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Start your review of Justin Smith.
Justin Smith
Justin Smith at Royal Buick GMC of Tucson
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Justin Smith

Service Drive Manager

Royal Buick GMC of Tucson

815 West Auto Mall Dr
Tucson, AZ 85705

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2 Reviews of Justin Smith

June 13, 2020

Dealership Rating
Employee Rating

"Honest, personable, professional !"

- stagonex

That describes all the folks we encountered at Royal Cadillac ! Chris was a delight to work with, and as my point man, he got me a great deal on a car that I love ! He laid out several options for coverages, financing plans, service plans etc...and I styled my own deal tailored to...ME! Honestly, when I think of the experience, combined with all the awesome cars they have to offer...I kind of want another Caddy right now...but I'll work up to that. I'LL BE BACK !!

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Customer Service
Quality of Work
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Recommend Dealer

Other Employees Tagged: Christian Heredia

Jun 16, 2020

Royal Buick GMC of Tucson responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Best, Todd - Royal Automotive Group,

April 15, 2020

Dealership Rating

"I would rate in the NEGATIVE if it would let..."

- jenid1204

I would rate in the NEGATIVE if it would let me!!! Justin is too busy trying to cover up the misrepresentations and inappropriate actions of how they treat their customers. Trying to put a bandage on the fact that they were wrong and cost me hundreds of extra dollars for nothing. Only agreeing to pay back a small portion of the extra costs in hoping to make it go away. NOT THIS TIME. ! Discrimination towards a pregnant woman and using scare tactics to charge extra for auto repairs is not right and what Royal Buick is best at!

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Customer Service
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Recommend Dealer
May 04, 2020

Royal Buick GMC of Tucson responded

Hello, we wanted to confirm that our agreement for trying to correct the situation should be completed shortly. We again apologize for any problems. We also hope everything is great with the new addition to your family. Please contact me directly if any future needs or concerns arise. Thank you, Quentin - Service Manager - 624-0481

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