwood, Missouri and I ended up locating one in transit to Toyota of Des Moines... I called the dealership and got an excellent Salesperson Steve Hennigan. Steve reserved the car for us and promised to keep us in the loop every week on the progress of its arrival.... (Steve absolutely delivered on his promise) Weekly updates and the car was Delivered to the Dealership on June 18th... We were however going out of town on vacation that week but scheduled the pickup for Tuesday June 25th.... The only problem Steve was going to be on vacation so we would not got a chance to meet him in person. We flew back to St. Louis on June 24th and the very next morning my wife and I hopped another plane and made the trip to Toyota of Des Moines.... We were offered to be picked up from the airport but opted to decline and just take an UBER (This was a really nice offer)... Upon arriving at the Dealership at 12:30 PM we were greeted by such a professional reception staff.... They Alerted our substitute salesman Bob and the Finance Manager Ryan. They took us to view the new car.... then into the office to sign the paperwork.. I was impressed that it took no more than 15 minutes to finish and proceede to the delivery area to go over the car.... Justin was the next person that took care of us.. He went through all of the details on the car inside and out.. and was very thorough. (And Bonus he knew where we lived his Mother is from there) The car looked Beautiful and was cleaned and ready for its new owner. This experience was by far one of the easiest and most enjoyable purchases I have ever had to do.... I guess what I am trying to say is if you are local to Des Moines or even if you are out of state I highly Recommend Toyota of Des Moines. They are the definition of Professionalism. Thank you Team you made this whole process stress free..... More

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