Ryan Reeves | Page 79

Seamless effortless experience! By far this has been the best experience I’ve had getting a new car! Ryan was great to work with, he made the process really easy, everything was fast By far this has been the best experience I’ve had getting a new car! Ryan was great to work with, he made the process really easy, everything was fast and to the point, which made the process quick and did not have to spend hours and hours at the dealer. Overall everyone I came in contact with was super helpful, I will absolutely be making them my dealership on the go forward. More

by paholalopez Verified Customer Verified Customer

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CROOKS! THEY DO BAIT & SWITCH, LIE & DECEIVE!!! CROOKS! They engage in unethical BAIT & SWITCH and other shady sales tactics! Beware!! Do NOT ever buy a car from Acura of Pembroke Pines!!! Go to CROOKS! They engage in unethical BAIT & SWITCH and other shady sales tactics! Beware!! Do NOT ever buy a car from Acura of Pembroke Pines!!! Go to another dealer. Here's our horrible experience with them in June, 2019 (pictures attached): We've been looking for either a low mi. used or CPO (Certified Pre-Owned) 2019 Acura RDX SH-AWD A-Spec for our daughter; been looking online for months and seeing the values/prices decrease over time since the new model year, 2020's are already at Acura dealerships now. The vehicle has an MSRP of $45k-$46k but there are CPO and used ones all over the US for $37k-$41k. We went to the Acura of Pembroke Pines website and CarGurus website and noticed a few "New" 2019's still available according to their website and CarGurus. So, we inquired about them and sent an e-mail through CarGurus, asking how much off for one of the "brand new" (left-over since it arrived in the Fall, 2018) 2019 Acura RDX SH-AWD A-Spec (specifically the white exterior / black interior). It was just a few minutes that we received an e-mail back from Anthony Morales" - part of the Acura of Pembroke Pines Internet Sales Team, who simply e-mailed back saying "$40,100" (see picture). Okay then, that makes sense as they're trying to get rid of the left over 2019's since they already have the 2020's on the lot which they're trying to sell as well. So, we rushed down to the dealership and since Anthony was "busy," we saw another Internet sales team guy, Ryan Reeves. To our surprise, Ryan informed us that Anthony was "mistaken" and that price wasn't for a brand new one (as it showed on their website); they claimed they didn't know why one of their Internet sales team members was so confused and where he got that amount. Then, Ryan went to go speak with the GSM (Gen Sales Mgr) and came back after about 15min. saying he had great news...in 1 week, they were expecting a slightly used "untitled" RDX SH-AWD A-Spec that just happened to be used ONLY by the dealership's owner (or wife or other family member in Utah)...but "only for < 800 mi." and we could buy that one for $39,500 with some accessories thrown in at no charge since they had made a mistake before on our new vehicle inquiry. They mentioned that because it was never titled, it couldn't be CPO'd and had to be sold as a "new" vehicle. Sounded a bit fishy, but we gave them the benefit of the doubt, although we expected further details from the Sales Mgr. But Dino, the Sales Mgr never had the guts to come outside his fishbowl office to meet us and explain. After we left the dealership, we confirmed with Ryan that the vehicle was in fact coming into the dealership the following week, BUT he had another couple BIG SURPRISES for us...that they cannot sell it for $39,500 AND it DIDN'T have < 800 mi. on it; it actually had >6,300 mi. on it and had huge gauges/scrapes on the lower driver's door (see picture) AND they wanted to sell it for $41,000 and not a penny less!!!!!! So, not only did they renege on our deal but they're actually trying to sell a very USED car as a "new" car with a lot of miles and body damage!!!! And again, to be clear, it's LAST YEAR'S Model used > 6,300 mi. as a "demo" by the dealership owner's wife or other family member and it was involved in a small accident and has an MSRP of $46k and they're trying to sell it as a "NEW" vehicle (not even Certified Pre-Owned) for $41k? Excuse me? And, to top it all off, they're now claiming they don't have any left-over 2019 Acura RDX SH-AWD A-Spec vehicles left in stock, even though their website still shows 2 in stock. Exactly WHAT KIND of RACKET is occurring at Acura of Pembroke Pines? Caveat Emptor! Let the Buyer Beware!!! Stay Away from Acura of Pembroke Pines!!!! :( In the meantime, shortly after our horrendous experience with Acura of Pembroke Pines, we ended up purchasing a low-mi., 1-owner 2019 CPO (Certified Pre-Owned w/ extended warranty) Acura RDX SH-AWD A-Spec from another Acura dealership for $39k ($7k OFF MSRP) which demonstrated the utmost honesty, integrity, and professionalism...no lies, no bait & switch, no questionable sales tactics, no b.s....not 1 issue whatsoever! :) More

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B2 service in my 2019 RDX I had a great experience at Pembroke Pines Acura Service Center. I travel here from Doral instead of servicing my vehicle at Esserman Acura near my ho I had a great experience at Pembroke Pines Acura Service Center. I travel here from Doral instead of servicing my vehicle at Esserman Acura near my home. My service ran only about 30 minutes and my car was returned sparkling clean. More

by msvanessaperez Verified Customer Verified Customer

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Excellent experience! I have been a devoted Volvo owner for over 10 years. After going to Acura Pembroke Pines I felt comfortable venturing out of my comfort zone and left I have been a devoted Volvo owner for over 10 years. After going to Acura Pembroke Pines I felt comfortable venturing out of my comfort zone and left with an Beautiful Acura. Ryan was excellent, not pushy and showed me options that fit exactly what I was needing. More

by fsutton85 Verified Customer Verified Customer

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Recent Experience at Acura of Pembroke Pines On June 4, 2019 I visited Acura of Pembroke Pines for the first time. After this first experience, I am certain that I will visit again. The staff w On June 4, 2019 I visited Acura of Pembroke Pines for the first time. After this first experience, I am certain that I will visit again. The staff were extremely friendly, professional and attentive. The General Manager, Larry, is amazing and the title fits him 100%. For only meeting him for the first time, it felt like I knew him for years. The level of comfort and ease that was displayed made me feel at home and extremely welcomed. And the same goes for the Senior Sales Consultant, Ryan. Ryan assisted me with the utmost level of professionalism. He took the time to really find the perfect car for me. While although I only visited Acura of Pembroke Pines to take a look at cars, I ended up leaving with a brand new leased ILX the same day due to the amazing efforts from Larry and Ryan. These gentlemen worked their magic! The Finance Director, Doug, made the paperwork process extremely easy and made me comfortable in knowing that I am in good hands with Acura of Pembroke Pines. It was a great experience and I cannot wait to visit again to renew my lease. I recommend Acura of Pembroke Pines to everyone as I guarantee you will not be disappointed. Giving this dealership 5 stars is a complete understatement, in my opinion. I am glad to be apart of the Acura family. Great job Acura of Pembroke Pines and you will see me again soon. More

by empressmel1 Verified Customer Verified Customer

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Great Awesome ! Mack Remy and the whole team are great . There’s really nothing more to say . You guys have all been great . I’ll recommend people when I ca Awesome ! Mack Remy and the whole team are great . There’s really nothing more to say . You guys have all been great . I’ll recommend people when I can . More

by ASHLIWILLIAMS.AW Verified Customer Verified Customer

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Nail in tire and recall Amazingly thorough and professional. Mack is the best! This will always be my center no matter how far! Best customer service. I live in Delray Beach Amazingly thorough and professional. Mack is the best! This will always be my center no matter how far! Best customer service. I live in Delray Beach and they were not as professional as PP-Acura. More

by GRET.ROLDAN Verified Customer Verified Customer

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Great service The experience at Acura of pembroke pines is beyond excellent. My sales associate Ryan is the standard of quality and efficiency. Helping me through i The experience at Acura of pembroke pines is beyond excellent. My sales associate Ryan is the standard of quality and efficiency. Helping me through it all is the best service possible. More

by PEDRO.RUIZ03 Verified Customer Verified Customer

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Super service Service was fast, reliable, concise, friendly, professional. Ryan Reeves did an awesome job. Very helpful and knows what he is promoting. Good tips an Service was fast, reliable, concise, friendly, professional. Ryan Reeves did an awesome job. Very helpful and knows what he is promoting. Good tips and recommendations. More

by RGAUA Verified Customer Verified Customer

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Happy client Jordan is top notch, he always deliver when ever I dealt with him. I would recommend him to all of my family and friends. :) Happy me! Jordan is top notch, he always deliver when ever I dealt with him. I would recommend him to all of my family and friends. :) Happy me! More

by JKALOUF0 Verified Customer Verified Customer

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