Salvatore Liuzzo | Page 6

I have never been more disappointed with dealing with a business. So many issues with a car that was purchased less than 2 months ago. A misdiagnosis with the service department that caused me to have no v business. So many issues with a car that was purchased less than 2 months ago. A misdiagnosis with the service department that caused me to have no vehicle for a very long time. Many of my phone calls were never returned from the start to finish of having this car. Still waiting on a call back that I don’t expect will come at this point. I will never use this dealer again. It has been nothing but frustration and a huge amount of my time has been completely wasted. I was also expected to drive my car to another dealer 30 miles away and the car would not accelerate. Clearly safety is of no priority. More

by Lcatali Verified Customer Verified Customer

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It was a good initial experience but dealer has been unresponsive after closing the sale. Our questions were answered, and we were given ample time to test drive and make our decisions. Ultimately we pu unresponsive after closing the sale. Our questions were answered, and we were given ample time to test drive and make our decisions. Ultimately we purchased two vehicles, and have been happy with the cars. My rating falls short in one primary area. The dealership offers 1 year of service on all cars. As part of our agreement, they agreed to match the three years of service that other dealerships were offering. It was late, and we were there after closing finishing the paperwork, and I failed to get the confirmation of the service agreement in writing. I called our salesman who said he would check and get back to me. I emailed the sales manger for a confirmation. I finally talked to a finance member about another question, who checked and saw only 1 year in the system. He said he would check on this and get back to me. I have not heard back from any of them. I had planned to recommend this dealer to friends whom I know are looking for vehicles, but I won’t be doing do now because no one is responding to my inquiries. I feel like they told us what we wanted to hear to make the sale, but had no intention of following through. Frustrating and disappointing now that I can’t even get a response to my request for confirmation. More

by BEC Verified Customer Verified Customer

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No giod brought my car there to have the oil changed they stripped all the studs on my tire and broke one of them and then they got the nerve to say to me do I wanna pay for them to fix one of the studs I ca stripped all the studs on my tire and broke one of them and then they got the nerve to say to me do I wanna pay for them to fix one of the studs I came there there was nothing wrong with my car. I get home because he put the studs on so tight. One of them broke in the back of the wheel and fell in the break and locked up on me. I asked for a refund for my oil change because I had to go out and buy all new studs for my car cause they were all stripped from the guy who used the impact gun trying to take my tire off. They never called me back. My husband and I left two messages. Nobody called me back actually it was associated who helped me the girl I don’t even More

by yvonnem1965 Verified Customer Verified Customer

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The experience at Napoli Kia was amazing Jenn rios was the best she was very professional and knew a lot of information about cars the best she was very professional and knew a lot of information about cars More

by Jesus Verified Customer Verified Customer

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Excellent service. The staff is exceptional. I live in New Jersey and make it a point to get my car serviced in Conneticut because they are amazing The staff is exceptional. I live in New Jersey and make it a point to get my car serviced in Conneticut because they are amazing More

by NNAHAM Verified Customer Verified Customer

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The women in the office are rude, not once did any of the four smile. They act like they are doing You a big favor. Everything that I had a problem with on this car, There is a no recourse, there is no o four smile. They act like they are doing You a big favor. Everything that I had a problem with on this car, There is a no recourse, there is no offer of speaking with the mechanic, they are right and you as the customer are wrong! More

by dfritzz Verified Customer Verified Customer

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As a kia customer they're taking good care of me and my care and I got my appointment very easy they're all very nice with customers care and I got my appointment very easy they're all very nice with customers More

by MARIEGETIENNE29 Verified Customer Verified Customer

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Excellent quick service - everyone attentive and car running smooth. Jennifer was great and provided all needed running smooth. Jennifer was great and provided all needed More

by cmorrell0114 Verified Customer Verified Customer

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Amazing atmosphere and service! !!! Check in was delightful, waiting area is great, and my car was super clean! Thank you. !!! Check in was delightful, waiting area is great, and my car was super clean! Thank you. More

by april_d_preiss Verified Customer Verified Customer

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Very friendly. Very professional The sale people and service department are well trained and helpful Very professional The sale people and service department are well trained and helpful More

by RICHARDCARRASQUILLO Verified Customer Verified Customer

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