"The worst experience I've had in 25 years car shopping"
I contacted the Heritage Toyota Dealership about a truck I found on Car Gurus, Thursday 1/23/2020. I received an E-mail that they would sell the truck for $15,877. Friday they informed me the truck needed brakes after there initial inspection, but they would honor the sale price they sent me.
So far so good, Saturday Truck is re-listed on Car Gurus for $17,495. I call up Heritage Toyota, I had my own financing from a local Farm Credit office in place and pre-approved, that was going to take a couple days to finalize the paper work through them. I offered for Heritage to call or E-mail the loan officer and verify the approval. I told Heritage I was willing to put down $1,800 on a credit Card over the phone if they would hold the truck. They would not do that. They informed me they would not hold the truck until I was in transit 2 hours away, with a check.Saturday morning I asked if the brakes were finished, Ryan informed me the Brakes would be finished Monday morning, I offered to come to the dealership on Saturday, and do a hold contract, with their financing to secure the truck until mine was finalized, Ryan said just come on Monday. Monday 1/27/2020, I call Ryan Wehler as soon the dealership was open, I said "I really want to buy this truck for the original price I was quoted, What do I need to do to by this truck?" He said to do an online credit application for a hold contract, and texted me a link. I filled out the application within 10 minutes, by 10 am, and sent a text asking them to let me know when it was approved, that I was leaving here at 2pm, to come sign the hold contract, and pick-up the truck. 2:05 pm, I've heard nothing, I call, leave a message, then send a text, I get nothing. Finally around 3:30 pm I get a text back that the truck is not ready to drive, one part for the brakes didn't come in. I texted a message to call me, no one calls back, around 4:30 I call 3 different times, finally get Vlad, and they tell me the truck is being sold, the guy was finalizing the paper work. So, I will let you decide if this was fair dealings? That is a factual account and timeline of my experience. Kinda makes you wonder when they raise the price of the truck substantially, and put the original customer with a lower written offer on the far back burner, While selling to someone at the new higher price. When asked, they never actually pursued the application or hold contract Monday morning after I sent the electronic application, so it definitely was not a credit issue. Was my personal worst experience ever trying to purchase a vehichle.