Salvatore Liuzzo | Page 7

Best Kia Dealership after 3 Kia purchases. Always friendly and willing to go above and beyond to get the customer what they want. Always friendly and willing to go above and beyond to get the customer what they want. More

by cmlord1017 Verified Customer Verified Customer

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No communication between managers. Took over a month to have my car issues resolved the correct way Took over a month to have my car issues resolved the correct way More

by NICKPETRILLO44 Verified Customer Verified Customer

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Best and well rounded dealer I’ve ever worked with, from their experts, well knowledgeable sales team, to their amazing service team!!! Specially Marissa at the service department…. And their management tea their experts, well knowledgeable sales team, to their amazing service team!!! Specially Marissa at the service department…. And their management team is a plus. Ashley!!!! Sal!! Shut!!! Even loan processor Mo!! More

by Erickn23 Verified Customer Verified Customer

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Trustworthy helpful courteous hard working are all words I would use to describe this dealership I would use to describe this dealership More

by LLaprise Verified Customer Verified Customer

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They have great people that work there. It did not feel rushed at all. They were very easy going. It did not feel rushed at all. They were very easy going. More

by ryan24watts Verified Customer Verified Customer

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Always a great experience at Napoli Kia service. Jennifer Rios is exceptional! Very knowledgeable, efficient, friendly, welcoming and customer oriented. Got my car ready very quickly. I would rate Jennifer Rios is exceptional! Very knowledgeable, efficient, friendly, welcoming and customer oriented. Got my car ready very quickly. I would rate Jennifer 5 ***** star! Thank you very much Jennifer! Pero More

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Exceptional and courteous service by Jennifer and everyone that works there. I will continue to have them work on my cars. everyone that works there. I will continue to have them work on my cars. More

by stuartwalls Verified Customer Verified Customer

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I have leased 3 suv vehicles and love them. Jen and Dave are great live them. Very nice people and lovrme my kia. Jen and Dave are great live them. Very nice people and lovrme my kia. More

by RMARMOLEJO Verified Customer Verified Customer

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DONT DO BUSINESS HERE On October 1st 2024 I purchased a car from this dealership. I'm an out of state buyer from PA, so I had them collect the sales tax and register it in the state of PA for me. The car i car from this dealership. I'm an out of state buyer from PA, so I had them collect the sales tax and register it in the state of PA for me. The car is fine, however - I checked my mail every night waiting for everything from the PA DMV to arrive. My temporary tag from the dealership expired on the 31st so i asked for another temp tag. I received one text from the salesman, but didn't receive any more communication until i followed up two days later. I spoke to the salesman and he informed me that due to an error on their end they never sent out the paperwork to PA. I was not informed of this error until I reached out to them a month later. Had I never reached out to them I would've never known and I doubt they would've told me. (They did give me a new temp tag) I asked the salesman if he could send some kind of "evidence" that they did in-fact send it out this time around. He assured me he'd send something. Fast forward to the next day, I called him and leftmessages, no answer. I then called the sales manager, left a voicemail, no returned call. I called back later and was able to get through to him. I asked him if there was any type of proof that they could show me that they were going to send out the paperwork this time, as my confidence and trust in their operation has been diminished. The GM, Salvatore, assured me that he would send out the paperwork, and that an email confirmation would be sent out to be before the end of the business day (6:00 PM). A few hours passed and at 5:20 PM I decided to call him back as I still haven't heard anything and wanted to make sure I will actually hear back. As i had to push for any answers regarding the status of the paperwork, the GM became irritated with my questions and my dissatisfaction. I asked him why he was so upset, and he said that he "didn't want to go back and forth for the next 9 minutes" he also told me that he is no longer willing to send me an email confirmation, and that it will be an "only verbal" notification. He told me that the title should be there in up to 30 days, and that was the end of it. I'm incredibly unsatisfied with my business here, and I still have zero proof of wether the issue will be taken care of. At first I thought all the negative reviews were overblown. Turns out they were right. It seems like after Napoli Kia gets their money, they simply don't care. I feel like my complaints aren't being heard and I have no idea if I'll get the proper documents I require. The GM was incredibly rude. I get that taking complaints isn't fun, but it's part of the job, and in no way is it personal. I just want what I paid for. I would absolutely rate zero stars if I could. I would urge anyone thinking of doing business here to look elsewhere. This place has very bad management and as a result suffers as a whole. DONT BUY ANYTHING HERE. To any potential customers reading, sorry for the long rant, I'm just very frustrated. I bought a car and have no title for it. No matter how nice the car is, there's always a better dealership. Thanks for reading. More

by Trash Verified Customer Verified Customer

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Kia dealership was prompt and welcoming to me. I got through with my transmission oil change on time including a recall service. I got a shuttle ride home also. In general all went well. I got through with my transmission oil change on time including a recall service. I got a shuttle ride home also. In general all went well. More

by SHELDONTOM Verified Customer Verified Customer

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