Ryan Verduzco

Ryan Verduzco, a “service advisor” at Royal GMC Tucson was condescending, arrogant, unhelpful and gave me the worst service I’ve experienced in a long time. I called Royal on 3/30/2026 regarding an issue was condescending, arrogant, unhelpful and gave me the worst service I’ve experienced in a long time. I called Royal on 3/30/2026 regarding an issue with the running boards of my Yukon Denali. I was told that the service department is booked out until the end of April for anything diagnostic but would ask a manager to see if they could fit me in sooner. They were able to give me an appointment a week later with Ryan Verduzco as the service advisor. I showed up right at 9:00 am and waited about 5 minutes for him to come out. First impression: aloof. I asked him an estimate of how long this might take. He tells me an oil change and tire rotation can be anywhere from 1.5-2+ hours and I told him I’m not here for that. I’m here for an issue with my running boards. He starts off by letting me know pretty rudely that it will not be covered under warranty and I will be paying out of pocket. Okay?? And then he tells me all it takes at least 24 hours for them to run diagnostics. I told him I was not informed of that and he tells me, “Well, you put you were dropping your car off.” I didn’t put anything. I spoke to someone and said I would drop off and wait and this is a lack of communication because how would I know? I was frustrated and thinking about a solution but he just oozed with arrogance and was condescending to me talking about how it’s pretty standard to take at least 24 hours to run diagnostics like I should’ve just known that. Okay… and I’m saying I was not aware, not informed, and did not plan for that. He goes on to say it’s because I talked to an operator and they don’t know anything. I’m frustrated because I had to bring my infant with me and find childcare for other children for this thinking it might take a few hours, not leave my car for at least 24 hours. And instead of providing good service or offering me a solution (rental, shuttle, whatever) or even tried to be kind and understanding about it, he was arrogant and made me feel like I was inconveniencing him. He was so unprofessional and rude and makes me hesitant about going back to Royal despite buying my Yukon there less than 6 months ago. More

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The people who work at the dealership are all very nice. My issue is that it takes forever to get an appointment. When I call the recording tells me to go on the website to schedule and appt and the choices My issue is that it takes forever to get an appointment. When I call the recording tells me to go on the website to schedule and appt and the choices are often two months out. If I call and leave a message I might get a call back in a few days but often no return call at all. More

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It’s has been a little over a year since I bought a car from Royal but their sales and service team has always delivered. Andres asked if I would leave a review a while ago and kept meaning to. Also wanted from Royal but their sales and service team has always delivered. Andres asked if I would leave a review a while ago and kept meaning to. Also wanted to recognize their service team for always going above and beyond. More

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Went in for service the manager by the name of Ryan Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care of me because he had messed up with the price, I go to Ryan's office blows me away and tells me to talk to another manager that he passed on my services to him very rude disrespectful one of the reasons why I am not going back and sad to say it's my 3rd truck that I buy the last one being a 2500 HD denali off the show room when it first got their. It sucks how u walk in to buy a vehicle and everybody is all over you but when something is wrong with the vehicle totally ignored. Very poor service on Ryan's behalf. More

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The absolute best of the best service experience I have ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the following week. This dealership will never, under any circumstances lose my business! I will always buy from Royal, they take excellent care of their customers!!! 😊 More

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This was our second time doing business here. Matt Kuntz was amazing to work with, very easy to talk to and answered all our questions. I highly recommend Matt to anyone looking to purchase. Than Matt Kuntz was amazing to work with, very easy to talk to and answered all our questions. I highly recommend Matt to anyone looking to purchase. Thanks Matt and thanks Royal. More

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BOUGHT A NEW BUICK ENCLAVE THROUGH AHMAD AT ROYAL BUICK. $45,000. THE BRACKET FOR THE LIFT ARM FOR THE BACK HATCH BROKE. THEY RECONNECTED IT LAST YEAR. IT LASTED 4 DAYS. TOOK IT BACK IN, AND THEY REFUSED T $45,000. THE BRACKET FOR THE LIFT ARM FOR THE BACK HATCH BROKE. THEY RECONNECTED IT LAST YEAR. IT LASTED 4 DAYS. TOOK IT BACK IN, AND THEY REFUSED TO FIX IT. ROYAL WILL NEVER GET OUR BUSINESS AGAIN. AHMAD IS FANTASTIC, IN SALES THOUGH! WE DO RECOMMEND HIM! More

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Ethan was immediately impressive, obviously knowledgeable and a straight forward honest person. I honestly enjoyed the interaction and he made the whole experience quite pleasant. He processed the transactio and a straight forward honest person. I honestly enjoyed the interaction and he made the whole experience quite pleasant. He processed the transaction quickly and efficiently and kept me apprised of everything as it was happening. I have purchased two vehicles now from Royal and fell very good about making it my dealership for all future purchases. More

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