"Great Dealership "
Our experience with sales consultant, Amber Dowell was very rewarding; she was knowledgeable of and attentive to our needs.
Overall, Volkswagen Of South Charlotte is a great dealership.
How many times have you been to a dealership and felt that you know more about the cars than their own sales people !? I know it happened to me pretty frequently.
However, not when you see Saaid Olmedo (Sales Consultant) at VW of South Charlotte.
I am driving a VW Golf GTI Autobahn with all packages you can buy.
After my Android S8 got an update over night, my Golf connected me constantly to MirrorLink instead of Android Auto.
I went to VW South Charlotte the same day and three people (sales + service) could not figure out how to solve the problem. Since I had another appointment I left and spent two hours to google the problem for a solution (btw, this is a very common problem and google could not help me either). I returned two days later VW of South Charlotte with more time, hoping that someone would be able to help. Well, the front desk connected me with Saaid Olmedo.
Saaid walked with me to my car, knowing that I will not buy a new car from him. Still, he sat down, fixed the problem in less than a minute and showed me many other amazing features I did not even know I have. Saaid new everything about my car and took the time to explain all these features.
But the best - listen to this - he hitched up his shirt sleeves and showed me a tattoo ... a big blue VW-logo. He is a VW enthusiast since decades and just loves VW.
This passion for the brand and his friendly & kind personality will definitely get me back to him next time I am buying a VW !!
"Leasing a Tiguan S"
My wife and I met with Amber Dowell to lease a Tiguan S. We had many questions as we never leased a vehicle before. Amber took her time to explain the leasing process to us. She also showed us the the Tiguan S and took us for a test ride. She answered all of our questions on the SUV. When we returned to the showroom we asked about the SE model. she showed us one and explained the differences. We asked for pricing on both which she was happy to get for us. In the end we leased the S.
Amber was exceptional to work with we spent over 2 hours with her on the leasing of the SUV. she was happy to work with us. As we left the showroom with our SUV she told us any questions to give her a call.
Amber followed up the next day to see if everything was okay. We said we had a few questions on the Apple App and she told us to come in and she would be happy to show us how it works. When we came in Amber was waiting for us, she answered our questions and showed us how to work it. There was an app she could not get to work, she went into the office and came back with Saaid Olmedo who was able to show us all how it worked. This shows me how confident Amber is, if it was someone else they may not have asked for help.
We have already recommended Amber to a friend and will continue to do so. I am looking forward to working with Amber on a 2019 model I am interested in. She said when it arrives she will contact me.
If you want a VW go to VW of South Charlotte and ask for amber Dowell.
Again a great experience at VW South. My 3rd VW purchased there in my lifelong love of VWs - from Bugs to Tiguans. Ask for #manwithVWtatoo
- Camarin Chargualaf
The experience with Saaid was Great! I got the car that I wanted from my trade and I am loving every minute of driving now!
Saaid was a very helpful , seemed to know what he was doing. Will defiantly do business again with him! He is also very funny we great conversations, he also let us keep his snowglobe as a souvenir. Haha
"Great salesman "
I loved my salesman Saaid Olmedo. Saaid was so knowledgable any question I had he knew the answer. Saaid took the time and showed me how to work every feature on my new Atlas. When I left the dealership I was very confident in my purchase. Volkswagen of South Charlotte was very fair to deal with. Andrew Woods in the finance department was very personable. Andrew explain in detail all about the warranties.
"My kids had a blast!"
What kind of crazy person brings two 6 year olds to a car dealership?! Well...one who didn't want to be stuck there for hours, with a great excuse to leave. :) What happened you ask....my kids ended up having a blast, the staff was incredible, and it ended up being my best car buying experience ever. So not what I was expecting. My kids enjoyed the kids play area, but mostly played hide and seek (staff involved), talked with employees etc. They had fresh pizza and while I was doing paperwork they literally sat down with my kids and fed them. Seriously my kids want to go hang out there now, LOL. I had a great experience with Saaid, Moe, Alden, and I can't remember my finance person's name (sorry Blue Shirt Guy). I am now and forever a VW girl!