Ryan Wehler

We worked primarily with Adrian, who was extremely helpful and friendly. He provided a lot of useful information on the car we wanted to buy, including a number of great features we were unaware of beforehand. Adrian went out of his way to give us a longer test drive and make sure we were taken care of start to finish, and get our questions answered even if he did not know the answer himself. Once we were actually in the dealership we had a smooth experience the whole way, and can recommend working with Heritage and Adrian in the future. We love the car! The only place we were frustrated was in communication over email, where emails (or even a TFS finance application) went unanswered until we got someone on the phone. Once we were in the dealership this was not a problem.

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Adrian is kind, helpful, and does his part to make you feel comfortable and well taken care of while looking for the vehicle that is right for you! Both Ryan’s were very informative and went the extra mile to help meet our needs. Erika is super friendly, passionate, explains things well, and easy to talk to! There is no pressure to buy and I left feeling fully supported before, during, and after my purchase.

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After initially coming to them to test drive a used 2017 Toyota Corolla back in March, we ended up deciding to look at a new 2020 Toyota Corolla in May. After looking through different Toyota Dealerships here in Maryland, Heritage Toyota Owings Mills was able to get me my desired exterior and interior color options and also willing to get me the closest to my desired price. Initially, it wasn't too easy in the beginning when I tried to get my target price with my salesperson, Zory, but since I have been shopping around, I knew what kind of price I could get. After speaking with Ryan, he could not get me to my desired final target price, it was close enough to where I would okay with the deal. Once we agreed on the price, I was able to go to the dealership the next day and get all the paperwork done pretty quickly and efficiently, which was what I was looking for, especially during this Coronavirus (COVID-19) pandemic. If I saw any errors in the paperwork, I quickly told Zory, and he was able to get any issues resolved quickly! Once in the finance office, Erika helped to get me all the final paperwork signed electronically, which was a nice touch and got me a competitive interest rate when I financed with them. Once that was done, I was able to get my keys and my Corolla with a full tank of gas! They were only able to get me one key initially, as the other key was locked in an office during the weekend, but I was able to get the key mailed to my house in a few days. Overall, I was very impressed by how willing Heritage Toyota Owings Mills was to work with me during the car-buying process, and I will definitely consider them the next time I need to purchase another vehicle! Thanks!

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They are so patience and explained every questions that we want to know. We have a good time when we went to there and bought a car

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Absolutely the BEST from top to bottom...GM to the wonder sales associates. Extremely fair, honest and helpful from everyone in the dealership...this is Lexus quality at Toyota prices!! I drove from Atlanta, GA to Owings Mills, MD to buy a used car so you know it was a great deal but I was not expecting this level of pleasurable experience...it started with the phone call from internet advertisement to follow-up service after the sale. Trust me, this is one place you get more than what you pay for!!

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Ryan was very patient in helping me purchase my new truck. I having been purchasing vehicles for over 40 years and this was the easiest transaction. Thanks Heritage and Ryan Jbwu

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I contacted the Heritage Toyota Dealership about a truck I found on Car Gurus, Thursday 1/23/2020. I received an E-mail that they would sell the truck for $15,877. Friday they informed me the truck needed brakes after there initial inspection, but they would honor the sale price they sent me. So far so good, Saturday Truck is re-listed on Car Gurus for $17,495. I call up Heritage Toyota, I had my own financing from a local Farm Credit office in place and pre-approved, that was going to take a couple days to finalize the paper work through them. I offered for Heritage to call or E-mail the loan officer and verify the approval. I told Heritage I was willing to put down $1,800 on a credit Card over the phone if they would hold the truck. They would not do that. They informed me they would not hold the truck until I was in transit 2 hours away, with a check.Saturday morning I asked if the brakes were finished, Ryan informed me the Brakes would be finished Monday morning, I offered to come to the dealership on Saturday, and do a hold contract, with their financing to secure the truck until mine was finalized, Ryan said just come on Monday. Monday 1/27/2020, I call Ryan Wehler as soon the dealership was open, I said "I really want to buy this truck for the original price I was quoted, What do I need to do to by this truck?" He said to do an online credit application for a hold contract, and texted me a link. I filled out the application within 10 minutes, by 10 am, and sent a text asking them to let me know when it was approved, that I was leaving here at 2pm, to come sign the hold contract, and pick-up the truck. 2:05 pm, I've heard nothing, I call, leave a message, then send a text, I get nothing. Finally around 3:30 pm I get a text back that the truck is not ready to drive, one part for the brakes didn't come in. I texted a message to call me, no one calls back, around 4:30 I call 3 different times, finally get Vlad, and they tell me the truck is being sold, the guy was finalizing the paper work. So, I will let you decide if this was fair dealings? That is a factual account and timeline of my experience. Kinda makes you wonder when they raise the price of the truck substantially, and put the original customer with a lower written offer on the far back burner, While selling to someone at the new higher price. When asked, they never actually pursued the application or hold contract Monday morning after I sent the electronic application, so it definitely was not a credit issue. Was my personal worst experience ever trying to purchase a vehichle.

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I had an awesome experience! Carlos and his managers were knowledgeable and honest and they treated me like a queen. I will send family and friends to purchase their vehicles. Thanks a million. Dorothy Carby

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I've been either buying or helping friends and family buy cars for quite some time now. Buying a vehicle can be a time consuming and somewhat daunting task from start to finish, so when I start the process I try to equip myself with plenty of knowledge through research, rating reviews and manufacture reliability records. I had been eyeing a new Camry XSE throughout 2019 and made the decision to pursue one as the year comes to an end. Living in northern VA there are no shortage of Toyota dealerships to choose from! However, there was only one Toyota dealership that was a clear leader of the pack and the surprise here is that it wasn't even in Virginia! Being nearly two hours away, Heritage Toyota Owings Mills just north of Baltimore Maryland has a truly exceptional staff that stops at nothing less than delivering unrivaled customer service along with quality Toyota vehicles. Like many buyers these days, my shopping experience starts on my computer. Even though we live in a technology fueled world, it still surprises me that many dealerships refuse to take "Internet buyers" more seriously. Enter Mr. Wehler, Internet Sales Manager for Heritage Toyota. Without any doubt, Mr. Wehler was one of the biggest reasons we set foot into the showroom nearly 2 hours away from where we live. He has mastered the art of successfully engaging and working with the digital car buyer. His professionalism, honesty and most importantly active communication (other dealerships please take note!) is something I rarely see when casting my email campaign to local dealerships. In all honesty, due to the more local dealer's poor communication and lack of willingness to work a rough draft deal via email was a direct result of increasing my search radius which included Heritage Toyota, and the outcome has proved it was well worth the added time (and traffic) to get a deal done with Heritage Toyota. Mr. Wehler was able to field any and all questions we had within minutes most of the time working behind the scenes with the proper support personnel or department. Mr. Subido was our salesmen once we stepped inside the showroom. It was extremely refreshing that we didn't have to go over everything that was mentioned in numerous emails already, it was very evident that Mr. Wehler and Mr. Subido discussed details about our deal and expectations before we even arrived. Mr. Subido was very personable, professional and knew our car inside and out when it came to going over all the details and features on the test drive. I consider myself fluent in IT and evolving tech, but was completely blown away with how Mr. Subido explained everything in a way that led to no additional questions from myself or my wife. Overall, the total dealership experience at Heritage Toyota Owing Mills, which started with one single email inquiry excelled at every facet of the transaction. So, to sum it all up: Great Toyota vehicle pricing with any and all applicable incentives, extremely fair trade-in evaluations/allowance, competitive Toyota financing and to top it all off a dedicated staff that maintains a true customer service first oriented attitude left this out of state buyer beyond impressed. I look forward to dealing with Heritage Toyota Owings Mills in the future and will let those friends and family members know they don't need me to help them anymore, as there is a true one (and only one) stop shop when it comes to buying a Toyota! Thanks!

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I drove an hour to buy a car from this dealership -- passed up several other dealerships in the process and it was worth the drive! Denise and Ericka both did excellent jobs as well as the managers with the sale.

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